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Frequently Asked Questions
At Carden Park, we’re proud of our incredible team members and love the opportunity to recognise them for all of their hard work. We’re thrilled to announce that our team has been shortlisted for 4 awards in the CHA People Awards 2024.
The reservations team at Carden Park play a vital and often underappreciated role within the hotel, significantly contributing to the financial success of the business by employing innovative techniques, outstanding customer service and a great deal of hard work as a unified team. As a 1,000-acre multifaceted hotel resort, there is a rare complexity to the booking journey for the Carden Park guest. Visitors could have reservations in multiple restaurants, spa treatments, golf experiences and varied room preferences. Navigating this successfully means that each individual who makes up the team must have impeccable product knowledge. No matter the nature of the enquiry, each Carden Park reservationist is trained to build rapport with guests, listen intently to their desires and/or concerns and ultimately fulfil their needs by bringing the booking to completion. They are truly the beating heart that brings all of the departments together and are heavily relied on for both customer service and commercial success.
Jeff joined the Carden Park Greenkeeping Team nearly three decades ago. He is 84 years old and by his own admission shows no sign of slowing down any time soon. He is a highly experienced, multi-skilled individual with a work ethic that cannot be rivalled. You will find Jeff working diligently across our estate come rain, hail or snow with no complaints murmured. He knows every inch of the grounds by heart, which is no small feat when the area he tends comprises of over 1,000 acres. Aside from his work ethic, Jeff’s personality is positively wholesome. His warm sense of humour lights up any room he enters. He is a real team player and shows great patience and pleasure in sharing his knowledge with the newer additions to the workforce. If you pass Jeff on his digger during the day our guests will always be greeted with a genuine smile and friendly wave. We firmly believe that not all heroes wear capes; Carden Park’s wear welly boots and waders and will answer to the name Jeff.
Cyril first joined Carden Park for a 3-month fixed term contract from his his quaint home town of Limoges in France. Little did he know that he would be left utterly inspired by the potential for his career in the UK and decided to make this move more permanent once he finished his culinary degree. Having gained exposure to the many varied styles of eateries found within the hotel, Cyril now heads up our fine-dining restaurant; The Vines. He has been a part of the journey from its conception to opening in 2021 and it is something he puts an incredible amount of passion and time behind developing. His personality often shines through in his creative dishes; most notably when he hosted a sell-out French Gourmet Evening for our guests. Cyril has also quickly gained the respect of his peers for not only his undeniable raw culinary talent but also the ability he has to mentor those around him through the ranks, similar to his personal journey at Carden Park. Cyril’s skills are matched only by his professionalism and work ethic – as such we feel very lucky to have him as part of the Chef Brigade.
Gemma Hewitt has been a vital member of Redmond’s Brasserie team since the summer of 2020, rising to Station Head from a Casual Waitress through determination, skill and exceptional customer service. Possessing all the qualities that make her the ideal employee in hospitality; she is reliable, personable and able to cope well in high-pressure environments, all while juggling a busy home life with a young family to support. Gemma is one of the most frequently mentioned members of staff in our feedback procedures (online and in-person). Gemma also takes an influential lead in training and inspiring staff at Carden Park’s largest restaurant. She ensures high standards are adhered to at all levels while always acting as a supportive and motivating influence. She is the first to cover when other people are unable to work and is always a reliable team member when anyone need assistance.
We look forward to the winners being announced at the Chester Hospitality Association People Awards 2024 on Thursday 20th June. Our fingers are crossed for Gemma, Cyril, Jeff and Team Reservations and we wish all of the other finalists good luck in the retrospective categories.
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Dear Santa, please, please, please could I have a Carden Park voucher for Christmas? 🙏🎅Carden Park Hotel // luxury spa // golf course // Cheshire // gift ideas // Christmas present // fine dining // afternoon tea // spa treatment // family time // holiday // travel UK
Stop romanticising your life and live the dream 💭Treat your special someone to a romantic night away. Included in your Wine and Dine stay:🛏️ Luxurious room 🍷 Bottle of house wine (your choice of red, white or rosé)🍴An evening meal in either Redmond`s Brasserie or The Vines🏊 Access to the Leisure ClubEnhance your stay with a spa experience, a round of golf or turn up the fun at Pursuits at Carden🍷🍴 Wine and Dine // Romantic break away // Couple date ideas in Chester // Where to eat in Cheshire // The Vines Restaurant // 3 AA Rosette restaurant //
The countdown to 2026 is on! 🍾Indulge in a night of celebration at our adults only New Year`s Eve Party. Included in your evening:🍴Three course gala meal🪩 Disco with a live band keeping the party going all night🍾 Pre dinner drink🎵 Traditional piper to welcome the New Year🎆 Spectacular fireworks over the lake🥃 Haggis, neeps and tatties with a nip o` whisky🥓 Late night bacon rolls plus tea and coffee🛏️ Overnight stay in a luxurious room🥐 Full English and Continental breakfast🏊 Use of the Leisure Club throughout your stayIt`s time to celebrate in true style 🎇 2026 // New Year`s Eve party in Cheshire // Goodbye 2025 // Celebrate // Family party // Carden Park Hotel // Luxury hotel // Where to stay in Chester // Travel UK // NYE // Adults only New Year`s Eve party
We`d joke and say our spa vouchers are great stocking fillers but we know we`re bringing main present energy 💝🎁 Christmas gift ideas // Spa days // Gift vouchers // Christmas presents // Luxury spa hotel // The Spa at Carden Park // Spas in Cheshire // Travel UK // Adults only spa in Chester // Heated outdoor pool // Hot tub // Sauna // Steam room // Massage and facial treatments // Beauty bar
Living the Christmas fairytale life 🧚🎄Family Christmas memories // Winter break away in the UK // Luxury hotel in Chester // Cheshire // Carden Park Hotel at Christmas // Festive stays // Chester Zoo // Cheshire Oaks Designer Outlet // Local attractions in Cheshire // Chester Christmas Markets
We all know how crazy the festive season can be and you deserve a little me-time 😌Slip away on Boxing Day and retreat after Christmas before the festivities of the New Year begin 🪩 🛷 Twixmas // Christmas break away // Luxury spa hotel in Cheshire // The Spa at Carden Park Hotel // Winter getaway // Gift ideas
🚨𝐒𝐄𝐀𝐒𝐎𝐍𝐀𝐋 𝐒𝐏𝐄𝐂𝐈𝐀𝐋 𝐎𝐅𝐅𝐄𝐑𝐒 𝐄𝐍𝐃𝐈𝐍𝐆 𝐒𝐎𝐎𝐍 🚨There are only a few days left to save on luxury getaways, delightful afternoon tea experiences and more:🎁 10% off spa breaks🎁 Discounted One Night Spa Retreat voucher🎁 10% off selected afternoon tea vouchers🎁 Limited Edition gift experiencesWhether you`re looking for the perfect gift for someone you love or you just want to treat yourself, now is the best time to shop. Discover all of our Seasonal Special Offers at the link in our bio 💝 Luxury spa break // Romantic weekend away // The Spa at Carden Park Hotel // Gift experiences in Cheshire // Where to eat // Wine and Dine // Fine dining restaurant // Golf resort // Afternoon Tea in Chester // Night out
🥁 Introducing our 𝗯𝗶𝗴𝗴𝗲𝘀𝘁 𝗰𝗼𝗺𝗽𝗲𝘁𝗶𝘁𝗶𝗼𝗻 yet! 🥁We`re fully in the festive spirit and sharing joy with our new 12 Days of Christmas giveaway. From the 1st to the 12th December, you can win a luxury Carden Park experience every day. Prizes include:🫧 Magical spa days🛏️ Relaxing stays🍴Indulgent dining🧗Thrilling outdoors fun✨And more To enter, all you need to do is sign up at the link in our bio 👆💝 Christmas gift // Spa days in Chester // Spa break // Golf resort // Weekend Away // Renais // Bollinger // Germaine de Capuccini // Afternoon tea // Twilight spa night out // Chester Zoo // Luxury Hotel // Travel UK
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