Frequently Asked Questions

Where is Carden Park?
Near Chester – A534 (in between Wrexham & Nantwich) just follow the brown tourist signs.

How many bedrooms are there?
We have 198 bedrooms.

Sat Nav Coordinates: Latitude: 53.074 Longitude: -2.8076 . If entering a postcode please use SY14 7HZ, this will bring you to the front entrance.

What time can I call?

If you would like to make a bedroom or spa reservation our team are available on 01829 731 007 to take your booking at the following times:

Monday – Thursday 8.00am – 9.00pm
Friday and Saturday 8.00am – 7.00 pm
Sunday 8.00am – 6.00pm

To book a golf tee time please call the team on 01829 731 003 between 8.00am and 5.30pm daily

How far from Chester / Chester Train Station?
Not far, about 14 Miles

How far from Manchester Airport?
Depending on traffic roughly 50 Minutes

How far from Liverpool John Lennon Airport?
Again depending on traffic approximately 50 Minutes

Do you have a Heli Pad?
Yes we do have a heli pad

What is check in time?
Your room will be ready for you from 3.00pm

Can I check in earlier?
Certainly, just leave your luggage with the concierge and you may use the facilities before your room is ready

What time do I have to check out?
We kindly request you vacate your room by 11.00am

When is breakfast served?
Between 7.00am 10.00am

What are the restaurant opening times?
Redmond Restaurant
Dinner: 6.30pm 10.00pm
Sunday Lunch: 12.30pm  2.30pm
Attire: Smart Casual (No trainers or sportswear please)

The Vines opening times
10.00am – 10.00pm Open for anything from light snacks to a full 3 course menu

Morgan’s Bar
Bar Snacks are served from 11.00am  5.00pm

How many meeting rooms do you have?
We have 18 flexible meeting rooms

Conference and Banqueting for how many?
Up to 400 delegates
3 Function Rooms: Carden Suite/Shooting Suite/Clubhouse

Is Wi Fi & Internet Access Free?
Yes it is free throughout the resort

I am getting married soon can you help?
Congratulations!! We cater for all weddings large and small – give our wedding team a call on 01829 731 506

What Spa and Leisure facilities are there?
20 Metre Swimming Pool
Hydrotherapy pool
Steam Room
Relaxation Lounges
Individual Spa Treatments / Day Treatments / Holistic Treatments
Dance Studio

What do I bring for Spa Treatments?
We can supply you with robes, towels and slippers during your visit.

What does a Leisure Club Membership Cost?
We offer a range of memberships to suit your needs. Just give our membership team a call on 01829 731 600.

What are the Adult Only Swimming Times?
Adult only swim times are 12-2pm (7 days a week) & 7-10pm (Monday to Thursday & excluding school holidays).

What facilities are there available for the kids?
Tennis Courts
Crazy Golf
Giant Chess / Giant Connect 4

Are there any Outdoor Attractions and Pursuits?

Set in 1000 acres on the Cheshire / Welsh Border we have all of the following for you:
Jogging / Walking Trail
Onsite activities Cheshire Segway Safari, Mountain Bikes, Archery, laser clay shooting
Kong Aerial Ropes Course
Ornamental Gardens
Our very own Vineyard
Full Size Football Pitch

Golf Courses Two 18 Hole Championship Courses:
Nicklaus Course
Cheshire Course
Driving Range
Pro Shop
Golf Buggies
Soft Spike Courses Spikes can be changed for £8.50

Things to do – Shopping / Local attractions etc
Shopping in the Roman walled city of Chester
Cheshire Oaks Designer Retail Outlet
Chester Zoo
Blue Planet Aquarium
Chester Races
Oulton Park Race Circuit
Chirk Castle
Beeston Castle

Do you have Disabled Rooms?
Yes, we have a number of options for any guests who have special accessibility requirements. Please ask the team when making your booking on 01829 731 007

Is your Gender Paygap report available?

Yes, please view our latest report here – Gender Pay Gap 2018-19

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