Frequently Asked Questions
Where is Carden Park?
Near Chester – A534 (in between Wrexham & Nantwich) just follow the brown tourist signs.
How many bedrooms are there?
We have 198 bedrooms.
Sat Nav Coordinates: Latitude: 53.074 Longitude: -2.8076 . If entering a postcode please use SY14 7HZ, this will bring you to the front entrance.
What time can I call?
If you would like to make a bedroom or spa reservation our team are available on 01829 731 007 to take your booking at the following times:
Monday – Thursday 8.00am – 9.00pm
Friday and Saturday 8.00am – 7.00 pm
Sunday 8.00am – 6.00pm
To book a golf tee time please call the team on 01829 731 003 between 8.00am and 5.30pm daily
How far from Chester / Chester Train Station?
Not far, about 14 Miles
How far from Manchester Airport?
Depending on traffic roughly 50 Minutes
How far from Liverpool John Lennon Airport?
Again depending on traffic approximately 50 Minutes
Do you have a Heli Pad?
Yes we do have a heli pad
Do you have electric car charging points?
Yes, we have several spaces with charging points on-site.
What is check in time?
Your room will be ready for you from 3.00pm
Can I check in earlier?
Certainly, just leave your luggage with the concierge and you may use the facilities before your room is ready
What time do I have to check out?
We kindly request you vacate your room by 11.00am
When is breakfast served?
Between 7.00am 10.00am
What are the restaurant opening times?
Dinner: 6.30pm 10.00pm
Sunday Lunch: 12.30pm 2.30pm
Attire: Smart Casual (No trainers or sportswear please)
The Vines opening times
10.00am – 10.00pm Open for anything from light snacks to a full 3 course menu
Bar Snacks are served from 11.00am 5.00pm
How many meeting rooms do you have?
We have 18 flexible meeting rooms
Conference and Banqueting for how many?
Up to 400 delegates
3 Function Rooms: Carden Suite/Shooting Suite/Clubhouse
Is Wi Fi & Internet Access Free?
Yes it is free throughout the resort
I am getting married soon can you help?
Congratulations! We cater for all weddings large and small – give our wedding team a call on 01829 731 506
What Leisure facilities are there?
20 Metre Swimming Pool
What does a Leisure Club Membership Cost?
We offer a range of memberships to suit your needs. Just give our membership team a call on 01829 731 600.
What times is the swimming pool open?
Monday – Friday 6.30am – 9pm (last entry at 8.30pm) and Saturday and Sunday 7am – 8pm (last entry 7.30pm)
What are the Adult Only Swimming Times?
Adult only swim times are 7pm onwards (7 days a week)
What Spa facilities are there?
The Spa at Carden is an extensive development separated from the main hotel, with a large spa garden, thermal suite, restaurant and treatment rooms.
Please note the spa can only be accessed by spa customers and adults only (you will not get access included in your stay), more information can be found here.
What do I bring for Spa Treatments?
We can supply you with robes, towels and flip-flops during your visit.
What facilities are there available for the kids?
Set in 1000 acres on the Cheshire / Welsh Border we have all of the following for you:
Jogging / Walking Trail
Onsite activities Segway Safari, Mountain Bikes, Archery, laser clay shooting
Our very own Vineyard
Full Size Football Pitch
Golf Courses Two 18 Hole Championship Courses:
Custom Fitting Studio
Soft Spike Courses Spikes can be changed for £8.50
Things to do – Shopping / Local attractions etc
Shopping in the Roman walled city of Chester
Cheshire Oaks Designer Retail Outlet
Blue Planet Aquarium
Oulton Park Race Circuit
Do you have Disabled Rooms?
Yes, we have a number of options for any guests who have special accessibility requirements. Please ask the team when making your booking on 01829 731 007
Is your Gender Paygap report available?
Yes, please view our latest report here – Gender Pay Gap 2019-20