Membership Executive

Who we are:

Carden Park Hotel is one of the UK’s premier independent destination resorts and through extensive investment in its luxurious facilities, the 1000-acre estate in the heart of the Cheshire countryside is establishing itself as a world-class destination for both business and leisure guests.

Featuring two championship golf courses, an opulent five-star spa, 197 bedrooms, conference facilities, leisure club, activity centre, as well as award-winning restaurants and bars; guests from all over the world visit Carden Park for an extraordinary escape in the Cheshire countryside.

Benefits

As well as the opportunity to join one of the UK’s most dynamic resorts, where marketing plays an integral role across all areas of the business, you can also benefit from:

  • Free team lunch daily
  • Friends & family discounts
  • Employee discounts
  • Free gym & swimming pool membership
  • On-site parking
  • Uniform provided
  • Free golf
  • Stunning countryside surroundings to explore

 

Summary:

To show how good these facilities are with prospective new members and sign them up to a new way of life. Providing high standards of service that reflects the individual needs of our members and prospective members – explaining the extensive features and benefits of joining our Leisure Club and the features and benefits of the Golf Club.  You will maximise memberships through effective selling techniques, providing information as required.

 

KEY RESPONSIBILITIES:

  1. Customer Satisfaction
  • Act as a point of contact for hotel departments who have queries in relation to Membership sales for both golf and leisure clubs, ensuring excellent customer service standards.
  • Communicate membership sales related information to the relevant operational departments – Spa and Golf for example to ensure the customer service chain continues.
  • Product knowledge – be commercial ‘savvy’ and aware of all promotional activates to ensure they are correctly implemented. Support centrally driven promotional activity.

 

  1. Sales
  • Proactively communicate with customers and complete the sale.
  • Effectively manage customer profiles in Concept to enable better recognition and sales service.

 

  1. Team work
  • To work effectively as part of the Spa and Leisure team, ensuring the individual daily tasks are completed alongside the checklists. Ensure all of your colleagues are assisted with their jobs when necessary.
  • Communicate with the Spa and Leisure Revenue Manager, Leisure Club Manager and Golf Operations Manager on the day ensuring they support you in your work load.

 

  1. Quality of work
  • Effectively manage memberships on a daily basis, ensuring departmental procedures are adhered to.
  • Accurately process payments for new memberships
  • Ensure accurate direct debit details are inputted for all monthly members.
  • Perform regular updates with members and audit of members files.
  • Support the sales process and adjust documents where required.

 

  1. Cost control
  • Regularly review the competitor analysis to ensure we are in line with the local competition.
  • Manage both Concept and opera system, including liaison with accounts for balance.
  • Converting telephone sales enquiries into new members
  • Follow the pricing and sales strategy as set out by the Spa and Leisure revenue manager and providing feedback about opportunities to improve the selling strategy.

 

  1. Fire, Hygiene and Health and Safety
  • To comply with all fire and bomb procedures for the department.
  • Help manager follow team member’s Upskills progress
  • To comply strictly to all Company’s Health and Safety Regulations and Food Hygiene requirements
  • To carry out monthly inspections of department to ensure all H&S criteria are being followed and any new hazards or breakages are discovered and reported to maintenance.
  • To comply with company dress and uniform code.

 

  1. General
  • To carry-out any other reasonable task deemed necessary.
  • Personality – customer facing presence, rapport builder. Calm and assured under pressure.
  • Passion for the Health & Fitness business. Can communicate ideas and facts honestly, clearly and persuasively.

We’d love to join us

  • Accepted file types: doc, docx, pdf, Max. file size: 16 MB.

We’d love to hear from you

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