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Frequently Asked Questions
At Carden Park, we’re proud of our incredible team members and love the opportunity to recognise them for all of their hard work. We’re thrilled to announce that our team has been shortlisted for 4 awards in the CHA People Awards 2024.
The reservations team at Carden Park play a vital and often underappreciated role within the hotel, significantly contributing to the financial success of the business by employing innovative techniques, outstanding customer service and a great deal of hard work as a unified team. As a 1,000-acre multifaceted hotel resort, there is a rare complexity to the booking journey for the Carden Park guest. Visitors could have reservations in multiple restaurants, spa treatments, golf experiences and varied room preferences. Navigating this successfully means that each individual who makes up the team must have impeccable product knowledge. No matter the nature of the enquiry, each Carden Park reservationist is trained to build rapport with guests, listen intently to their desires and/or concerns and ultimately fulfil their needs by bringing the booking to completion. They are truly the beating heart that brings all of the departments together and are heavily relied on for both customer service and commercial success.
Jeff joined the Carden Park Greenkeeping Team nearly three decades ago. He is 84 years old and by his own admission shows no sign of slowing down any time soon. He is a highly experienced, multi-skilled individual with a work ethic that cannot be rivalled. You will find Jeff working diligently across our estate come rain, hail or snow with no complaints murmured. He knows every inch of the grounds by heart, which is no small feat when the area he tends comprises of over 1,000 acres. Aside from his work ethic, Jeff’s personality is positively wholesome. His warm sense of humour lights up any room he enters. He is a real team player and shows great patience and pleasure in sharing his knowledge with the newer additions to the workforce. If you pass Jeff on his digger during the day our guests will always be greeted with a genuine smile and friendly wave. We firmly believe that not all heroes wear capes; Carden Park’s wear welly boots and waders and will answer to the name Jeff.
Cyril first joined Carden Park for a 3-month fixed term contract from his his quaint home town of Limoges in France. Little did he know that he would be left utterly inspired by the potential for his career in the UK and decided to make this move more permanent once he finished his culinary degree. Having gained exposure to the many varied styles of eateries found within the hotel, Cyril now heads up our fine-dining restaurant; The Vines. He has been a part of the journey from its conception to opening in 2021 and it is something he puts an incredible amount of passion and time behind developing. His personality often shines through in his creative dishes; most notably when he hosted a sell-out French Gourmet Evening for our guests. Cyril has also quickly gained the respect of his peers for not only his undeniable raw culinary talent but also the ability he has to mentor those around him through the ranks, similar to his personal journey at Carden Park. Cyril’s skills are matched only by his professionalism and work ethic – as such we feel very lucky to have him as part of the Chef Brigade.
Gemma Hewitt has been a vital member of Redmond’s Brasserie team since the summer of 2020, rising to Station Head from a Casual Waitress through determination, skill and exceptional customer service. Possessing all the qualities that make her the ideal employee in hospitality; she is reliable, personable and able to cope well in high-pressure environments, all while juggling a busy home life with a young family to support. Gemma is one of the most frequently mentioned members of staff in our feedback procedures (online and in-person). Gemma also takes an influential lead in training and inspiring staff at Carden Park’s largest restaurant. She ensures high standards are adhered to at all levels while always acting as a supportive and motivating influence. She is the first to cover when other people are unable to work and is always a reliable team member when anyone need assistance.
We look forward to the winners being announced at the Chester Hospitality Association People Awards 2024 on Thursday 20th June. Our fingers are crossed for Gemma, Cyril, Jeff and Team Reservations and we wish all of the other finalists good luck in the retrospective categories.
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POV: You book that thrill and chill weekend 🙌#adventure #spa #relax #weekendaway
Hey you! Yes, you. Let`s go to the spa 🫧#spa #luxuryspa #cardenpark #ukspa
Swipe to discover our activity guide for May Half Term 🙌What’s included in your stay:🏊 Access to the Leisure Club, featuring a swimming pool, gym and thermal facilities🥐 Full English and continental breakfast each morning🛍️ 10% discount voucher at Cheshire Oaks Shopping Outlet, plus further discounts at local attractionsWe`re excited to share that our activity wristbands are back by popular demand 🎉Featuring brand new activities, these are available for £10 per person and can be booked online or at our Pursuits receptionBook your May escape today using the link in our bio 🌷#cardenpark #luxuryholiday #halfterm #familybreak
Reminder: do what makes you happy, so go ahead and book that spa day 😎#spadays #luxuryspa #selfcare
Father`s Day is just around the corner, and we`re here to bring joy to the father figure in your life 💚From relaxing spa experiences to golf breaks and thrilling activities, we`ve got you covered 🤝Discover our full range of vouchers in our bio#golf #fathersday #giftidea #giftinspiration #dad #spa #giftvoucher
Tag your partner, it`s time to book a date night❣️#datenight #Cheshire #dinner #restaurant #food
The Beauty Boost Trio is here and ready to get you feeling your best in time for summer 💅Your trio experience includes:✨ Simple Brow Shape✨ Quick Fix Facial✨ Essential ManicureGet your summer glow today using the link in our bio 💫#treatment #nails #facial #manicure #luxurymanicure #pamper #Cheshire #Cheshirebeauty #beautysalon
Adventure starts here 📍Did you know we have an on-site activity centre nestled in our countryside estate? Featuring activities such as high ropes, segways, climbing wall and archery, there`s something for everyone!Pick your challenge today by clicking the link in our bio 🧗#Cheshire #activity #segways #highropes #climbingwall #outdooractivities
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