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Frequently Asked Questions
At Carden Park, we’re proud of our incredible team members and love the opportunity to recognise them for all of their hard work. We’re thrilled to announce that our team has been shortlisted for 4 awards in the CHA People Awards 2024.
The reservations team at Carden Park play a vital and often underappreciated role within the hotel, significantly contributing to the financial success of the business by employing innovative techniques, outstanding customer service and a great deal of hard work as a unified team. As a 1,000-acre multifaceted hotel resort, there is a rare complexity to the booking journey for the Carden Park guest. Visitors could have reservations in multiple restaurants, spa treatments, golf experiences and varied room preferences. Navigating this successfully means that each individual who makes up the team must have impeccable product knowledge. No matter the nature of the enquiry, each Carden Park reservationist is trained to build rapport with guests, listen intently to their desires and/or concerns and ultimately fulfil their needs by bringing the booking to completion. They are truly the beating heart that brings all of the departments together and are heavily relied on for both customer service and commercial success.
Jeff joined the Carden Park Greenkeeping Team nearly three decades ago. He is 84 years old and by his own admission shows no sign of slowing down any time soon. He is a highly experienced, multi-skilled individual with a work ethic that cannot be rivalled. You will find Jeff working diligently across our estate come rain, hail or snow with no complaints murmured. He knows every inch of the grounds by heart, which is no small feat when the area he tends comprises of over 1,000 acres. Aside from his work ethic, Jeff’s personality is positively wholesome. His warm sense of humour lights up any room he enters. He is a real team player and shows great patience and pleasure in sharing his knowledge with the newer additions to the workforce. If you pass Jeff on his digger during the day our guests will always be greeted with a genuine smile and friendly wave. We firmly believe that not all heroes wear capes; Carden Park’s wear welly boots and waders and will answer to the name Jeff.
Cyril first joined Carden Park for a 3-month fixed term contract from his his quaint home town of Limoges in France. Little did he know that he would be left utterly inspired by the potential for his career in the UK and decided to make this move more permanent once he finished his culinary degree. Having gained exposure to the many varied styles of eateries found within the hotel, Cyril now heads up our fine-dining restaurant; The Vines. He has been a part of the journey from its conception to opening in 2021 and it is something he puts an incredible amount of passion and time behind developing. His personality often shines through in his creative dishes; most notably when he hosted a sell-out French Gourmet Evening for our guests. Cyril has also quickly gained the respect of his peers for not only his undeniable raw culinary talent but also the ability he has to mentor those around him through the ranks, similar to his personal journey at Carden Park. Cyril’s skills are matched only by his professionalism and work ethic – as such we feel very lucky to have him as part of the Chef Brigade.
Gemma Hewitt has been a vital member of Redmond’s Brasserie team since the summer of 2020, rising to Station Head from a Casual Waitress through determination, skill and exceptional customer service. Possessing all the qualities that make her the ideal employee in hospitality; she is reliable, personable and able to cope well in high-pressure environments, all while juggling a busy home life with a young family to support. Gemma is one of the most frequently mentioned members of staff in our feedback procedures (online and in-person). Gemma also takes an influential lead in training and inspiring staff at Carden Park’s largest restaurant. She ensures high standards are adhered to at all levels while always acting as a supportive and motivating influence. She is the first to cover when other people are unable to work and is always a reliable team member when anyone need assistance.
We look forward to the winners being announced at the Chester Hospitality Association People Awards 2024 on Thursday 20th June. Our fingers are crossed for Gemma, Cyril, Jeff and Team Reservations and we wish all of the other finalists good luck in the retrospective categories.
@cardenpark
Some of your favourite moments in April 💛April has been full of sunshine, fizz and relaxation. We`re SO here for it 😍📸 @no1_medispaandwellness📸 @tinker_travels📸 @dracup📸 @ashermarylou📸 @cerysdavageTag us in your May photos for a chance to be featured next month 💫#Guests #SpaDay #SpaHotel #Hotel #CouplesGetaway #UKRetreat #GolfHotel #Spring #FamilyHotel
Relax, unwind and take a moment just for you ❤️Take a step away from your responsibilities and melt away for a peaceful night of self-care and pampering 💆#SpaRetreat #AdultSpa #UKSpa #Relax #SpaDay #CouplesWeekend #DateNight #Weekend #Getaway
Tag someone who just can`t sit still 🤸#outdooractivities #highropes #zipline #archery #segways
Fancy the fun of Deva Fest with a touch of luxury comfort? 🎡We have teamed up with @DevaFestuk to bring you an exclusive hotel package 🤩What’s included in your stay:🎟️ Your Deva Fest tickets🚗 Complimentary Parking Pass✨ Overnight luxury accommodation🍽️ Full English and continental breakfast🏋️ Access to the gym and pool at Carden ParkOur hotel is located just 18 minutes by car from Deva Fest! To book and view the full line-up, head to the link in our bio#Divafest2025 #Divafest #cheshirehotel #music
Treating ourselves to a little self-care on National Mani-Pedi Day 😊#manicure #pedicure #nailbar #beautybar
COMPETITION NOW CLOSED Congratulations @heidijones_ you have WON our Chester Zoo competition 👑🦒 𝐖𝐈𝐍 a wild break away at Carden Park with Chester Zoo tickets included 🦒 To celebrate the opening of Heart of Africa at Chester Zoo, we’re giving you the chance to win an incredible stay at Carden Park with tickets to the zoo included for May 2025The prize:🦩One night stay during May 2025 for up to 4 people (max 2 adults, 2 children)🦩Breakfast the following morning🦩Tickets to Chester Zoo (up to 4 people, 2 adults, 2 children) To enter:🦏 Like this post🦏 Follow @cardenpark🦏 Tag someone in the comments🦏 Share this post to your stories (if you have a private profile just DM us a screenshot) Competition closes at 11:59pm on Sunday 27th April. The winner will be announced and contacted on Monday 28th AprilGood luck! 🍀 𝗪𝗲 𝘄𝗶𝗹𝗹 𝗡𝗘𝗩𝗘𝗥 𝗮𝗻𝗻𝗼𝘂𝗻𝗰𝗲 𝘁𝗵𝗲 𝘄𝗶𝗻𝗻𝗲𝗿 𝗯𝗲𝗳𝗼𝗿𝗲 𝘁𝗵𝗲 𝗰𝗼𝗺𝗽𝗲𝘁𝗶𝘁𝗶𝗼𝗻 𝗰𝗹𝗼𝘀𝗲 𝗱𝗮𝘁𝗲 - 𝗽𝗹𝗲𝗮𝘀𝗲 𝗯𝗲 𝗮𝘄𝗮𝗿𝗲 𝗼𝗳 𝘀𝗰𝗮𝗺𝗺𝗲𝗿𝘀 𝘄𝗶𝘁𝗵 𝗳𝗮𝗸𝗲 𝗮𝗰𝗰𝗼𝘂𝗻𝘁𝘀. 𝗪𝗲 𝘄𝗶𝗹𝗹 𝗼𝗻𝗹𝘆 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝘁𝗵𝗲 𝘄𝗶𝗻𝗻𝗲𝗿 𝗳𝗿𝗼𝗺 𝘁𝗵𝗶𝘀 𝗮𝗰𝗰𝗼𝘂𝗻𝘁, @cardenpark (with the blue tick) T&CsWinner will be chosen at random and contacted directly by Carden Park on Monday 28th April 2025.Open to UK residents and over 18s onlyPrize is subject to availabilityPrize is a 1 night stay at Carden Park with breakfast and Chester Zoo tickets for a maximum of 2 adults and 2 childrenPrize does not include transport to and from Carden Park or Chester ZooNon-transferable and no cash alternative will be givenFor full terms and conditions please visit cardenpark.co.uk/terms-and-conditionsCompetition is in no way endorsed by Facebook, Instagram or Meta#familytime #chesterzoo #cardenpark
Tag someone you would bring here ❤️#datenight #dateidea #weekendaway #luxuryspa #cardenparkspa
Enjoy a round on both Championship Courses with our 𝐓𝐰𝐨 𝐂𝐨𝐮𝐫𝐬𝐞 𝐏𝐥𝐚𝐲 𝐏𝐚𝐬𝐬 ⛳️Your £99 Two Course Play Pass includes:✔️ A round on the Cheshire Golf Course✔️ A round on the Nicklaus Golf CourseBoth rounds must be played within 14 days and are valid for tee times Monday – Friday between the 19th April and the 30th Sept 2025 🏌️Book your tee time today using the link in our bioTee times are subject to availability and this offer cannot be combined with other promotions#golf #golflife #teetime #golfcourse #cheshiregolf
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