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Frequently Asked Questions
At Carden Park, we’re proud of our incredible team members and love the opportunity to recognise them for all of their hard work. We’re thrilled to announce that our team has been shortlisted for 4 awards in the CHA People Awards 2024.
The reservations team at Carden Park play a vital and often underappreciated role within the hotel, significantly contributing to the financial success of the business by employing innovative techniques, outstanding customer service and a great deal of hard work as a unified team. As a 1,000-acre multifaceted hotel resort, there is a rare complexity to the booking journey for the Carden Park guest. Visitors could have reservations in multiple restaurants, spa treatments, golf experiences and varied room preferences. Navigating this successfully means that each individual who makes up the team must have impeccable product knowledge. No matter the nature of the enquiry, each Carden Park reservationist is trained to build rapport with guests, listen intently to their desires and/or concerns and ultimately fulfil their needs by bringing the booking to completion. They are truly the beating heart that brings all of the departments together and are heavily relied on for both customer service and commercial success.
Jeff joined the Carden Park Greenkeeping Team nearly three decades ago. He is 84 years old and by his own admission shows no sign of slowing down any time soon. He is a highly experienced, multi-skilled individual with a work ethic that cannot be rivalled. You will find Jeff working diligently across our estate come rain, hail or snow with no complaints murmured. He knows every inch of the grounds by heart, which is no small feat when the area he tends comprises of over 1,000 acres. Aside from his work ethic, Jeff’s personality is positively wholesome. His warm sense of humour lights up any room he enters. He is a real team player and shows great patience and pleasure in sharing his knowledge with the newer additions to the workforce. If you pass Jeff on his digger during the day our guests will always be greeted with a genuine smile and friendly wave. We firmly believe that not all heroes wear capes; Carden Park’s wear welly boots and waders and will answer to the name Jeff.
Cyril first joined Carden Park for a 3-month fixed term contract from his his quaint home town of Limoges in France. Little did he know that he would be left utterly inspired by the potential for his career in the UK and decided to make this move more permanent once he finished his culinary degree. Having gained exposure to the many varied styles of eateries found within the hotel, Cyril now heads up our fine-dining restaurant; The Vines. He has been a part of the journey from its conception to opening in 2021 and it is something he puts an incredible amount of passion and time behind developing. His personality often shines through in his creative dishes; most notably when he hosted a sell-out French Gourmet Evening for our guests. Cyril has also quickly gained the respect of his peers for not only his undeniable raw culinary talent but also the ability he has to mentor those around him through the ranks, similar to his personal journey at Carden Park. Cyril’s skills are matched only by his professionalism and work ethic – as such we feel very lucky to have him as part of the Chef Brigade.
Gemma Hewitt has been a vital member of Redmond’s Brasserie team since the summer of 2020, rising to Station Head from a Casual Waitress through determination, skill and exceptional customer service. Possessing all the qualities that make her the ideal employee in hospitality; she is reliable, personable and able to cope well in high-pressure environments, all while juggling a busy home life with a young family to support. Gemma is one of the most frequently mentioned members of staff in our feedback procedures (online and in-person). Gemma also takes an influential lead in training and inspiring staff at Carden Park’s largest restaurant. She ensures high standards are adhered to at all levels while always acting as a supportive and motivating influence. She is the first to cover when other people are unable to work and is always a reliable team member when anyone need assistance.
We look forward to the winners being announced at the Chester Hospitality Association People Awards 2024 on Thursday 20th June. Our fingers are crossed for Gemma, Cyril, Jeff and Team Reservations and we wish all of the other finalists good luck in the retrospective categories.
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🔔 It`s your 𝗟𝗔𝗦𝗧 𝗖𝗛𝗔𝗡𝗖𝗘 to save on selected hotel stays 🔔Right now, you can enjoy exclusive savings on select packages but only until the 4th January:🏨 Up to 20% off multiple night stays 🛏️ 10% advanced purchase Bed and Breakfast stays🥂 15% off Carden Sparkling Escape🦁 10% off Chester Zoo breaks🫧 Up to £30 off selected spa breaks🍴 5% off The Vines dining stay⛳️ Monday night golf retreat from £199 per personDon`t miss out on these incredible offers. Book now at the link in our bio 👆🔑 Hotel near Chester Zoo // Where to stay in Cheshire // Countryside hotel // Spa break // Golf break // Family getaway
Wild adventures await! 🐯Save 10% on your next Chester Zoo Break and be one of the first to see the new big cats calling the UK`s most popular zoo their home. Meet the rest of the 30,000 animals at the zoo as you wander through immersive habitats before retreating to your home away from home.At Carden Park, expect a comfortable and luxurious stay with breakfast in the morning and full use of the Leisure Club. Relax with a drink in Morgan`s Bar and enjoy an indulgent meal in either Redmond`s Brasserie or The Vines. Upgrade your visit with a spa experience, a round of golf or turn up the fun with an outdoor activity. You`ll need to hurry though, the offer is only available until the 4th January 2026. Book now at the link in our bio 🐘 Chester Zoo // Carden Park Hotel // Family days out in Cheshire // Where to stay in Chester // Date ideas
𝙎𝙖𝙫𝙚 𝙪𝙥 𝙩𝙤 20% 𝙤𝙣 𝙢𝙪𝙡𝙩𝙞𝙥𝙡𝙚 𝙣𝙞𝙜𝙝𝙩 𝙨𝙩𝙖𝙮𝙨 🗝️The best way to start the new year? A few nights away with good food, good company and a relaxed atmosphere. Plus your 2026 getaway just got even better. Save up to 15% on 2 night stays and up to 20% on 3 or 4 night stays 🙏Book now at the link in our bio🏨 Hotel goals // Family getaway in Cheshire // Carden Park Hotel break away // Wine and dine // Where to stay in Chester
And with that, the 2025 season comes to an end 🎆Wishing you all a Happy New Year from Carden Park. See you in 2026 ✨🎆 The Spa at Carden Park Hotel // Outdoor activities // Golf course // Family holiday // Fine dining // The Vines at Carden
Welcome to your wellness era 💙2026 is all about dedicating time to relaxation and there`s no better way to relax than with a spa break. Book by the 4th January to receive up to £30 off your stay*Go on, your future self will thank you 😉* Up to £30 off selected spa breaks only. Valid on stays from 4th January until 30th April 🫧 Spa days in Chester // The Spa at Carden Park Hotel // Health and wellbeing // Hot tub // Heated outdoor pool // Sauna // Steam room // Relaxation
Celebrate the new year with 𝐮𝐩 𝐭𝐨 𝟏𝟓% 𝐨𝐟𝐟 𝐬𝐞𝐥𝐞𝐜𝐭𝐞𝐝 𝐡𝐨𝐭𝐞𝐥 𝐬𝐭𝐚𝐲𝐬 🙌For a limited time only, we invite you to experience the beauty of our multi-award winning resort with exclusive savings on select packages:🛏️ 10% off advanced purchase Bed and Breakfast stays🫧 Up to £30 off selected spa breaks🌳Up to 20% off multiple night stays🥂 15% off Carden Sparkling Escape🦁 10% off Chester Zoo breaks🍴 5% off The Vines dining stay⛳️ Monday night golf retreat from £199 per personBut hurry, these savings are only valid on bookings made before the 4th January 2026🏨 Hotel stays // Carden Park Hotel // Family break away // Romantic getaway in Cheshire // Spa break // Chester Zoo // Wine and dine // Where to stay in the Chester
Merry Christmas from all of us at Carden Park. May your day be filled with joyful moments 🎄
🚨 𝐂𝐚𝐥𝐥𝐢𝐧𝐠 𝐚𝐥𝐥 𝐥𝐚𝐬𝐭 𝐦𝐢𝐧𝐮𝐭𝐞 𝐬𝐡𝐨𝐩𝐩𝐞𝐫𝐬 🚨There`s no need to panic, there`s still time to buy your gifts ready for Christmas Day 🎁🎅Christmas present ideas // Father Christmas // Christmas Eve // Gift experiences // Carden Park Hotel in Cheshire // Luxury spa in Chester // Hotel goals // Travel UK // Outdoor activities // Golf course // Afternoon tea // Dining // Food and drink // Restaurants in Chester // Gift voucher
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