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Frequently Asked Questions
Ho, ho, ho! A magical adventure awaits you at Carden Park this December.
Santa’s Elves have made little hiding places throughout the hotel to relax after a busy year of present making, wrapping and sleigh maintenance.
On each of the elf doors you’ll find a letter… spell out the word and tell our reception team to claim your special reward from Santa!
Our reservations team will be happy to provide you with more information: 01829 731 000.
Job: Naughty and Nice List Checker Likes: Snowball fights and telling stories
Jolly is one of Santa’s most cheerful helpers in the North Pole. He believes that everyone has the potential to be on the Nice List and he’s always there to lend a hand, a hug or a little Christmas magic to help guide others towards kindness.
Find Jolly’s Door: Where flowers bloom and guests walk in, Jolly waits with a cheeky grin. On the table near the sign, At Carden Park, his door you’ll find!
Job: Mail and Christmas List Processor Likes: Warm hugs and reading
Joy is one of the most warm-hearted and friendly elves in the North Pole. As the keeper of Santa’s mail, she ensures that no letter goes unnoticed. Whether it’s a simple wish list, a heartfelt thank you or a special note for the jolly old man, Joy carefully sorts through each letter to make sure Santa receives them all in time
Find Joy’s Door: Joy’s door is waiting, just look around, A post box is part of where it’s found. Outside Goldie’s Lounge, take a peek, Letter Her hidden door is yours to seek!
Job: Reindeer Carer Likes: Sledging and animals
Noel is a gentle soul known across the North Pole for his deep love and care for animals. As the chief caretaker for Santa’s reindeer, Noel spends his days making sure they are all healthy, happy and full of festive energy. When he isn’t busy tending to his furry friends, Noel can be found sledging down the snowy hills nearby.
Find Noel’s Door: Noel’s door is hidden with cheer, In a floral hall that leads quite near. A sledge waits outside, ready to glide, Look for his door by the Leisure Club’s side!
Job: Christmas Decorator Likes: Twinkling Lights and Baking
Holly is the North Pole’s decorating extraordinare, bringing festive magic to every corner of Santa’s workshop and beyond. In her spare time, Holly can be found in her kitchen baking her favourite Christmas treats
Find Holly’s Door: Holly’s door is waiting, so bold, In a corridor where stories unfold. Between a florist and hairdresser’s space, Look for the red door, in this special place!
Job: Sleigh Mechanic Likes: Skiing and painting
Elfie is the North Pole’s resident sleigh expert, ensuring Santa’s iconic ride is in top condition for its magical Christmas Eve flight. He often teaches young elves how to properly take care of the sleigh and helps them fix their snowmobiles. A thrill-seeker at heart, Elfie can be found skiing down the slopes of the North Pole when he’s not tending to the sleigh
Find Elfie’s Door: Elfie’s door is set for the snow, With skis outside, ready to go. At the base of a blue wall, you’ll find, ‘Carden Suite’ marks the spot, so keep that in mind!
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🚨𝐒𝐄𝐀𝐒𝐎𝐍𝐀𝐋 𝐒𝐏𝐄𝐂𝐈𝐀𝐋 𝐎𝐅𝐅𝐄𝐑𝐒 𝐄𝐍𝐃𝐈𝐍𝐆 𝐒𝐎𝐎𝐍 🚨There are only a few days left to save on luxury getaways, delightful afternoon tea experiences and more:🎁 10% off spa breaks🎁 Discounted One Night Spa Retreat voucher🎁 10% off selected afternoon tea vouchers🎁 Limited Edition gift experiencesWhether you`re looking for the perfect gift for someone you love or you just want to treat yourself, now is the best time to shop. Discover all of our Seasonal Special Offers at the link in our bio 💝 Luxury spa break // Romantic weekend away // The Spa at Carden Park Hotel // Gift experiences in Cheshire // Where to eat // Wine and Dine // Fine dining restaurant // Golf resort // Afternoon Tea in Chester // Night out
🥁 Introducing our 𝗯𝗶𝗴𝗴𝗲𝘀𝘁 𝗰𝗼𝗺𝗽𝗲𝘁𝗶𝘁𝗶𝗼𝗻 yet! 🥁We`re fully in the festive spirit and sharing joy with our new 12 Days of Christmas giveaway. From the 1st to the 12th December, you can win a luxury Carden Park experience every day. Prizes include:🫧 Magical spa days🛏️ Relaxing stays🍴Indulgent dining🧗Thrilling outdoors fun✨And more To enter, all you need to do is sign up at the link in our bio 👆💝 Christmas gift // Spa days in Chester // Spa break // Golf resort // Weekend Away // Renais // Bollinger // Germaine de Capuccini // Afternoon tea // Twilight spa night out // Chester Zoo // Luxury Hotel // Travel UK
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