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Frequently Asked Questions
Ho, ho, ho! A magical adventure awaits you at Carden Park this December.
Santa’s Elves have made little hiding places throughout the hotel to relax after a busy year of present making, wrapping and sleigh maintenance.
On each of the elf doors you’ll find a letter… spell out the word and tell our reception team to claim your special reward from Santa!
Our reservations team will be happy to provide you with more information: 01829 731 000.
Job: Naughty and Nice List Checker Likes: Snowball fights and telling stories
Jolly is one of Santa’s most cheerful helpers in the North Pole. He believes that everyone has the potential to be on the Nice List and he’s always there to lend a hand, a hug or a little Christmas magic to help guide others towards kindness.
Find Jolly’s Door: Where flowers bloom and guests walk in, Jolly waits with a cheeky grin. On the table near the sign, At Carden Park, his door you’ll find!
Job: Mail and Christmas List Processor Likes: Warm hugs and reading
Joy is one of the most warm-hearted and friendly elves in the North Pole. As the keeper of Santa’s mail, she ensures that no letter goes unnoticed. Whether it’s a simple wish list, a heartfelt thank you or a special note for the jolly old man, Joy carefully sorts through each letter to make sure Santa receives them all in time
Find Joy’s Door: Joy’s door is waiting, just look around, A post box is part of where it’s found. Outside Goldie’s Lounge, take a peek, Letter Her hidden door is yours to seek!
Job: Reindeer Carer Likes: Sledging and animals
Noel is a gentle soul known across the North Pole for his deep love and care for animals. As the chief caretaker for Santa’s reindeer, Noel spends his days making sure they are all healthy, happy and full of festive energy. When he isn’t busy tending to his furry friends, Noel can be found sledging down the snowy hills nearby.
Find Noel’s Door: Noel’s door is hidden with cheer, In a floral hall that leads quite near. A sledge waits outside, ready to glide, Look for his door by the Leisure Club’s side!
Job: Christmas Decorator Likes: Twinkling Lights and Baking
Holly is the North Pole’s decorating extraordinare, bringing festive magic to every corner of Santa’s workshop and beyond. In her spare time, Holly can be found in her kitchen baking her favourite Christmas treats
Find Holly’s Door: Holly’s door is waiting, so bold, In a corridor where stories unfold. Between a florist and hairdresser’s space, Look for the red door, in this special place!
Job: Sleigh Mechanic Likes: Skiing and painting
Elfie is the North Pole’s resident sleigh expert, ensuring Santa’s iconic ride is in top condition for its magical Christmas Eve flight. He often teaches young elves how to properly take care of the sleigh and helps them fix their snowmobiles. A thrill-seeker at heart, Elfie can be found skiing down the slopes of the North Pole when he’s not tending to the sleigh
Find Elfie’s Door: Elfie’s door is set for the snow, With skis outside, ready to go. At the base of a blue wall, you’ll find, ‘Carden Suite’ marks the spot, so keep that in mind!
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POV: You book that thrill and chill weekend 🙌#adventure #spa #relax #weekendaway
Hey you! Yes, you. Let`s go to the spa 🫧#spa #luxuryspa #cardenpark #ukspa
Swipe to discover our activity guide for May Half Term 🙌What’s included in your stay:🏊 Access to the Leisure Club, featuring a swimming pool, gym and thermal facilities🥐 Full English and continental breakfast each morning🛍️ 10% discount voucher at Cheshire Oaks Shopping Outlet, plus further discounts at local attractionsWe`re excited to share that our activity wristbands are back by popular demand 🎉Featuring brand new activities, these are available for £10 per person and can be booked online or at our Pursuits receptionBook your May escape today using the link in our bio 🌷#cardenpark #luxuryholiday #halfterm #familybreak
Reminder: do what makes you happy, so go ahead and book that spa day 😎#spadays #luxuryspa #selfcare
Father`s Day is just around the corner, and we`re here to bring joy to the father figure in your life 💚From relaxing spa experiences to golf breaks and thrilling activities, we`ve got you covered 🤝Discover our full range of vouchers in our bio#golf #fathersday #giftidea #giftinspiration #dad #spa #giftvoucher
Tag your partner, it`s time to book a date night❣️#datenight #Cheshire #dinner #restaurant #food
The Beauty Boost Trio is here and ready to get you feeling your best in time for summer 💅Your trio experience includes:✨ Simple Brow Shape✨ Quick Fix Facial✨ Essential ManicureGet your summer glow today using the link in our bio 💫#treatment #nails #facial #manicure #luxurymanicure #pamper #Cheshire #Cheshirebeauty #beautysalon
Adventure starts here 📍Did you know we have an on-site activity centre nestled in our countryside estate? Featuring activities such as high ropes, segways, climbing wall and archery, there`s something for everyone!Pick your challenge today by clicking the link in our bio 🧗#Cheshire #activity #segways #highropes #climbingwall #outdooractivities
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