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Frequently Asked Questions
Ho, ho, ho! A magical adventure awaits you at Carden Park this December.
Santa’s Elves have made little hiding places throughout the hotel to relax after a busy year of present making, wrapping and sleigh maintenance.
On each of the elf doors you’ll find a letter… spell out the word and tell our reception team to claim your special reward from Santa!
Our reservations team will be happy to provide you with more information: 01829 731 000.
Job: Naughty and Nice List Checker Likes: Snowball fights and telling stories
Jolly is one of Santa’s most cheerful helpers in the North Pole. He believes that everyone has the potential to be on the Nice List and he’s always there to lend a hand, a hug or a little Christmas magic to help guide others towards kindness.
Find Jolly’s Door: Where flowers bloom and guests walk in, Jolly waits with a cheeky grin. On the table near the sign, At Carden Park, his door you’ll find!
Job: Mail and Christmas List Processor Likes: Warm hugs and reading
Joy is one of the most warm-hearted and friendly elves in the North Pole. As the keeper of Santa’s mail, she ensures that no letter goes unnoticed. Whether it’s a simple wish list, a heartfelt thank you or a special note for the jolly old man, Joy carefully sorts through each letter to make sure Santa receives them all in time
Find Joy’s Door: Joy’s door is waiting, just look around, A post box is part of where it’s found. Outside Goldie’s Lounge, take a peek, Letter Her hidden door is yours to seek!
Job: Reindeer Carer Likes: Sledging and animals
Noel is a gentle soul known across the North Pole for his deep love and care for animals. As the chief caretaker for Santa’s reindeer, Noel spends his days making sure they are all healthy, happy and full of festive energy. When he isn’t busy tending to his furry friends, Noel can be found sledging down the snowy hills nearby.
Find Noel’s Door: Noel’s door is hidden with cheer, In a floral hall that leads quite near. A sledge waits outside, ready to glide, Look for his door by the Leisure Club’s side!
Job: Christmas Decorator Likes: Twinkling Lights and Baking
Holly is the North Pole’s decorating extraordinare, bringing festive magic to every corner of Santa’s workshop and beyond. In her spare time, Holly can be found in her kitchen baking her favourite Christmas treats
Find Holly’s Door: Holly’s door is waiting, so bold, In a corridor where stories unfold. Between a florist and hairdresser’s space, Look for the red door, in this special place!
Job: Sleigh Mechanic Likes: Skiing and painting
Elfie is the North Pole’s resident sleigh expert, ensuring Santa’s iconic ride is in top condition for its magical Christmas Eve flight. He often teaches young elves how to properly take care of the sleigh and helps them fix their snowmobiles. A thrill-seeker at heart, Elfie can be found skiing down the slopes of the North Pole when he’s not tending to the sleigh
Find Elfie’s Door: Elfie’s door is set for the snow, With skis outside, ready to go. At the base of a blue wall, you’ll find, ‘Carden Suite’ marks the spot, so keep that in mind!
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Things we love to see, you at Carden Park 🫶📸 @fit2burn_fitness4wellness📸@gemmacampbellmakeup📸 @rajabsousou📸 @lehome2026📸@savyclifton📸@thehughes_home📸 @josephhtimlinn
Girls just want to have fun...and a spa day 🪩🫧🤍 ✨Women`s only spa day // Spas in Chester // Best spa in the UK // Halal friendly spa hotel // Hijab friendly spa // Girls trip // Outdoor pool // Hot tub // Saunas // Steam room // Indoor pool
Find a little magic just for the mother figure in your life 🪄From sumptuous dining to sparkling spa experiences, we have everything Mum could need right here 💐Mother`s Day // Spa day in Cheshire // Sunday lunch // Family time // Afternoon tea // Fine dining // Spa treatment // Spa break // The Spa at Carden Park Hotel
Say hello to our 𝗻𝗲𝘄 𝗹𝗶𝗺𝗶𝘁𝗲𝗱 𝗲𝗱𝗶𝘁𝗶𝗼𝗻 𝗦𝗽𝗿𝗶𝗻𝗴 𝗘𝗻𝗰𝗵𝗮𝗻𝘁𝗺𝗲𝗻𝘁 𝗦𝗽𝗮 𝗥𝗲𝘁𝗿𝗲𝗮𝘁 🌿Welcome the new season in the spa garden as it blooms to life and enjoy an escape away this spring. What`s included:💚 A morning in the spa garden and thermal suite💚 50 minute Rainforest Ritual treatment💚 Sarti Spritz or non alcoholic alternative💚 Overnight stay💚 Evening meal in Redmond`s Brasserie or The Vines💚 Breakfast the following morningBook your Spring Enchantment retreat at the link in our bio🌿 Spring spa day // Spa break // Luxury spa hotel // Spa breaks in Cheshire // The Spa at Carden Park Hotel
Bringing you the perfect newlywed celebration 💒Imagine beginning your marital journey in our iconic spa. For a limited time only, couples who confirm their wedding with us before the end of this year will receive a complimentary full day spa garden experience for two. Available for couples who book either our Classic or Signature wedding packages.Learn more at the link in our bio ⬆️Don`t forget to save the date and join us for our next wedding open day 🗓️ Friday 27th February ⏰ 3pm to 8pm 💍Carden Park Weddings // Countryside wedding // Hotel wedding // Bride and groom // Honeymoon // Mini-moon
Reminder: do what makes you happy, so go ahead and book that spa day 😎 🫧Spa days in Chester // Girls trip // The Spa at Carden Park in Cheshire // Hot tub // Sauna // Steam room // Outdoor pool // Starlit pool // Self care // Spa treatment // Massage // Facial
Happy Valentine’s Day ❤️ 🏹May your day be filled with love and kindness ✨💌 Valentine’s Day // Love // Romance // Couples Spa // Romantic Getaway
For someone who deserves the world and more 🌍This Mother`s Day, we have the perfect experiences to celebrate the mums and mother figures out there🍴 Mother`s Day Sunday Lunch🍰 Afternoon Tea in Goldie`s Lounge 🫧 Spa days in the UK`s most iconic spa💆♀️ Relaxing spa treatments so she can enjoy some much-deserved me-time If you`re searching for a truly special gift to give this year, we have a variety of gift vouchers available 💝Mothering Sunday // Spa days in Chester // Gift experience voucher // Carden Park Hotel // Sunday Lunch near Chester // Hotels in Cheshire
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