Frequently Asked Questions

Booking questions

How do I get a quote for a booking?

Our pricing for packages can be found online but if you require further guidance, our dedicated team are available to contactAll quotes are valid until the end of business on the day of quotation – unless otherwise stated.

What time can I call?

If you would like to make a bedroom or spa reservation our team are available on 01829 731 000 to take your booking at the following times:

Monday – Thursday 8.00am – 9.00pm
Friday and Saturday 8.00am – 7.00 pm
Sunday 8.00am – 6.00pm

To book a golf experience please call the team on 01829 731 003 between 8.00am and 5.30pm daily

Can my friends and family call to discuss and/or make changes to my booking?

Your booking belongs to you and we are unable to discuss or change this booking with anybody else – unless you have given express permission to do so. Please get in touch with the team as quickly as possible if you wish to do this.

Can I book and pay for a friend / family member to stay with you?

Absolutely! However, to protect you as the card holder, the card used to pay for bedroom reservations must be present on check in. If this is not possible – please contact the team to arrange a bank transfer (can only be done Monday – Friday).

Bedroom questions

How many bedrooms are there?

We have 197 bedrooms.

What is check in time?

Your room will be ready for you from 3.00pm

Can I check in earlier?

Certainly, just leave your luggage with the concierge and you may use the facilities before your room is ready

What time do I have to check out?

We kindly request you vacate your room by 11.00am

Can I guarantee an early check in / late checkout?

We offer a limited number of early check in’s / late check out’s at a cost of £20 per room, per hour. These can be added during your online booking process or requested via email / telephone prior to arrival.

Do you offer Triple Rooms for Adults?

Unfortunately, we do not. We do offer Twins / Courtyard Suites which can cater for up to 2 adults and 2 children aged 15 or under.

Is breakfast included for overnight guests?

Please double check the package you are booking but almost all packages include a full breakfast which is generally served in Redmonds Restaurant.

Do you have Disabled Rooms?
Yes, we have a number of options for any guests who have special accessibility requirements. Please ask the team when making your booking.

Dining questions

When is breakfast served?

Monday – Friday: 7am-10am

Saturday & Sunday: 7am-10.30am

What are the restaurant opening times?

Redmond’s Restaurant:

Dinner: 6.30pm 10.00pm
Sunday Lunch: 12.30pm  2.30pm
Attire: Smart Casual (No trainers or sportswear please)

The Vines:

6pm to 9pm for dinner (9pm is also last orders for drinks) Thursday to Saturday, 12.30pm to 3.30pm for Sunday Lunch.

Morgan’s Bar:

Bar Snacks are served from 11.00am  5.00pm

Do you offer dinner inclusive packages? 

Always double check the package you are booking but we do have dinner inclusive spa and golf packages available. The terms/allowance for these varies from package to package.

Are dining options available to all residents?

If you are booked onto a dinner inclusive package, we will ensure a table is reserved for you. However, if you do not have dinner included, you can book a table – subject to availability – online or directly with our team.

Do we need to pre book dinner? 

Our Restaurants are in high demand. As such, we strongly recommend booking in advance to avoid disappointment. If we happen to have a table available on the night, you are welcome to book – but please be aware that this is a rarity.

Spa questions

Is the Spa included in my hotel stay?

Unless you booked a specific spa stay package, then you will need to add your spa experience separately. You can do that here. We recommend booking in advance.

What Spa facilities are there?

The Spa at Carden is an extensive development separated from the main hotel, with a large spa garden, thermal suite, restaurant and treatment rooms.

Please note the spa can only be accessed by spa customers and adults only (you will not get access included in your stay), more information can be found here.

What do I bring for Spa Treatments?

We can supply you with robes, towels and flip-flops during your visit.

Is the Spa at Carden the same facility as the Leisure Club?

No. Our Leisure Club is located within the main hotel and entirely separate to The Spa At Carden.

Is the Spa included in my stay and is there an Age Limit?

The Spa At Carden is an 18+ facility and is not automatically included in all packages. However, we do offer a range of dedicated Spa Inclusive packages at Carden.

I am a resident and my booking does not include a spa experience. Can I still use it?

If you happen to be booked onto a non – inclusive package, you can book an experience separately to that. Please ensure this is done in advance of your visit however as the spa is often fully booked.

I have a treatment and spa session booked. Does my treatment need to be taken during the session itself?

If your treatment and session were booked as part of the same package, then the treatment will be scheduled during the session itself. However, if you book them separately – you can book said treatment into any available slot.

Do I need to book Spa in advance?

Our spa is in high demand. As such, we strongly recommend booking in advance. However, if we do happen to have last minute availability, you are welcome to book of course.

Finding us questions

Where is Carden Park?

Near Chester – A534 (in between Wrexham & Nantwich) just follow the brown tourist signs.

Sat Nav Coordinates: Latitude: 53.074 Longitude: -2.8076 . If entering a postcode please use SY14 7HZ, this will bring you to the front entrance.

How far from Chester / Chester Train Station?

Not far, about 14 Miles

How far from Manchester Airport?

Depending on traffic roughly 50 Minutes

How far from Liverpool John Lennon Airport?

Again depending on traffic approximately 50 Minutes

Do you have a Heli Pad?

Yes we do have a heli pad

Do you have electric car charging points?

Yes, we have several spaces with charging points on-site.

Other questions

Do you offer Gift Vouchers? 

Yes we do! These can be purchased exclusively online and collected at the hotel, via email or by post (range of postage options available). Our Vouchers are valid for one year and must be used in one transaction.

How many meeting rooms do you have?

We have 18 flexible meeting rooms

Conference and Banqueting for how many?

Up to 400 delegates
3 Function Rooms: Carden Suite/Shooting Suite/Clubhouse

Is Wi-Fi & Internet Access Free?

Yes, it is free throughout the resort

I am getting married soon can you help?

Congratulations! We cater for all weddings large and small – give our wedding team a call on 01829 731 555

What Leisure facilities are there?
20 Metre Swimming Pool
Spin Studio
Sauna
Hydrotherapy Pool
Steam Room
State-of-the-art Gym
Dance Studio

Is the Leisure Club included in my stay and is there an Age Limit?

Yes. All Residents aged 16+ get full access to the leisure club throughout your stay. Any guests aged 15 or under do not get full use – but can certainly use the swimming pool – under adult supervision – up until 7pm each evening.

What does a Leisure Club Membership Cost?

We offer a range of memberships to suit your needs. Just give our membership team a call on 01829 731 600.

What times is the swimming pool open? 

Monday – Friday 6.30am – 9pm (last entry at 8.30pm) and Saturday and Sunday 7am – 8pm (last entry 7.30pm)

What are the Adult Only Swimming Times?

Adult only swim times are 7pm onwards (7 days a week)

What facilities are there available for the kids?
Playground
Tennis Courts
Giant Chess

Are there any Outdoor Attractions and Pursuits?

Set in 1000 acres on the Cheshire / Welsh Border we have all of the following for you:

Vertigo at Carden, our aerial adventure experience
Onsite activities Segway Safari, Mountain Bikes, Archery, laser clay shooting
Ornamental Gardens
Our very own Vineyard
Full Size Football Pitch

Golf Courses Two 18 Hole Championship Courses:
Nicklaus Course
Cheshire Course
Custom Fitting Studio
PGA Academy
Driving Range
Pro Shop
Clubhouse
Golf Buggies
Soft Spike Courses Spikes can be changed for £8.50

Things to do – Shopping / Local attractions etc
Shopping in the Roman walled city of Chester
Cheshire Oaks Designer Retail Outlet
Chester Zoo
Blue Planet Aquarium
Chester Races
Oulton Park Race Circuit
Chirk Castle
Beeston Castle

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