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Frequently Asked Questions
At Carden Park, we’re proud of our incredible team members and love the opportunity to recognise them for all of their hard work. We’re thrilled to announce that our team has been shortlisted for 4 awards in the CHA People Awards 2024.
The reservations team at Carden Park play a vital and often underappreciated role within the hotel, significantly contributing to the financial success of the business by employing innovative techniques, outstanding customer service and a great deal of hard work as a unified team. As a 1,000-acre multifaceted hotel resort, there is a rare complexity to the booking journey for the Carden Park guest. Visitors could have reservations in multiple restaurants, spa treatments, golf experiences and varied room preferences. Navigating this successfully means that each individual who makes up the team must have impeccable product knowledge. No matter the nature of the enquiry, each Carden Park reservationist is trained to build rapport with guests, listen intently to their desires and/or concerns and ultimately fulfil their needs by bringing the booking to completion. They are truly the beating heart that brings all of the departments together and are heavily relied on for both customer service and commercial success.
Jeff joined the Carden Park Greenkeeping Team nearly three decades ago. He is 84 years old and by his own admission shows no sign of slowing down any time soon. He is a highly experienced, multi-skilled individual with a work ethic that cannot be rivalled. You will find Jeff working diligently across our estate come rain, hail or snow with no complaints murmured. He knows every inch of the grounds by heart, which is no small feat when the area he tends comprises of over 1,000 acres. Aside from his work ethic, Jeff’s personality is positively wholesome. His warm sense of humour lights up any room he enters. He is a real team player and shows great patience and pleasure in sharing his knowledge with the newer additions to the workforce. If you pass Jeff on his digger during the day our guests will always be greeted with a genuine smile and friendly wave. We firmly believe that not all heroes wear capes; Carden Park’s wear welly boots and waders and will answer to the name Jeff.
Cyril first joined Carden Park for a 3-month fixed term contract from his his quaint home town of Limoges in France. Little did he know that he would be left utterly inspired by the potential for his career in the UK and decided to make this move more permanent once he finished his culinary degree. Having gained exposure to the many varied styles of eateries found within the hotel, Cyril now heads up our fine-dining restaurant; The Vines. He has been a part of the journey from its conception to opening in 2021 and it is something he puts an incredible amount of passion and time behind developing. His personality often shines through in his creative dishes; most notably when he hosted a sell-out French Gourmet Evening for our guests. Cyril has also quickly gained the respect of his peers for not only his undeniable raw culinary talent but also the ability he has to mentor those around him through the ranks, similar to his personal journey at Carden Park. Cyril’s skills are matched only by his professionalism and work ethic – as such we feel very lucky to have him as part of the Chef Brigade.
Gemma Hewitt has been a vital member of Redmond’s Brasserie team since the summer of 2020, rising to Station Head from a Casual Waitress through determination, skill and exceptional customer service. Possessing all the qualities that make her the ideal employee in hospitality; she is reliable, personable and able to cope well in high-pressure environments, all while juggling a busy home life with a young family to support. Gemma is one of the most frequently mentioned members of staff in our feedback procedures (online and in-person). Gemma also takes an influential lead in training and inspiring staff at Carden Park’s largest restaurant. She ensures high standards are adhered to at all levels while always acting as a supportive and motivating influence. She is the first to cover when other people are unable to work and is always a reliable team member when anyone need assistance.
We look forward to the winners being announced at the Chester Hospitality Association People Awards 2024 on Thursday 20th June. Our fingers are crossed for Gemma, Cyril, Jeff and Team Reservations and we wish all of the other finalists good luck in the retrospective categories.
@cardenpark
✨🎄 𝗪𝗜𝗡 𝗮 𝗹𝘂𝘅𝘂𝗿𝗶𝗼𝘂𝘀 𝘀𝗽𝗮 𝗯𝗿𝗲𝗮𝗸 𝗮𝗻𝗱 𝗮 𝗖𝗵𝗿𝗶𝘀𝘁𝗺𝗮𝘀 𝘀𝗵𝗼𝗽𝗽𝗶𝗻𝗴 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗳𝗼𝗿 𝟮🎄✨ Carden Park and Cheshire Oaks Designer Outlet have teamed up to sprinkle a little extra magic on the festive season! Picture a joyful day ticking off your Christmas list at Cheshire Oaks, followed by a blissful overnight spa escape at Carden Park – the perfect way to relax and indulge 💆♀️🛍️ The prize:❄️£500 Cheshire Oaks Designer Outlet voucher❄️Tickets for 2 for Oaks On Ice (Cheshire Oaks Designer Outlet`s new ice skating rink)❄️Half day spa garden experience for 2 at The Spa at Carden❄️50 minute ritual treatment for 2 at The Spa at Carden❄️Evening meal for 2 at Carden Park❄️Overnight stay with breakfast for 2 at Carden Park To enter:⭐️Like this post⭐️Follow both @cardenpark and @cheshireoaksdesigneroutlet⭐️Tag a friend in the comments⭐️Share this post to your story Competition closes at 12pm on Friday 14th November 2025 and will be announced the same day by @cardenpark 𝗚𝗼𝗼𝗱 𝗹𝘂𝗰𝗸! 🤞 𝗪𝗲 𝘄𝗶𝗹𝗹 𝗡𝗘𝗩𝗘𝗥 𝗮𝗻𝗻𝗼𝘂𝗻𝗰𝗲 𝘁𝗵𝗲 𝘄𝗶𝗻𝗻𝗲𝗿 𝗯𝗲𝗳𝗼𝗿𝗲 𝘁𝗵𝗲 𝗰𝗼𝗺𝗽𝗲𝘁𝗶𝘁𝗶𝗼𝗻 𝗰𝗹𝗼𝘀𝗲 𝗱𝗮𝘁𝗲 - 𝗽𝗹𝗲𝗮𝘀𝗲 𝗯𝗲 𝗮𝘄𝗮𝗿𝗲 𝗼𝗳 𝘀𝗰𝗮𝗺𝗺𝗲𝗿𝘀 𝘄𝗶𝘁𝗵 𝗳𝗮𝗸𝗲 𝗮𝗰𝗰𝗼𝘂𝗻𝘁𝘀. 𝗪𝗲 𝘄𝗶𝗹𝗹 𝗼𝗻𝗹𝘆 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝘁𝗵𝗲 𝘄𝗶𝗻𝗻𝗲𝗿 𝗳𝗿𝗼𝗺 𝘁𝗵𝗶𝘀 𝗮𝗰𝗰𝗼𝘂𝗻𝘁, @𝗰𝗮𝗿𝗱𝗲𝗻𝗽𝗮𝗿𝗸 𝘄𝗶𝘁𝗵 𝘁𝗵𝗲 𝗯𝗹𝘂𝗲 𝘁𝗶𝗰𝗸T&CsWinner will be chosen at random and contacted directly by @cardenpark on Friday 14th November 2025Open to UK residents and over 18s onlyPrize is One Night Spa Retreat Voucher for 2 at Carden Park, a £500 gift card for Cheshire Oaks Designer Outlet and 2 complimentary tickets to Oaks on Ice. Carden Park voucher is valid for 12 months from the date of issuePrize does not include transport to and from Carden Park and Cheshire Oaks Designer OutletNon-transferable and no cash alternative will be givenFor full terms and conditions please visit the link in our bioCompetition is in no way endorsed by Instagram, Facebook or Meta
Turn up the cosy with a Comfort and Joy Spa Retreat 🔥Exclusive to the festive season, the Limited Edition Comfort and Joy Spa Retreat includes:❄️ A morning in the spa garden and thermal suite❄️ A divine 50 minute Time-to-Pause ritual treatment❄️ Choice of mulled wine or luxury hot chocolate to enjoy in the spa❄️ Overnight luxury accommodation❄️ Evening meal in either Redmond`s Brasserie or The Vines❄️ Full English and Continental breakfast the following morning❄️ Use of the hotel leisure club and swimming poolAs part of our Seasonal Special Offers, you can experience the Comfort and Joy Spa Retreat with 10% off! But hurry, this offer is only available on bookings made before the 2nd December 2025𝘊𝘰𝘮𝘧𝘰𝘳𝘵 𝘢𝘯𝘥 𝘑𝘰𝘺 𝘴𝘱𝘢 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦𝘴 𝘢𝘳𝘦 𝘢𝘷𝘢𝘪𝘭𝘢𝘣𝘭𝘦 𝘰𝘯 𝘴𝘦𝘭𝘦𝘤𝘵𝘦𝘥 𝘥𝘢𝘵𝘦𝘴 𝘧𝘳𝘰𝘮 1𝘴𝘵 𝘵𝘰 24𝘵𝘩 𝘋𝘦𝘤𝘦𝘮𝘣𝘦𝘳⛄️ Spa breaks // Luxury spa hotel // The Spa at Carden Park // Spa experience // Spa treatments // Massage // Facial // Hot tub // Outdoor pool // Sauna // Steam Room // Fire pit // Uk spa
Say "farewell" to 2025 with an epic night of fun and frivolities 🎆Whether you choose an adults only soiree or a family friendly evening, enjoy a night of glitz and glamour with entertainment, fireworks, dancing, dining and drinks. Save the travel for another day and enjoy either a 1 night or multiple night stay as you relax in luxuryFind out more about our New Year`s Eve celebrations at the link in our bio ✨
A timeless tradition with a festive twist 🎅🧁🎄 Festive afternoon tea // Dining in Cheshire // Piano player // Where to eat near Chester // Carden Park Hotel
✨ 𝙊𝙪𝙧 𝙎𝙚𝙖𝙨𝙤𝙣𝙖𝙡 𝙎𝙥𝙚𝙘𝙞𝙖𝙡 𝙊𝙛𝙛𝙚𝙧𝙨 𝙝𝙖𝙫𝙚 𝙖𝙧𝙧𝙞𝙫𝙚𝙙 ✨In celebration of the festive season, we have a selection of limited release experiences and vouchers just for you 🫵🫧 10% off Spa Breaks on selected dates🔥 Exclusive One Night Spa Retreat voucher discount🍰 10% off selected afternoon tea vouchers🍷 Wine and Dine Break limited release voucher🌙 Limited edition Twilight Garden Experience voucher⛳️ Winter Warmer 4 Ball Golf experience𝗕𝘂𝘁 𝗵𝘂𝗿𝗿𝘆! These festive offers won`t be available for long! Tap the link in our bio learn more
What we`re manifesting this winter ❄️🛏️ Cosy getaways🍷 The perfect mulled wine🍴 Lots of indulgent treats🔥 Relaxing days in the spa🎅 Christmas breaks // Festive stays // Travel // Carden Park Hotel // Where to stay in Cheshire // Restaurants near Chester // Cosy vibes // Festive treats // Winter break away // Luxury spa
A collection of spellbinding moments as told by you 🎃🍂📸🎥 @evielawrence 📸 @griffsal📸 @rachaelamelia📸 @jamiewatkins.9🎞️ Luxury hotel in Cheshire // Carden Park hotel and spa // Golf course // Hotel guest photos // Outdoor activities // Archery // Fine dining // Where to stay near Chester
Comment with a ❤️🔥 if you need a romantic break away✨ Romantic night away in Chester // The Spa at Carden Park // Best spa // Date night ideas // Golf course // Where to eat // Cheshire restaurants // Weekend away // UK travel // Luxury hotel
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