Elements Restaurant Manager

Who we are:

Carden Park Hotel is one of the UK’s premier independent destination resorts and through extensive investment in its luxurious facilities, the 1000-acre estate in the heart of the Cheshire countryside is establishing itself as a world-class destination for both business and leisure guests.

Featuring two championship golf courses, an opulent five-star spa, 197 bedrooms, conference facilities, leisure club, activity centre, as well as award-winning restaurants and bars; guests from all over the world visit Carden Park for an extraordinary escape in the Cheshire countryside.

Benefits:

As well as the opportunity to join one of the UK’s most dynamic resorts, where marketing plays an integral role across all areas of the business, you can also benefit from:

  • Free team lunch daily
  • Friends & family discounts
  • Employee discounts
  • Free gym & swimming pool membership
  • On-site parking
  • Uniform provided
  • Free golf
  • Stunning countryside surroundings to explore

 

Job Purpose / Summary:

To ensure the efficient and effective operation of the Restaurant and Bars at the Spa at Carden. Offering the highest professional standards of service for our customers and maximising guest satisfaction.  The role also involves responsibility of health and safety in relation to Food and Beverage, to ensure that the highest standards are adhered to, and that guest experience exceeds expectation throughout the spa. To support the Spa Manager in all aspects of business.

 

Core Accountabilities and Performance Indicators

These indicators are what the company can expect to see when the role is being performed to the required standard.

OPERATIONAL

  • Offer Guests a warm welcome for when they want food or beverages and follow this up to ensure satisfaction.
  • Set up the restaurant and bar’s in accordance with the day’s requirements and in accordance with Company and hotel standards and procedures
  • Ensure all restaurant and bar equipment is stored in a safe and tidy condition
  • To carry out monthly stock takes and orders for all suppliers ensuring emergency orders are minimal
  • Report any unusual occurrences immediately to your line manager
  • To be able to work shifts with maximum flexibility as and when necessary
  • To carry out any other duties as imposed by the needs of the business and requested by a senior manager
  • Are fully aware of and adhere to the security, emergency and Health & Safety procedures operated in the hotel.
  • Are fully aware of and comply with safe and hygienic working practices to

meet Company and statutory requirements.

  • Are fully aware of and comply with prevailing licensing laws.

 

FINANCIAL/COMMERCIAL

  • To support the Spa Manager in achieving agreed commercial targets in the Spa through the planned coordinated development of the facility
  • To strive to achieve both personal and departmental targets
  • To carefully manage stock usage and minimise wastage
  • To be familiar with the monthly financial and statistical reports for the whole of the spa
  • To support the businesses wage structure based on productivity and efficiency
  • To be motivated and drive sales in all areas of the business
  • To liaise with the Spa Manager on forecasts, stock levels, requisitions, budget, targets etc. and ensure a par stock level appropriate to business demand

 

HUMAN RESOURCE

  • To effectively administer and plan rotas, timesheets, lieu time and holidays ensuring that the treatment department is staffed efficiently and to the required level of business needs. Casual staff are only used where necessary and that holiday is recorded and managed correctly to ensure the correct amount of cover within the business
  • Ensure recruitment, training, development and staffing levels are as detailed by the budget or required by operation, whilst demonstrating a Health and Safety focused management style
  • To ensure staff training records are kept up to date
  • To support excellent working relationships within the department
  • To follow the SOP’s for all leave for your team (holiday, un-paid, sickness)
  • To be fully conversant with disciplinary procedures and all other relevant human resources practices e.g. sickness/absenteeism
  • To ensure that each new member of the team receives a departmental induction on their first day and that they attend a company orientation within their first month of employment
  • To carry out appraisals/job chats as per the Carden Park Hotel appraisal system
  • To be a supportive manager and take time to develop and retain a skilled and loyal team
  • To ensure that all departmental staff adhere to company code of dress procedures and to maintain a high standard of personal hygiene and cleanliness
  • Record sickness efficiently and complete relevant reports accurately so that a thorough follow up and interview can be carried out
  • Carry out investigations with regard to queries with pay and follow up with employee as soon as possible
  • To attend and contribute in all training booked by management
  • To adhere to company dress code and to maintain a high standard of personal hygiene and cleanliness

 

ADMINISTRATIVE/OPERATIONAL

  • Attend and contribute in monthly departmental meetings
  • To maintain the reporting procedures and control system established by the Hotel
  • To maintain and update equipment, product, service and standards as required
  • To interact professionally with guests and members of staff throughout the business
  • To deal with problems, enquiries and complaints from clients and guests quickly and efficiently
  • To work in an efficient and timely fashion

 

SALES AND MARKETING

  • To proactively promote food and beverage offers
  • To proactively drive sales in all areas of the business
  • To achieve daily targets
  • To set team targets and stretch targets
  • To personally network at all levels with individuals from both inside and outside the company structure for the further development of the Spa

 

IT SYSTEMS

  • To ensure that all IT systems are correctly configured and data integrity is maintained at all times
  • Responsible for ensuring all staff details and skills are correct and up-to-date

 

HEALTH AND SAFETY/LEGAL

  • Responsibility for up-dating all treatment Risk Assessments
  • Ensure that all staff are adequately trained in all jobs they are required to carry out
  • Ensure medical history and contra-indications checks are completed before every treatment
  • Be fully proficient and ensure that all therapists are proficient in recognising contra-indications for treatments trained to deliver
  • Ensure that all departmental equipment used is maintained and in good working order
  • Ensure safe working practices are adhered to at all times
  • To ensure that all required PPE is readily available for the team
  • To organise and ensure all staff are released for statutory training and if not available alternative an alternative course
  • Ensure that health and safety requirements are maintained within the department area and immediately deal with and report in the Health and Safety meeting any concerns
  • To always use the correct cleaning materials and in the correct manner at all times as laid down by the Control of Substances Hazardous to Health, (COSHH) Regulations 1988 and maintain your department COSHH Register
  • Proactively support the Health and Safety Policy of the Carden Park Spa in conjunction with the Health & Safety at Work Act
  • Comply with the Fire Safety Policy of Carden Park Hotel and Spa
  • To follow first aid procedures in the event of dealing with an accident
  • Ensure you are familiar with the health and safety regulations laid out by Carden Park Hotel and Spa
  • To identify, deal with and alert the Duty Manager to any H&S issue
  • Attend and contribute to Health & Safety Meetings as required
  • To ensure procedures are in place for any accidents to be dealt with quickly and efficiently

 

WHEN ON SPA DUTY MANAGEMENT SHIFTS

  • To take responsibility for all reactive tasks whilst on Duty Management shifts within the spa with a high ‘front of house’ presence supporting staff, and guests
  • Follow the appropriate Opening/Closing checklists to ensure the spa is fit for operation including staffing, health & safety and general standards
  • Complete regular departmental checks throughout the day. All departments are to be thoroughly checked
  • Ensure that appropriate action is taken and communicated to the relevant departments with regards to cleanliness, health and safety and maintenance needs arising from checklist. Record information in relevant paper work and follow up
  • Ensure that levels of communication between Duty Managers is maintained at all times by handover book and up dates at the end of shifts
  • Ensure that you are aware of availability of services throughout the spa departments and communicate with the team on shift
  • Action/respond to any guests requests/complaints, and inform the appropriate manager. Ensure that correct procedure for complaints is followed and recorded

Keep the hotel team informed of any pertinent information in regard to the daily operation of the spa

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