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Frequently Asked Questions
When do you plan to visit us?
Please read and understand the below information before your visit to The Spa at Carden.
If you are having an individual treatment, we recommend that you arrive at The Spa at Carden reception at least 30 minutes prior to your scheduled appointment to allow sufficient time to check-in, change into your robe, complete your individual consultation and allow our team to familiarise yourself with the spa. A late arrival may mean that the scheduled time is reduced or unable to be honoured. The cancellation policy will still apply.
Please note, The Spa at Carden is accessible to over 18s only.
Appropriate swimwear is obligatory within the wet area. Upon arrival we will provide you with a wristband for your own personal locker; within which you will find a robe, towel and a pair of flip-flops. Robes remain the property of the spa but the flip flops are yours to take away with you. Guests are not permitted to bring their own food or drink into the spa. We recommend removing all jewelry when you begin your spa day, we do not take responsibility for losses or damages to personal property.
The wearing of robes is limited to the spa and spa gardens. Robes are fitted with a discreet security tag to prevent them being taken into the hotel.
Our ethos is around nature and well-being; to preserve the tranquillity of The Spa at Carden we request that all guests use silent mode on mobile phones and refrain from taking calls. Filming and photography is not permitted in the changing areas. Smoking and the use of electronic smoking devices are not permitted within any of the indoor or outdoor spa areas. It’s nice to catch up with friends but we do ask that when you are enjoying the relaxation rooms and treatment corridor that you keep your voice to a whisper.
Some of the treatments that we offer are not suitable for guests with certain medical ailments and conditions. Therefore we ask that you draw our attention to this prior to your arrival in the spa. We do offer specially designed treatments for guests living with or recovering from cancer and other serious conditions. Please allow the team to guide you in selecting which treatments are most suitable for you.
Alcohol may be purchased and consumed around the spa. Please be aware that we operate a challenge 25 policy and should you be lucky enough to look younger please remember to bring proof of age to the spa when you visit. Only alcohol purchased within the spa facility may be consumed in the spa facility. We request that you show full consideration towards risks as well as your fellow guests and staff and refrain from excessive, noisy or disruptive behaviour. We reserve the right to refuse you alcohol and / access to facilities. Guests purchasing additional food and beverage will be asked for payment at the time of ordering. Dinner on residential packages is to be taken in Redmond’s or The Vines; full details of your dinner allocation can be found in your confirmation.
We are more than happy to plan and cater for dietary requirements as long as you give us adequate notice and in advance of your arrival.
Please be aware that when you book an individual treatment it allows you access to the relaxation rooms before and after your treatment but does not allow you access to the Spa Garden and Thermal Experiences. Your treatment time as advertised includes consultation and after care as a complimentary service.
Day Packages must be paid for in full at the time of booking. This is non-refundable unless a cancellation or change of date is made 7 days in advance.
Each Spa Experience comes with a 7 day cancellation policy, however for as little as £20.00 per person the Flexible Booking Plan gives you the ability to defer your visit to an alternative date up to 48 hours prior to arrival. You can do this once and the amendment must be made with our reservations team. When selecting an alternative date the package price may change due to seasonality. The Flexible Booking Plan must be selected at the time of booking and is non-refundable.
Individual Treatments must be paid for in full at the time of booking. This is non-refundable unless a cancellation or change of date is made 7 days in advance.
Group bookings of 8 or more will require a contract and a cancellation policy will be as stated as per the contract’s terms and conditions.
Promotional Packages must be paid for in full at the time of booking. This is non-refundable and non-transferable.
Please note if you are booking within 24 hours of arrival – payment will be required in full by chip and pin at Spa Reception.
For health and safety reasons we may decide to restrict the use of our outdoor facilities due to adverse weather. These along with mechanical or electrical breakdowns are usually beyond our control although we will always try to reconvene services as soon as possible. No refunds will be given in such instances.
All lost property found on the premises should be handed in at Spa Reception. Items will be stored for four months. If they are not collected within this time they will be donated to local charities. Liquids, under garments and hair brushes are kept for 24 hours only. Please be advised all valuables are left at their owner’s risk and The Spa at Carden will not be held responsible for any losses or damage.
@cardenpark
🌸 𝓦𝓘𝓝 an incredible spa escape for 2 🌸Mother`s Day is next weekend and to celebrate, we`re in the giving mood. This is your chance to treat the mother figure in your life to a perfectly relaxing 𝗦𝗽𝗮 𝗚𝗮𝗿𝗱𝗲𝗻 𝗥𝗲𝘁𝗿𝗲𝗮𝘁 𝗳𝗼𝗿 2The prize:🌿 Morning or afternoon in the spa garden and thermal suite🌿 Evening meal in either Redmond`s Brasserie or The Vines🌿 Luxurious overnight stay🌿 Breakfast the following morningTo enter:✨ Like this post✨ Follow @cardenpark✨ Tag who you`d bring✨ Share to your stories (if you have a private profile just DM us a screenshot)For a bonus entry, head to our Facebook pageCompetition closes at 11:59pm on Sunday 8th March 2026 and the winner will be announced on Monday 9th March. Good luck! 🍀𝗪𝗲 𝘄𝗶𝗹𝗹 𝗡𝗘𝗩𝗘𝗥 𝗮𝗻𝗻𝗼𝘂𝗻𝗰𝗲 𝘁𝗵𝗲 𝘄𝗶𝗻𝗻𝗲𝗿 𝗯𝗲𝗳𝗼𝗿𝗲 𝘁𝗵𝗲 𝗰𝗼𝗺𝗽𝗲𝘁𝗶𝘁𝗶𝗼𝗻 𝗰𝗹𝗼𝘀𝗲 𝗱𝗮𝘁𝗲 - 𝗽𝗹𝗲𝗮𝘀𝗲 𝗯𝗲 𝗮𝘄𝗮𝗿𝗲 𝗼𝗳 𝘀𝗰𝗮𝗺𝗺𝗲𝗿𝘀 𝘄𝗶𝘁𝗵 𝗳𝗮𝗸𝗲 𝗮𝗰𝗰𝗼𝘂𝗻𝘁𝘀. 𝗪𝗲 𝘄𝗶𝗹𝗹 𝗼𝗻𝗹𝘆 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝘁𝗵𝗲 𝘄𝗶𝗻𝗻𝗲𝗿 𝗳𝗿𝗼𝗺 𝘁𝗵𝗶𝘀 𝗮𝗰𝗰𝗼𝘂𝗻𝘁, @𝗰𝗮𝗿𝗱𝗲𝗻𝗽𝗮𝗿𝗸 𝘄𝗶𝘁𝗵 𝘁𝗵𝗲 𝗯𝗹𝘂𝗲 𝘁𝗶𝗰𝗸T&CsWinner will be chosen at random and contacted directly by @cardenpark on Monday 9th March 2026Open to UK residents and over 18s onlyPrize is a Garden Retreat Voucher for 2 and is valid for 12 months from the date of issuePrize is subject to availability Prize does not include transport to and from Carden ParkNon-transferable and no cash alternative will be givenFor full terms and conditions please visit the link in our bioCompetition is in no way endorsed by Instagram, Facebook or Meta
Children stay for 𝗙𝗥𝗘𝗘 this Easter 🐣 Take a glimpse at what your next family holiday could look like:🐰 Luxurious overnight accommodation🐰 Family-friendly dining🐰 On-site activities🐰 Use of the Leisure Club, including the leisure pool🐰 Cinema room🐰 Outdoor play area🐰 10% discount voucher for Cheshire Oaks Designer Outlet🐰 Exciting local attractions. Create lasting memories this Easter and book your stay at the link in our bio ✨ Family holiday // School holidays // Family friendly luxury hotel in Cheshire // Easter break // Carden Park Hotel // Where to stay in Chester
Oh, what a night 🍴🥂🧑🍳Last week`s Supper Club in The Vines was a truly spectacular evening. It was an honour to welcome Guy de Rivoire from Champagne Bollinger, who shared his in-depth knowledge of their incredible wines and how each glass was perfectly paired with the menu. Our wonderful chefs treated our guests to a journey of flavour, showcasing their exceptional cooking techniques. If you missed out on this delicious evening, our next Supper Club takes place on Friday 27th March. Expect another beautiful menu from our Executive Head Chef, Harri Williams, and Head Chef, Cyril Gabriel. Enhance your experience with an optional wine flight created by our Vines team. Tables are limited so book your place now to save disappointment, the link is in our bio 👆🍽️ The Vines at Carden Park Hotel // Fine dining in Cheshire // 3 AA Rosette restaurants // Where to eat in Chester // Gourmet food // Dining event @champagne_bollinger
Things we love to see, you at Carden Park 🫶📸 @fit2burn_fitness4wellness📸@gemmacampbellmakeup📸 @rajabsousou📸 @lehome2026📸@savyclifton📸@thehughes_home📸 @josephhtimlinn
Girls just want to have fun...and a spa day 🪩🫧🤍 ✨Women`s only spa day // Spas in Chester // Best spa in the UK // Halal friendly spa hotel // Hijab friendly spa // Girls trip // Outdoor pool // Hot tub // Saunas // Steam room // Indoor pool
Find a little magic just for the mother figure in your life 🪄From sumptuous dining to sparkling spa experiences, we have everything Mum could need right here 💐Mother`s Day // Spa day in Cheshire // Sunday lunch // Family time // Afternoon tea // Fine dining // Spa treatment // Spa break // The Spa at Carden Park Hotel
Say hello to our 𝗻𝗲𝘄 𝗹𝗶𝗺𝗶𝘁𝗲𝗱 𝗲𝗱𝗶𝘁𝗶𝗼𝗻 𝗦𝗽𝗿𝗶𝗻𝗴 𝗘𝗻𝗰𝗵𝗮𝗻𝘁𝗺𝗲𝗻𝘁 𝗦𝗽𝗮 𝗥𝗲𝘁𝗿𝗲𝗮𝘁 🌿Welcome the new season in the spa garden as it blooms to life and enjoy an escape away this spring. What`s included:💚 A morning in the spa garden and thermal suite💚 50 minute Rainforest Ritual treatment💚 Sarti Spritz or non alcoholic alternative💚 Overnight stay💚 Evening meal in Redmond`s Brasserie or The Vines💚 Breakfast the following morningBook your Spring Enchantment retreat at the link in our bio🌿 Spring spa day // Spa break // Luxury spa hotel // Spa breaks in Cheshire // The Spa at Carden Park Hotel
Bringing you the perfect newlywed celebration 💒Imagine beginning your marital journey in our iconic spa. For a limited time only, couples who confirm their wedding with us before the end of this year will receive a complimentary full day spa garden experience for two. Available for couples who book either our Classic or Signature wedding packages.Learn more at the link in our bio ⬆️Don`t forget to save the date and join us for our next wedding open day 🗓️ Friday 27th February ⏰ 3pm to 8pm 💍Carden Park Weddings // Countryside wedding // Hotel wedding // Bride and groom // Honeymoon // Mini-moon
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