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Frequently Asked Questions
When do you plan to visit us?
Please read and understand the below information before your visit to The Spa at Carden.
If you are having an individual treatment, we recommend that you arrive at The Spa at Carden reception at least 30 minutes prior to your scheduled appointment to allow sufficient time to check-in, change into your robe, complete your individual consultation and allow our team to familiarise yourself with the spa. A late arrival may mean that the scheduled time is reduced or unable to be honoured. The cancellation policy will still apply.
Please note, The Spa at Carden is accessible to over 18s only.
Appropriate swimwear is obligatory within the wet area. Upon arrival we will provide you with a wristband for your own personal locker; within which you will find a robe, towel and a pair of flip-flops. Robes remain the property of the spa but the flip flops are yours to take away with you. Guests are not permitted to bring their own food or drink into the spa. We recommend removing all jewelry when you begin your spa day, we do not take responsibility for losses or damages to personal property.
The wearing of robes is limited to the spa and spa gardens. Robes are fitted with a discreet security tag to prevent them being taken into the hotel.
Our ethos is around nature and well-being; to preserve the tranquillity of The Spa at Carden we request that all guests use silent mode on mobile phones and refrain from taking calls. Filming and photography is not permitted in the changing areas. Smoking and the use of electronic smoking devices are not permitted within any of the indoor or outdoor spa areas. It’s nice to catch up with friends but we do ask that when you are enjoying the relaxation rooms and treatment corridor that you keep your voice to a whisper.
Some of the treatments that we offer are not suitable for guests with certain medical ailments and conditions. Therefore we ask that you draw our attention to this prior to your arrival in the spa. We do offer specially designed treatments for guests living with or recovering from cancer and other serious conditions. Please allow the team to guide you in selecting which treatments are most suitable for you.
Alcohol may be purchased and consumed around the spa. Please be aware that we operate a challenge 25 policy and should you be lucky enough to look younger please remember to bring proof of age to the spa when you visit. Only alcohol purchased within the spa facility may be consumed in the spa facility. We request that you show full consideration towards risks as well as your fellow guests and staff and refrain from excessive, noisy or disruptive behaviour. We reserve the right to refuse you alcohol and / access to facilities. Guests purchasing additional food and beverage will be asked for payment at the time of ordering. Dinner on residential packages is to be taken in Redmond’s or The Vines; full details of your dinner allocation can be found in your confirmation.
We are more than happy to plan and cater for dietary requirements as long as you give us adequate notice and in advance of your arrival.
Please be aware that when you book an individual treatment it allows you access to the relaxation rooms before and after your treatment but does not allow you access to the Spa Garden and Thermal Experiences. Your treatment time as advertised includes consultation and after care as a complimentary service.
Day Packages must be paid for in full at the time of booking. This is non-refundable unless a cancellation or change of date is made 7 days in advance.
Each Spa Experience comes with a 7 day cancellation policy, however for as little as £20.00 per person the Flexible Booking Plan gives you the ability to defer your visit to an alternative date up to 48 hours prior to arrival. You can do this once and the amendment must be made with our reservations team. When selecting an alternative date the package price may change due to seasonality. The Flexible Booking Plan must be selected at the time of booking and is non-refundable.
Individual Treatments must be paid for in full at the time of booking. This is non-refundable unless a cancellation or change of date is made 7 days in advance.
Group bookings of 8 or more will require a contract and a cancellation policy will be as stated as per the contract’s terms and conditions.
Promotional Packages must be paid for in full at the time of booking. This is non-refundable and non-transferable.
Please note if you are booking within 24 hours of arrival – payment will be required in full by chip and pin at Spa Reception.
For health and safety reasons we may decide to restrict the use of our outdoor facilities due to adverse weather. These along with mechanical or electrical breakdowns are usually beyond our control although we will always try to reconvene services as soon as possible. No refunds will be given in such instances.
All lost property found on the premises should be handed in at Spa Reception. Items will be stored for four months. If they are not collected within this time they will be donated to local charities. Liquids, under garments and hair brushes are kept for 24 hours only. Please be advised all valuables are left at their owner’s risk and The Spa at Carden will not be held responsible for any losses or damage.
@cardenpark
Don`t let the colder weather keep you away from the course this winter 🏌️We have 2 exciting incentives to get you back on our Championship Cheshire course⛳️ Winter Golf and Buggy - enjoy 18 holes with your golf partner with our 2 ball and buggy offer⛳️ Warm Warmer - warm yourself up before or after a round with a bacon roll in The ClubhouseLearn more at the link in our bio🍂 𝘞𝘪𝘯𝘵𝘦𝘳 𝘎𝘰𝘭𝘧 𝘢𝘯𝘥 𝘉𝘶𝘨𝘨𝘺 𝘢𝘯𝘥 𝘞𝘪𝘯𝘵𝘦𝘳 𝘞𝘢𝘳𝘮𝘦𝘳 𝘱𝘢𝘤𝘬𝘢𝘨𝘦𝘴 𝘢𝘳𝘦 𝘢𝘷𝘢𝘪𝘭𝘢𝘣𝘭𝘦 𝘧𝘳𝘰𝘮 𝘵𝘩𝘦 1𝘴𝘵 𝘕𝘰𝘷𝘦𝘮𝘣𝘦𝘳 2025 𝘶𝘯𝘵𝘪𝘭 𝘵𝘩𝘦 31𝘴𝘵 𝘔𝘢𝘳𝘤𝘩 2026🏌️@the_lady_golfer Golf course // Golf hotel // Golf course near Chester // Golf in the North West
Tag your besties, it`s time to plan your girls spa day 💃✨ Women`s only spa day // Hijab friendly spa // Halal friendly spa hotel // The Spa at Carden Park Hotel // Girls day out // Cheshire day out // Spa near Chester
𝐂𝐡𝐢𝐥𝐝𝐫𝐞𝐧 𝐬𝐭𝐚𝐲 𝐟𝐨𝐫 𝐅𝐑𝐄𝐄 🎊 This October half term, the whole family can enjoy the VIP experience where children stay at no extra cost. From exciting activities here at Carden Park to adventures at our local attractions, there`s something for everyone to enjoy 🍂🤸 Family holidays // Autumn break // October half term // Outdoor activities // Cheshire // Chester // Things to do // Where to stay
If you`re wondering whether you really need to book another spa day, the answer is always 🙂↕️🙂↕️🙂↕️Due to popular demand, we have extended our Autumn Glow Spa Day to include the afternoon as well as the morning experience:🫧 A morning or afternoon in the spa garden and thermal suite🫧 50 minute Cleansing Back and Leg Ritual Treatment🫧 Healthy brunch or lunch overlooking the spa garden🫧 Choice of an autumnal basket cocktail or a pumpkin spiced latteWhen a day just isn`t enough, extend your stay with the Autumn Glow Spa Retreat. Not only will you enjoy a perfectly relaxing day in the spa, you can indulge with an evening meal in either Redmond`s Brasserie or The Vines plus luxury accommodation and breakfast the following morning.🍁 Autumn spa days // October half term // Self-care spa day // Cosy season // Girls day // Romantic date ideas // The Spa at Carden Park Hotel // Cheshire spas // Spa hotel // Spas near Chester
Introducing our new Christmas Shopping Break just for you 🫵🛍️🎄Imagine checking into your luxurious room and enjoying a warming mulled wine or hot chocolate before"sleighing" the festive shopping at Cheshire Oaks Designer Outlet. After finding the perfect gifts for your loved ones, return to the hotel and indulge in an evening meal at Redmond`s Brasserie or The Vines. The following morning you can feast on a hearty breakfast and spend time relaxing in the leisure pool or make the most of the Leisure Club fitness suite.*𝘊𝘩𝘳𝘪𝘴𝘵𝘮𝘢𝘴 𝘚𝘩𝘰𝘱𝘱𝘪𝘯𝘨 𝘉𝘳𝘦𝘢𝘬 𝘢𝘷𝘢𝘪𝘭𝘢𝘣𝘭𝘦 𝘧𝘰𝘳 𝘣𝘰𝘰𝘬𝘪𝘯𝘨𝘴 𝘧𝘳𝘰𝘮 𝘵𝘩𝘦 1𝘴𝘵 𝘕𝘰𝘷𝘦𝘮𝘣𝘦𝘳 𝘵𝘰 23𝘳𝘥 𝘋𝘦𝘤𝘦𝘮𝘣𝘦𝘳 2025🎁 Christmas shopping // Festive getaway // Winter break // Where to go in Chester // Christmas planning // Luxury hotel // Family holiday // Christmas market
A cosy day in the spa is always a good idea. Just saying...😏🧡 The Spa at Carden Park Hotel // Hot tub // Autumn spa day // Sunset views // Spa near Chester // Sauna // Heated pool // Spa garden // UK travel // Luxury spa hotel
The tastes of autumn have come to The Vines 🍂🍴Celebrating the flavours of the season, our chefs have created dishes using locally sourced produce and hand-harvested ingredients from the Carden Park estate. Highlights include Butter Poached Lobster, BBQ Cheshire Venison Loin, Apple Pie and Affogato. Through the hard work and dedication of our chefs and Vines restaurant team, we`re proud to share that we have retained our 3 AA Rosettes.🧑🍳 Fine dining restaurant // Where to eat // Cheshire restaurant // Gourmet Dining // Romantic date night
Snapshots of September 📸 📷 @xlucyburkexx📷 @s.h.events📷 @ellalouiseberry📷 @Chloe_1xx
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