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Frequently Asked Questions
Ho, ho, ho! A magical adventure awaits you at Carden Park this December.
Santa’s Elves have made little hiding places throughout the hotel to relax after a busy year of present making, wrapping and sleigh maintenance.
On each of the elf doors you’ll find a letter… spell out the word and tell our reception team to claim your special reward from Santa!
Our reservations team will be happy to provide you with more information: 01829 731 000.
Job: Naughty and Nice List Checker Likes: Snowball fights and telling stories
Jolly is one of Santa’s most cheerful helpers in the North Pole. He believes that everyone has the potential to be on the Nice List and he’s always there to lend a hand, a hug or a little Christmas magic to help guide others towards kindness.
Find Jolly’s Door: Where flowers bloom and guests walk in, Jolly waits with a cheeky grin. On the table near the sign, At Carden Park, his door you’ll find!
Job: Mail and Christmas List Processor Likes: Warm hugs and reading
Joy is one of the most warm-hearted and friendly elves in the North Pole. As the keeper of Santa’s mail, she ensures that no letter goes unnoticed. Whether it’s a simple wish list, a heartfelt thank you or a special note for the jolly old man, Joy carefully sorts through each letter to make sure Santa receives them all in time
Find Joy’s Door: Joy’s door is waiting, just look around, A post box is part of where it’s found. Outside Goldie’s Lounge, take a peek, Letter Her hidden door is yours to seek!
Job: Reindeer Carer Likes: Sledging and animals
Noel is a gentle soul known across the North Pole for his deep love and care for animals. As the chief caretaker for Santa’s reindeer, Noel spends his days making sure they are all healthy, happy and full of festive energy. When he isn’t busy tending to his furry friends, Noel can be found sledging down the snowy hills nearby.
Find Noel’s Door: Noel’s door is hidden with cheer, In a floral hall that leads quite near. A sledge waits outside, ready to glide, Look for his door by the Leisure Club’s side!
Job: Christmas Decorator Likes: Twinkling Lights and Baking
Holly is the North Pole’s decorating extraordinare, bringing festive magic to every corner of Santa’s workshop and beyond. In her spare time, Holly can be found in her kitchen baking her favourite Christmas treats
Find Holly’s Door: Holly’s door is waiting, so bold, In a corridor where stories unfold. Between a florist and hairdresser’s space, Look for the red door, in this special place!
Job: Sleigh Mechanic Likes: Skiing and painting
Elfie is the North Pole’s resident sleigh expert, ensuring Santa’s iconic ride is in top condition for its magical Christmas Eve flight. He often teaches young elves how to properly take care of the sleigh and helps them fix their snowmobiles. A thrill-seeker at heart, Elfie can be found skiing down the slopes of the North Pole when he’s not tending to the sleigh
Find Elfie’s Door: Elfie’s door is set for the snow, With skis outside, ready to go. At the base of a blue wall, you’ll find, ‘Carden Suite’ marks the spot, so keep that in mind!
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Your summer escape awaits 🌞Our exclusive offer ends today! Don`t miss out and head to the link in our bio to SAVE on your next break 🌟Valid for stays made before midnight tonight (30th June). Offer excludes golf and spa stays. T&C’s apply.#Summer #SchoolHolidays #UKHotel #CardenPark #SwimmingPool #Activities
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Our favourite moments from this month 🫶 📸 dani.doesnt.dyno📸 evanj0hn📸 @larity_bt📸 @an4nya_📸 @ella_stringer_buckley#spadays #golf #luxuryhotel #travel
Forever in L😍VE with this view#spaday #relax #summer #sunset
Face your fears or channel your competitive side with our outdoor Pursuits activities 🏹Activities include:🪢 Vertigo High Ropes (choose between our free-fall pillow drop or zipline)🧗♂️ Climbing Wall🏹 Archery🚕 Mini Quads🔫 Air Rifles🐦 Laser Clay Pigeon ShootingBook your activities today through the link in our bio #OutdoorActivity #Zipline #Archery #Cheshire #Family #Activities
Can you hear that? The distant sound of jingle bells. It can only mean one thing, we`re half way to Christmas! 🔔🎄🎅We`re bringing you all the magic you need this festive season:🎄 Cosy Christmas breaks🎄 Festive Twilight Spa🎄 Sparkling Christmas party nights🎄 Comfort and Joy morning spa 🎄 Festive Afternoon Tea🎄 Christmas shopping breaks🎄 New Year`s Eve celebrations Stay ahead of the crowd and begin planning a simply magical December #christmas #halfwaytochristmas #winter #christmas2025 #luxuryhotel #spa #festive
Introducing our new 𝐅𝐮𝐥𝐥 𝐃𝐚𝐲 𝐆𝐚𝐫𝐝𝐞𝐧 𝐑𝐞𝐭𝐫𝐞𝐚𝐭 𝐏𝐚𝐜𝐤𝐚𝐠𝐞 🌞This experience is perfect for those seeking a full day of bliss and tranquillity, followed by a delicious dinner and overnight stay ✨Your experience includes:🥐 Arrival refreshments in the spa💆 Full use of the Spa Garden & Thermal Experiences between 10am and 5pm🥑 A healthy lunch in Elements during your spa day🛌 Luxurious overnight accommodation🍽️ £30pp dinner allowance for your evening meal☕️ A full English and continental breakfastThis package is available on Mondays, Tuesdays & Wednesdays 🥂Book today at the link in our bio#spaday #luxuryspa #wellness #ukspa #sparetreat #datenight #dateidea #girlstrip
The best place to enjoy the longest day 😎#summer #longestday #spa #travel #uk
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