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Frequently Asked Questions
At Carden Park, we’re proud of our incredible team members and love the opportunity to recognise them for all of their hard work. We’re thrilled to announce that our team has been shortlisted for 4 awards in the CHA People Awards 2024.
The reservations team at Carden Park play a vital and often underappreciated role within the hotel, significantly contributing to the financial success of the business by employing innovative techniques, outstanding customer service and a great deal of hard work as a unified team. As a 1,000-acre multifaceted hotel resort, there is a rare complexity to the booking journey for the Carden Park guest. Visitors could have reservations in multiple restaurants, spa treatments, golf experiences and varied room preferences. Navigating this successfully means that each individual who makes up the team must have impeccable product knowledge. No matter the nature of the enquiry, each Carden Park reservationist is trained to build rapport with guests, listen intently to their desires and/or concerns and ultimately fulfil their needs by bringing the booking to completion. They are truly the beating heart that brings all of the departments together and are heavily relied on for both customer service and commercial success.
Jeff joined the Carden Park Greenkeeping Team nearly three decades ago. He is 84 years old and by his own admission shows no sign of slowing down any time soon. He is a highly experienced, multi-skilled individual with a work ethic that cannot be rivalled. You will find Jeff working diligently across our estate come rain, hail or snow with no complaints murmured. He knows every inch of the grounds by heart, which is no small feat when the area he tends comprises of over 1,000 acres. Aside from his work ethic, Jeff’s personality is positively wholesome. His warm sense of humour lights up any room he enters. He is a real team player and shows great patience and pleasure in sharing his knowledge with the newer additions to the workforce. If you pass Jeff on his digger during the day our guests will always be greeted with a genuine smile and friendly wave. We firmly believe that not all heroes wear capes; Carden Park’s wear welly boots and waders and will answer to the name Jeff.
Cyril first joined Carden Park for a 3-month fixed term contract from his his quaint home town of Limoges in France. Little did he know that he would be left utterly inspired by the potential for his career in the UK and decided to make this move more permanent once he finished his culinary degree. Having gained exposure to the many varied styles of eateries found within the hotel, Cyril now heads up our fine-dining restaurant; The Vines. He has been a part of the journey from its conception to opening in 2021 and it is something he puts an incredible amount of passion and time behind developing. His personality often shines through in his creative dishes; most notably when he hosted a sell-out French Gourmet Evening for our guests. Cyril has also quickly gained the respect of his peers for not only his undeniable raw culinary talent but also the ability he has to mentor those around him through the ranks, similar to his personal journey at Carden Park. Cyril’s skills are matched only by his professionalism and work ethic – as such we feel very lucky to have him as part of the Chef Brigade.
Gemma Hewitt has been a vital member of Redmond’s Brasserie team since the summer of 2020, rising to Station Head from a Casual Waitress through determination, skill and exceptional customer service. Possessing all the qualities that make her the ideal employee in hospitality; she is reliable, personable and able to cope well in high-pressure environments, all while juggling a busy home life with a young family to support. Gemma is one of the most frequently mentioned members of staff in our feedback procedures (online and in-person). Gemma also takes an influential lead in training and inspiring staff at Carden Park’s largest restaurant. She ensures high standards are adhered to at all levels while always acting as a supportive and motivating influence. She is the first to cover when other people are unable to work and is always a reliable team member when anyone need assistance.
We look forward to the winners being announced at the Chester Hospitality Association People Awards 2024 on Thursday 20th June. Our fingers are crossed for Gemma, Cyril, Jeff and Team Reservations and we wish all of the other finalists good luck in the retrospective categories.
@cardenpark
Tag your besties, it`s time to plan your girls spa day 💃✨ Women`s only spa day // Hijab friendly spa // Halal friendly spa hotel // The Spa at Carden Park Hotel // Girls day out // Cheshire day out // Spa near Chester
𝐂𝐡𝐢𝐥𝐝𝐫𝐞𝐧 𝐬𝐭𝐚𝐲 𝐟𝐨𝐫 𝐅𝐑𝐄𝐄 🎊 This October half term, the whole family can enjoy the VIP experience where children stay at no extra cost. From exciting activities here at Carden Park to adventures at our local attractions, there`s something for everyone to enjoy 🍂🤸 Family holidays // Autumn break // October half term // Outdoor activities // Cheshire // Chester // Things to do // Where to stay
If you`re wondering whether you really need to book another spa day, the answer is always 🙂↕️🙂↕️🙂↕️Due to popular demand, we have extended our Autumn Glow Spa Day to include the afternoon as well as the morning experience:🫧 A morning or afternoon in the spa garden and thermal suite🫧 50 minute Cleansing Back and Leg Ritual Treatment🫧 Healthy brunch or lunch overlooking the spa garden🫧 Choice of an autumnal basket cocktail or a pumpkin spiced latteWhen a day just isn`t enough, extend your stay with the Autumn Glow Spa Retreat. Not only will you enjoy a perfectly relaxing day in the spa, you can indulge with an evening meal in either Redmond`s Brasserie or The Vines plus luxury accommodation and breakfast the following morning.🍁 Autumn spa days // October half term // Self-care spa day // Cosy season // Girls day // Romantic date ideas // The Spa at Carden Park Hotel // Cheshire spas // Spa hotel // Spas near Chester
Introducing our new Christmas Shopping Break just for you 🫵🛍️🎄Imagine checking into your luxurious room and enjoying a warming mulled wine or hot chocolate before"sleighing" the festive shopping at Cheshire Oaks Designer Outlet. After finding the perfect gifts for your loved ones, return to the hotel and indulge in an evening meal at Redmond`s Brasserie or The Vines. The following morning you can feast on a hearty breakfast and spend time relaxing in the leisure pool or make the most of the Leisure Club fitness suite.*𝘊𝘩𝘳𝘪𝘴𝘵𝘮𝘢𝘴 𝘚𝘩𝘰𝘱𝘱𝘪𝘯𝘨 𝘉𝘳𝘦𝘢𝘬 𝘢𝘷𝘢𝘪𝘭𝘢𝘣𝘭𝘦 𝘧𝘰𝘳 𝘣𝘰𝘰𝘬𝘪𝘯𝘨𝘴 𝘧𝘳𝘰𝘮 𝘵𝘩𝘦 1𝘴𝘵 𝘕𝘰𝘷𝘦𝘮𝘣𝘦𝘳 𝘵𝘰 23𝘳𝘥 𝘋𝘦𝘤𝘦𝘮𝘣𝘦𝘳 2025🎁 Christmas shopping // Festive getaway // Winter break // Where to go in Chester // Christmas planning // Luxury hotel // Family holiday // Christmas market
A cosy day in the spa is always a good idea. Just saying...😏🧡 The Spa at Carden Park Hotel // Hot tub // Autumn spa day // Sunset views // Spa near Chester // Sauna // Heated pool // Spa garden // UK travel // Luxury spa hotel
The tastes of autumn have come to The Vines 🍂🍴Celebrating the flavours of the season, our chefs have created dishes using locally sourced produce and hand-harvested ingredients from the Carden Park estate. Highlights include Butter Poached Lobster, BBQ Cheshire Venison Loin, Apple Pie and Affogato. Through the hard work and dedication of our chefs and Vines restaurant team, we`re proud to share that we have retained our 3 AA Rosettes.🧑🍳 Fine dining restaurant // Where to eat // Cheshire restaurant // Gourmet Dining // Romantic date night
Snapshots of September 📸 📷 @xlucyburkexx📷 @s.h.events📷 @ellalouiseberry📷 @Chloe_1xx
This is your sign to book a spa break this autumn 🍂Wrap yourself in warmth and relaxation as you embrace the new season. Your Autumn Glow Spa Stay includes:🍁 Morning spa experience from 9am to 1pm🍁 50 minute Cleansing Back & Leg Ritual treatment🍁 Choice of Autumnal Basket Cocktail or Pumpkin Spiced Latte🍁 Evening meal in either Redmond’s Brasserie or The Vines🍁 Overnight luxury accommodation 🍁 Breakfast the following morning🍁 Use of the Leisure Club during your stayOnly available until the 30th November 2025
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