I'd like to book...
Frequently Asked Questions
When do you plan to visit us?
Please read and understand the below information before your visit to The Spa at Carden.
If you are having an individual treatment, we recommend that you arrive at The Spa at Carden reception at least 30 minutes prior to your scheduled appointment to allow sufficient time to check-in, change into your robe, complete your individual consultation and allow our team to familiarise yourself with the spa. A late arrival may mean that the scheduled time is reduced or unable to be honoured. The cancellation policy will still apply.
Please note, The Spa at Carden is accessible to over 18s only.
Appropriate swimwear is obligatory within the wet area. Upon arrival we will provide you with a wristband for your own personal locker; within which you will find a robe, towel and a pair of flip-flops. Robes remain the property of the spa but the flip flops are yours to take away with you. Guests are not permitted to bring their own food or drink into the spa. We recommend removing all jewelry when you begin your spa day, we do not take responsibility for losses or damages to personal property.
The wearing of robes is limited to the spa and spa gardens. Robes are fitted with a discreet security tag to prevent them being taken into the hotel.
Our ethos is around nature and well-being; to preserve the tranquillity of The Spa at Carden we request that all guests use silent mode on mobile phones and refrain from taking calls. Filming and photography is not permitted in the changing areas. Smoking and the use of electronic smoking devices are not permitted within any of the indoor or outdoor spa areas. It’s nice to catch up with friends but we do ask that when you are enjoying the relaxation rooms and treatment corridor that you keep your voice to a whisper.
Some of the treatments that we offer are not suitable for guests with certain medical ailments and conditions. Therefore we ask that you draw our attention to this prior to your arrival in the spa. We do offer specially designed treatments for guests living with or recovering from cancer and other serious conditions. Please allow the team to guide you in selecting which treatments are most suitable for you.
Alcohol may be purchased and consumed around the spa. Please be aware that we operate a challenge 25 policy and should you be lucky enough to look younger please remember to bring proof of age to the spa when you visit. Only alcohol purchased within the spa facility may be consumed in the spa facility. We request that you show full consideration towards risks as well as your fellow guests and staff and refrain from excessive, noisy or disruptive behaviour. We reserve the right to refuse you alcohol and / access to facilities. Guests purchasing additional food and beverage will be asked for payment at the time of ordering. Dinner on residential packages is to be taken in Redmond’s or The Vines; full details of your dinner allocation can be found in your confirmation.
We are more than happy to plan and cater for dietary requirements as long as you give us adequate notice and in advance of your arrival.
Please be aware that when you book an individual treatment it allows you access to the relaxation rooms before and after your treatment but does not allow you access to the Spa Garden and Thermal Experiences. Your treatment time as advertised includes consultation and after care as a complimentary service.
Day Packages must be paid for in full at the time of booking. This is non-refundable unless a cancellation or change of date is made 7 days in advance.
Each Spa Experience comes with a 7 day cancellation policy, however for as little as £20.00 per person the Flexible Booking Plan gives you the ability to defer your visit to an alternative date up to 48 hours prior to arrival. You can do this once and the amendment must be made with our reservations team. When selecting an alternative date the package price may change due to seasonality. The Flexible Booking Plan must be selected at the time of booking and is non-refundable.
Individual Treatments must be paid for in full at the time of booking. This is non-refundable unless a cancellation or change of date is made 7 days in advance.
Group bookings of 8 or more will require a contract and a cancellation policy will be as stated as per the contract’s terms and conditions.
Promotional Packages must be paid for in full at the time of booking. This is non-refundable and non-transferable.
For health and safety reasons we may decide to restrict the use of our outdoor facilities due to adverse weather. These along with mechanical or electrical breakdowns are usually beyond our control although we will always try to reconvene services as soon as possible. No refunds will be given in such instances.
All lost property found on the premises should be handed in at Spa Reception. Items will be stored for four months. If they are not collected within this time they will be donated to local charities. Liquids, under garments and hair brushes are kept for 24 hours only. Please be advised all valuables are left at their owner’s risk and The Spa at Carden will not be held responsible for any losses or damage.
@cardenpark
Summer holiday mode 😎Family, fun & making memories 💚✨Luxury hotel // Where to travel in the UK // Golf course // Where to eat // Restaurant // Spa hotel // Carden Park Hotel // Cheshire hotel // Outdoor activities // Family holiday // Couples break away // Girls trip // Summer holidays
The best place to enjoy the last of the summer sun 😎Which spa experience will you be choosing?🫧 Morning🌞 Afternoon🌙 TwilightThe Spa at Carden Park Hotel // Spa days // Spa breaks in Cheshire // Summer activities // Girls day out // Romantic date ideas // Outdoor pool // Hot tub // Sauna
Take a glimpse behind the scenes with our chefs 👀🧑🍳From fine dining flair to standout banqueting feasts, our kitchen brigade cook with passion for every single dish 🔥 Chefs // Behind the scenes // Hospitality // Fine dining restaurant // Where to eat // Carden Park Hotel in Cheshire // Birthday celebrations // Anniversary celebrations // Banqueting events
Get more from your 2027 group golf break with our early bird booking incentive ⛳️Book your group golf experience with us before 31st October 2026 and you can enjoy exceptional rewards 🙌 For groups of 12+ people, the organiser will receive a complimentary voucher for an overnight stay with breakfast for 2. That`s not all! You will also receive: 🏌One free place for every 12 golfers🏌️ 10% discount on drinks across the resort during your staySend this post to the group chat and start planning your next golf breakGolf courses in Cheshire // Chester golf resort // Golf breaks // Golf season 2027 // Golfer
Our game-changing football pitch is one step closer to completion ⚽️🪡Over 7 days, Limonta Sport have been working day and night stitching our new football pitch. Yes, you read that right. Their VERDEMIX hybrid grass technology involves stitching synthetic fibres into the playing surface…and it has been so satisfying to watch 🤩The hybrid grass surface enhances durability, stability and player safety, while significantly increasing playing capacity compared with traditional natural turf. Now the pitch has been fully stitched, and the grass is growing strong with it, we’re looking forward to seeing teams testing it out in SeptemberPlease note that both of our football pitches are for professional sports teams onlySports training // Football training // Luxury hotel in Cheshire // Sports training near Wrexham // Carden Park Hotel
On Wednesday 12th August, witness the solar eclipse from the most iconic spa in the UK 🌝With so many spaces offering panoramic views, we can’t think of anywhere better to experience this rare cosmic event than from the spa🌞 6:13pm - Moon makes first contact with the sun🌞 7:10pm - Maximum eclipse🌞 8:04pm - Eclipse ends as the sun sets🌙 6pm - 9:30pm - Twilight spa experienceBook your Twilight Spa Experience for the best views of the eclipse at the link in our bio Solar eclipse // Sunset vibes // Twilight // Horizon view // Spa // Cheshire Spa // The Spa at Carden Park Hotel // Cosmic event // UK Travel // Golden hour //
The break away that has it all 😎Luxury hotel // Where to travel in the UK // Golf course // Where to eat // Restaurant // Spa hotel // Carden Park Hotel // Cheshire hotel // Outdoor activities // Family holiday // Couples break away // Girls trip // Summer holidays
July, you were a dream ✨📸 @amy.tee_ 📸 @northwest_familydays 📸 @taramays25📸 @melly_reviews 📸 @tabbybellhome📸 @taramays25📸 @ry_golfing📸 @_leahjadeee📸 @golf_with_sjMonthly guest highlights // Carden Park // Spa breaks Cheshire // Golf resort UK // Country hotel retreat // Family breaks
and receive the latest news, events and much more.
Thank You
"*" indicates required fields
Before we add you to our newsletter, please tell us a little more about what news you’d like to hear from us.
If you don’t make a selection, you will automatically be added to all communications