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Frequently Asked Questions
Ho, ho, ho! A magical adventure awaits you at Carden Park this December.
Santa’s Elves have made little hiding places throughout the hotel to relax after a busy year of present making, wrapping and sleigh maintenance.
On each of the elf doors you’ll find a letter… spell out the word and tell our reception team to claim your special reward from Santa!
Our reservations team will be happy to provide you with more information: 01829 731 000.
Job: Naughty and Nice List Checker Likes: Snowball fights and telling stories
Jolly is one of Santa’s most cheerful helpers in the North Pole. He believes that everyone has the potential to be on the Nice List and he’s always there to lend a hand, a hug or a little Christmas magic to help guide others towards kindness.
Find Jolly’s Door: Where flowers bloom and guests walk in, Jolly waits with a cheeky grin. On the table near the sign, At Carden Park, his door you’ll find!
Job: Mail and Christmas List Processor Likes: Warm hugs and reading
Joy is one of the most warm-hearted and friendly elves in the North Pole. As the keeper of Santa’s mail, she ensures that no letter goes unnoticed. Whether it’s a simple wish list, a heartfelt thank you or a special note for the jolly old man, Joy carefully sorts through each letter to make sure Santa receives them all in time
Find Joy’s Door: Joy’s door is waiting, just look around, A post box is part of where it’s found. Outside Goldie’s Lounge, take a peek, Letter Her hidden door is yours to seek!
Job: Reindeer Carer Likes: Sledging and animals
Noel is a gentle soul known across the North Pole for his deep love and care for animals. As the chief caretaker for Santa’s reindeer, Noel spends his days making sure they are all healthy, happy and full of festive energy. When he isn’t busy tending to his furry friends, Noel can be found sledging down the snowy hills nearby.
Find Noel’s Door: Noel’s door is hidden with cheer, In a floral hall that leads quite near. A sledge waits outside, ready to glide, Look for his door by the Leisure Club’s side!
Job: Christmas Decorator Likes: Twinkling Lights and Baking
Holly is the North Pole’s decorating extraordinare, bringing festive magic to every corner of Santa’s workshop and beyond. In her spare time, Holly can be found in her kitchen baking her favourite Christmas treats
Find Holly’s Door: Holly’s door is waiting, so bold, In a corridor where stories unfold. Between a florist and hairdresser’s space, Look for the red door, in this special place!
Job: Sleigh Mechanic Likes: Skiing and painting
Elfie is the North Pole’s resident sleigh expert, ensuring Santa’s iconic ride is in top condition for its magical Christmas Eve flight. He often teaches young elves how to properly take care of the sleigh and helps them fix their snowmobiles. A thrill-seeker at heart, Elfie can be found skiing down the slopes of the North Pole when he’s not tending to the sleigh
Find Elfie’s Door: Elfie’s door is set for the snow, With skis outside, ready to go. At the base of a blue wall, you’ll find, ‘Carden Suite’ marks the spot, so keep that in mind!
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THIS is our 2026 aesthetic 🫶 ✨2026 goals // Travel in the UK // The Spa at Carden Park Hotel // Hotels in Chester // Cheshire spa // Golf course // Outdoor activities // Family stays // Date night ideas // Fine dining restaurant // The Vines
Introducing The Vines Supper Club Taster Evening 🍴🍷Discover a refined new dining experience at The Vines with our exclusive Supper Club evenings. Enjoy an elegant six course tasting menu, designed to take you on a culinary journey featuring much-loved signature dishes alongside innovative new creations🗓️ Friday 30th January and Friday 27th February 2026🕰️ 6:30pm in Goldie`s Lounge for canapés and a reception drink 🍴Six course taster menu🍷Wine flight paired to each dish🌿 Vegetarian option also available - please note any dietaries upon bookingSwipe to view the full menu and book your table at the link in our bio
🔔 It`s your 𝗟𝗔𝗦𝗧 𝗖𝗛𝗔𝗡𝗖𝗘 to save on selected hotel stays 🔔Right now, you can enjoy exclusive savings on select packages but only until the 4th January:🏨 Up to 20% off multiple night stays 🛏️ 10% advanced purchase Bed and Breakfast stays🥂 15% off Carden Sparkling Escape🦁 10% off Chester Zoo breaks🫧 Up to £30 off selected spa breaks🍴 5% off The Vines dining stay⛳️ Monday night golf retreat from £199 per personDon`t miss out on these incredible offers. Book now at the link in our bio 👆🔑 Hotel near Chester Zoo // Where to stay in Cheshire // Countryside hotel // Spa break // Golf break // Family getaway
Wild adventures await! 🐯Save 10% on your next Chester Zoo Break and be one of the first to see the new big cats calling the UK`s most popular zoo their home. Meet the rest of the 30,000 animals at the zoo as you wander through immersive habitats before retreating to your home away from home.At Carden Park, expect a comfortable and luxurious stay with breakfast in the morning and full use of the Leisure Club. Relax with a drink in Morgan`s Bar and enjoy an indulgent meal in either Redmond`s Brasserie or The Vines. Upgrade your visit with a spa experience, a round of golf or turn up the fun with an outdoor activity. You`ll need to hurry though, the offer is only available until the 4th January 2026. Book now at the link in our bio 🐘 Chester Zoo // Carden Park Hotel // Family days out in Cheshire // Where to stay in Chester // Date ideas
𝙎𝙖𝙫𝙚 𝙪𝙥 𝙩𝙤 20% 𝙤𝙣 𝙢𝙪𝙡𝙩𝙞𝙥𝙡𝙚 𝙣𝙞𝙜𝙝𝙩 𝙨𝙩𝙖𝙮𝙨 🗝️The best way to start the new year? A few nights away with good food, good company and a relaxed atmosphere. Plus your 2026 getaway just got even better. Save up to 15% on 2 night stays and up to 20% on 3 or 4 night stays 🙏Book now at the link in our bio🏨 Hotel goals // Family getaway in Cheshire // Carden Park Hotel break away // Wine and dine // Where to stay in Chester
And with that, the 2025 season comes to an end 🎆Wishing you all a Happy New Year from Carden Park. See you in 2026 ✨🎆 The Spa at Carden Park Hotel // Outdoor activities // Golf course // Family holiday // Fine dining // The Vines at Carden
Welcome to your wellness era 💙2026 is all about dedicating time to relaxation and there`s no better way to relax than with a spa break. Book by the 4th January to receive up to £30 off your stay*Go on, your future self will thank you 😉* Up to £30 off selected spa breaks only. Valid on stays from 4th January until 30th April 🫧 Spa days in Chester // The Spa at Carden Park Hotel // Health and wellbeing // Hot tub // Heated outdoor pool // Sauna // Steam room // Relaxation
Celebrate the new year with 𝐮𝐩 𝐭𝐨 𝟏𝟓% 𝐨𝐟𝐟 𝐬𝐞𝐥𝐞𝐜𝐭𝐞𝐝 𝐡𝐨𝐭𝐞𝐥 𝐬𝐭𝐚𝐲𝐬 🙌For a limited time only, we invite you to experience the beauty of our multi-award winning resort with exclusive savings on select packages:🛏️ 10% off advanced purchase Bed and Breakfast stays🫧 Up to £30 off selected spa breaks🌳Up to 20% off multiple night stays🥂 15% off Carden Sparkling Escape🦁 10% off Chester Zoo breaks🍴 5% off The Vines dining stay⛳️ Monday night golf retreat from £199 per personBut hurry, these savings are only valid on bookings made before the 4th January 2026🏨 Hotel stays // Carden Park Hotel // Family break away // Romantic getaway in Cheshire // Spa break // Chester Zoo // Wine and dine // Where to stay in the Chester
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