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Frequently Asked Questions
At Carden Park, we’re proud of our incredible team members and love the opportunity to recognise them for all of their hard work. We’re thrilled to announce that our team has been shortlisted for 4 awards in the CHA People Awards 2024.
The reservations team at Carden Park play a vital and often underappreciated role within the hotel, significantly contributing to the financial success of the business by employing innovative techniques, outstanding customer service and a great deal of hard work as a unified team. As a 1,000-acre multifaceted hotel resort, there is a rare complexity to the booking journey for the Carden Park guest. Visitors could have reservations in multiple restaurants, spa treatments, golf experiences and varied room preferences. Navigating this successfully means that each individual who makes up the team must have impeccable product knowledge. No matter the nature of the enquiry, each Carden Park reservationist is trained to build rapport with guests, listen intently to their desires and/or concerns and ultimately fulfil their needs by bringing the booking to completion. They are truly the beating heart that brings all of the departments together and are heavily relied on for both customer service and commercial success.
Jeff joined the Carden Park Greenkeeping Team nearly three decades ago. He is 84 years old and by his own admission shows no sign of slowing down any time soon. He is a highly experienced, multi-skilled individual with a work ethic that cannot be rivalled. You will find Jeff working diligently across our estate come rain, hail or snow with no complaints murmured. He knows every inch of the grounds by heart, which is no small feat when the area he tends comprises of over 1,000 acres. Aside from his work ethic, Jeff’s personality is positively wholesome. His warm sense of humour lights up any room he enters. He is a real team player and shows great patience and pleasure in sharing his knowledge with the newer additions to the workforce. If you pass Jeff on his digger during the day our guests will always be greeted with a genuine smile and friendly wave. We firmly believe that not all heroes wear capes; Carden Park’s wear welly boots and waders and will answer to the name Jeff.
Cyril first joined Carden Park for a 3-month fixed term contract from his his quaint home town of Limoges in France. Little did he know that he would be left utterly inspired by the potential for his career in the UK and decided to make this move more permanent once he finished his culinary degree. Having gained exposure to the many varied styles of eateries found within the hotel, Cyril now heads up our fine-dining restaurant; The Vines. He has been a part of the journey from its conception to opening in 2021 and it is something he puts an incredible amount of passion and time behind developing. His personality often shines through in his creative dishes; most notably when he hosted a sell-out French Gourmet Evening for our guests. Cyril has also quickly gained the respect of his peers for not only his undeniable raw culinary talent but also the ability he has to mentor those around him through the ranks, similar to his personal journey at Carden Park. Cyril’s skills are matched only by his professionalism and work ethic – as such we feel very lucky to have him as part of the Chef Brigade.
Gemma Hewitt has been a vital member of Redmond’s Brasserie team since the summer of 2020, rising to Station Head from a Casual Waitress through determination, skill and exceptional customer service. Possessing all the qualities that make her the ideal employee in hospitality; she is reliable, personable and able to cope well in high-pressure environments, all while juggling a busy home life with a young family to support. Gemma is one of the most frequently mentioned members of staff in our feedback procedures (online and in-person). Gemma also takes an influential lead in training and inspiring staff at Carden Park’s largest restaurant. She ensures high standards are adhered to at all levels while always acting as a supportive and motivating influence. She is the first to cover when other people are unable to work and is always a reliable team member when anyone need assistance.
We look forward to the winners being announced at the Chester Hospitality Association People Awards 2024 on Thursday 20th June. Our fingers are crossed for Gemma, Cyril, Jeff and Team Reservations and we wish all of the other finalists good luck in the retrospective categories.
@cardenpark
Be the envy of your Instagram following 💚Celebrate the wonders of the new season with our new Spring Enchantment Spa Morning Experience:🌱 Spend a relaxing morning in the spa from 9 am to 1 pm 🌱 Unwind with a 50-minute Rainforest Ritual treatment🌱 Indulge in a healthy brunch overlooking the spa garden🌱 Enjoy a refreshing Sarti Spritz or non alcoholic alternativeExtend your stay with the Spring Enchantment Retreat. With your overnight accommodation, you`ll also be treated to a delicious evening meal and breakfast the following morning 🫧Spa days in Cheshire // Best spa in the UK // The Spa at Carden Park Hotel // Spa break // Spring activities // Adults only spa // Sauna // Steam room // Hot tub // Heated outdsoor pool // Morning routine // Spa treatment // Facial // Massage
The spa hits different at night 💫 Date night // The Spa at Carden Park Hotel // Spas in Cheshire // Girls night // Twilight spa experience //
Congratulations @emmarosesmith81 🌸 𝓦𝓘𝓝 an incredible spa escape for 2 🌸Mother`s Day is next weekend and to celebrate, we`re in the giving mood. This is your chance to treat the mother figure in your life to a perfectly relaxing 𝗦𝗽𝗮 𝗚𝗮𝗿𝗱𝗲𝗻 𝗥𝗲𝘁𝗿𝗲𝗮𝘁 𝗳𝗼𝗿 2The prize:🌿 Morning or afternoon in the spa garden and thermal suite🌿 Evening meal in either Redmond`s Brasserie or The Vines🌿 Luxurious overnight stay🌿 Breakfast the following morningTo enter:✨ Like this post✨ Follow @cardenpark✨ Tag who you`d bring✨ Share to your stories (if you have a private profile just DM us a screenshot)For a bonus entry, head to our Facebook pageCompetition closes at 11:59pm on Sunday 8th March 2026 and the winner will be announced on Monday 9th March. Good luck! 🍀𝗪𝗲 𝘄𝗶𝗹𝗹 𝗡𝗘𝗩𝗘𝗥 𝗮𝗻𝗻𝗼𝘂𝗻𝗰𝗲 𝘁𝗵𝗲 𝘄𝗶𝗻𝗻𝗲𝗿 𝗯𝗲𝗳𝗼𝗿𝗲 𝘁𝗵𝗲 𝗰𝗼𝗺𝗽𝗲𝘁𝗶𝘁𝗶𝗼𝗻 𝗰𝗹𝗼𝘀𝗲 𝗱𝗮𝘁𝗲 - 𝗽𝗹𝗲𝗮𝘀𝗲 𝗯𝗲 𝗮𝘄𝗮𝗿𝗲 𝗼𝗳 𝘀𝗰𝗮𝗺𝗺𝗲𝗿𝘀 𝘄𝗶𝘁𝗵 𝗳𝗮𝗸𝗲 𝗮𝗰𝗰𝗼𝘂𝗻𝘁𝘀. 𝗪𝗲 𝘄𝗶𝗹𝗹 𝗼𝗻𝗹𝘆 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝘁𝗵𝗲 𝘄𝗶𝗻𝗻𝗲𝗿 𝗳𝗿𝗼𝗺 𝘁𝗵𝗶𝘀 𝗮𝗰𝗰𝗼𝘂𝗻𝘁, @𝗰𝗮𝗿𝗱𝗲𝗻𝗽𝗮𝗿𝗸 𝘄𝗶𝘁𝗵 𝘁𝗵𝗲 𝗯𝗹𝘂𝗲 𝘁𝗶𝗰𝗸T&CsWinner will be chosen at random and contacted directly by @cardenpark on Monday 9th March 2026Open to UK residents and over 18s onlyPrize is a Garden Retreat Voucher for 2 and is valid for 12 months from the date of issuePrize is subject to availability Prize does not include transport to and from Carden ParkNon-transferable and no cash alternative will be givenFor full terms and conditions please visit the link in our bioCompetition is in no way endorsed by Instagram, Facebook or Meta
Children stay for 𝗙𝗥𝗘𝗘 this Easter 🐣 Take a glimpse at what your next family holiday could look like:🐰 Luxurious overnight accommodation🐰 Family-friendly dining🐰 On-site activities🐰 Use of the Leisure Club, including the leisure pool🐰 Cinema room🐰 Outdoor play area🐰 10% discount voucher for Cheshire Oaks Designer Outlet🐰 Exciting local attractions. Create lasting memories this Easter and book your stay at the link in our bio ✨ Family holiday // School holidays // Family friendly luxury hotel in Cheshire // Easter break // Carden Park Hotel // Where to stay in Chester
Oh, what a night 🍴🥂🧑🍳Last week`s Supper Club in The Vines was a truly spectacular evening. It was an honour to welcome Guy de Rivoire from Champagne Bollinger, who shared his in-depth knowledge of their incredible wines and how each glass was perfectly paired with the menu. Our wonderful chefs treated our guests to a journey of flavour, showcasing their exceptional cooking techniques. If you missed out on this delicious evening, our next Supper Club takes place on Friday 27th March. Expect another beautiful menu from our Executive Head Chef, Harri Williams, and Head Chef, Cyril Gabriel. Enhance your experience with an optional wine flight created by our Vines team. Tables are limited so book your place now to save disappointment, the link is in our bio 👆🍽️ The Vines at Carden Park Hotel // Fine dining in Cheshire // 3 AA Rosette restaurants // Where to eat in Chester // Gourmet food // Dining event @champagne_bollinger
Things we love to see, you at Carden Park 🫶📸 @fit2burn_fitness4wellness📸@gemmacampbellmakeup📸 @rajabsousou📸 @lehome2026📸@savyclifton📸@thehughes_home📸 @josephhtimlinn
Girls just want to have fun...and a spa day 🪩🫧🤍 ✨Women`s only spa day // Spas in Chester // Best spa in the UK // Halal friendly spa hotel // Hijab friendly spa // Girls trip // Outdoor pool // Hot tub // Saunas // Steam room // Indoor pool
Find a little magic just for the mother figure in your life 🪄From sumptuous dining to sparkling spa experiences, we have everything Mum could need right here 💐Mother`s Day // Spa day in Cheshire // Sunday lunch // Family time // Afternoon tea // Fine dining // Spa treatment // Spa break // The Spa at Carden Park Hotel
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