Frequently Asked Questions

Where is Carden Park?
Near Chester – A534 (in between Wrexham & Nantwich) just follow the brown tourist signs.

How many bedrooms are there?
We have 197 bedrooms.

Sat Nav Coordinates: Latitude: 53.074 Longitude: -2.8076 . If entering a postcode please use SY14 7HZ, this will bring you to the front entrance.

What time can I call?

If you would like to make a bedroom or spa reservation our team are available on 01829 731 007 to take your booking at the following times:

Monday – Thursday 8.00am – 9.00pm
Friday and Saturday 8.00am – 7.00 pm
Sunday 8.00am – 6.00pm

To book a golf tee time please call the team on 01829 731 003 between 8.00am and 5.30pm daily

How far from Chester / Chester Train Station?
Not far, about 14 Miles

How far from Manchester Airport?
Depending on traffic roughly 50 Minutes

How far from Liverpool John Lennon Airport?
Again depending on traffic approximately 50 Minutes

Do you have a Heli Pad?
Yes we do have a heli pad

Do you have electric car charging points?

Yes, we have several spaces with charging points on-site.

What is check in time?
Your room will be ready for you from 3.00pm

Can I check in earlier?
Certainly, just leave your luggage with the concierge and you may use the facilities before your room is ready

What time do I have to check out?
We kindly request you vacate your room by 11.00am

When is breakfast served?

Monday – Friday: 7am-10am

Saturday & Sunday: 7am-10.30am

What are the restaurant opening times?
Redmond’s Restaurant
Dinner: 6.30pm 10.00pm
Sunday Lunch: 12.30pm  2.30pm
Attire: Smart Casual (No trainers or sportswear please)

The Vines opening times

6pm to 9pm for dinner (9pm is also last orders for drinks) Thursday to Saturday, 12.30pm to 3.30pm for Sunday Lunch.

Morgan’s Bar
Bar Snacks are served from 11.00am  5.00pm

How many meeting rooms do you have?
We have 18 flexible meeting rooms

Conference and Banqueting for how many?
Up to 400 delegates
3 Function Rooms: Carden Suite/Shooting Suite/Clubhouse

Is Wi-Fi & Internet Access Free?
Yes, it is free throughout the resort

I am getting married soon can you help?
Congratulations! We cater for all weddings large and small – give our wedding team a call on 01829 731 555

What Leisure facilities are there?
20 Metre Swimming Pool
Spin Studio
Hydrotherapy Pool
Steam Room
State-of-the-art Gym
Dance Studio

What does a Leisure Club Membership Cost?
We offer a range of memberships to suit your needs. Just give our membership team a call on 01829 731 600.

What times is the swimming pool open? 

Monday – Friday 6.30am – 9pm (last entry at 8.30pm) and Saturday and Sunday 7am – 8pm (last entry 7.30pm)

What are the Adult Only Swimming Times?

Adult only swim times are 7pm onwards (7 days a week)

Is the Spa included in my hotel stay?

Unless you booked a specific spa stay package, then you will need to add your spa experience separately. You can do that here. We recommend booking in advance.

What Spa facilities are there?
The Spa at Carden is an extensive development separated from the main hotel, with a large spa garden, thermal suite, restaurant and treatment rooms.

Please note the spa can only be accessed by spa customers and adults only (you will not get access included in your stay), more information can be found here.

What do I bring for Spa Treatments?
We can supply you with robes, towels and flip-flops during your visit.

What facilities are there available for the kids?
Tennis Courts
Giant Chess

Are there any Outdoor Attractions and Pursuits?

Set in 1000 acres on the Cheshire / Welsh Border we have all of the following for you:

Vertigo at Carden, our aerial adventure experience
Onsite activities Segway Safari, Mountain Bikes, Archery, laser clay shooting
Ornamental Gardens
Our very own Vineyard
Full Size Football Pitch

Golf Courses Two 18 Hole Championship Courses:
Nicklaus Course
Cheshire Course
Custom Fitting Studio
PGA Academy
Driving Range
Pro Shop
Golf Buggies
Soft Spike Courses Spikes can be changed for £8.50

Things to do – Shopping / Local attractions etc
Shopping in the Roman walled city of Chester
Cheshire Oaks Designer Retail Outlet
Chester Zoo
Blue Planet Aquarium
Chester Races
Oulton Park Race Circuit
Chirk Castle
Beeston Castle

Do you have Disabled Rooms?
Yes, we have a number of options for any guests who have special accessibility requirements. Please ask the team when making your booking on 01829 731 007

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