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Frequently Asked Questions
When do you plan to visit us?
Please read and understand the below information before your visit to The Spa at Carden.
If you are having an individual treatment, we recommend that you arrive at The Spa at Carden reception at least 30 minutes prior to your scheduled appointment to allow sufficient time to check-in, change into your robe, complete your individual consultation and allow our team to familiarise yourself with the spa. A late arrival may mean that the scheduled time is reduced or unable to be honoured. The cancellation policy will still apply.
Please note, The Spa at Carden is accessible to over 18s only.
Appropriate swimwear is obligatory within the wet area. Upon arrival we will provide you with a wristband for your own personal locker; within which you will find a robe, towel and a pair of flip-flops. Robes remain the property of the spa but the flip flops are yours to take away with you. Guests are not permitted to bring their own food or drink into the spa. We recommend removing all jewellery when you begin your spa day, we do not take responsibility for losses or damages to personal property.
The wearing of robes is limited to the spa and spa gardens. Robes are fitted with a discreet security tag to prevent them being taken into the hotel.
Our ethos is around nature and well-being; to preserve the tranquillity of The Spa at Carden we request that all guests use silent mode on mobile phones and refrain from taking calls. Filming and photography is not permitted in the changing areas. Smoking and the use of electronic smoking devices are not permitted within any of the indoor or outdoor spa areas. It’s nice to catch up with friends but we do ask that when you are enjoying the relaxation rooms and treatment corridor that you keep your voice to a whisper.
Some of the treatments that we offer are not suitable for guests with certain medical ailments and conditions. Therefore we ask that you draw our attention to this prior to your arrival in the spa. We do offer specially designed treatments for guests living with or recovering from cancer and other serious conditions. Please allow the team to guide you in selecting which treatments are most suitable for you.
Alcohol may be purchased and consumed around the spa. Please be aware that we operate a challenge 25 policy and should you be lucky enough to look younger please remember to bring proof of age to the spa when you visit. Only alcohol purchased within the spa facility may be consumed in the spa facility. We request that you show full consideration towards risks as well as your fellow guests and staff and refrain from excessive, noisy or disruptive behaviour. We reserve the right to refuse you alcohol and / access to facilities. Guests purchasing additional food and beverage will be asked for payment at the time of ordering. Dinner on residential packages is to be taken in Redmond’s or The Vines; full details of your dinner allocation can be found in your confirmation.
We are more than happy to plan and cater for dietary requirements as long as you give us adequate notice and in advance of your arrival.
Please be aware that when you book an individual treatment it allows you access to the relaxation rooms before and after your treatment but does not allow you access to the Spa Garden and Thermal Experiences. Your treatment time as advertised includes consultation and after care as a complimentary service.
Day Packages must be paid for in full at the time of booking. This is non-refundable unless a cancellation or change of date is made 7 days in advance.
Each Spa Experience comes with a 7 day cancellation policy, however for as little as £20.00 per person the Flexible Booking Plan gives you the ability to defer your visit to an alternative date up to 48 hours prior to arrival. You can do this once and the amendment must be made with our reservations team. When selecting an alternative date the package price may change due to seasonality. The Flexible Booking Plan must be selected at the time of booking and is non-refundable.
Individual Treatments must be paid for in full at the time of booking. This is non-refundable unless a cancellation or change of date is made 7 days in advance.
Group bookings of 8 or more will require a contract and a cancellation policy will be as stated as per the contract’s terms and conditions.
Promotional Packages must be paid for in full at the time of booking. This is non-refundable and non-transferable.
For health and safety reasons we may decide to restrict the use of our outdoor facilities due to adverse weather. These along with mechanical or electrical breakdowns are usually beyond our control although we will always try to reconvene services as soon as possible. No refunds will be given in such instances.
All lost property found on the premises should be handed in at Spa Reception. Items will be stored for four months. If they are not collected within this time they will be donated to local charities. Liquids, under garments and hair brushes are kept for 24 hours only. Please be advised all valuables are left at their owner’s risk and The Spa at Carden will not be held responsible for any losses or damage.
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When you just need a romantic date night away before the festive season hits 💞Relax together as a couple while also finding moments of solitude in between. Unwind in the beauty of the spa or enjoy the crisp, fresh air on the golf course. Reunite afterwards for an indulgent evening in The Vines or Redmond`s Brasserie 🥂For this week only, all of our hotel breaks are 𝟏𝟎% 𝐨𝐟𝐟 on selected dates 🤯 You`ll need to hurry though, this exclusive offer ends on Sunday 8th November 2026Don`t worry though. You still have time if you`re looking to book a spa break. Save 10% on all spa breaks until 30th November 202610% 𝘰𝘧𝘧 𝘩𝘰𝘵𝘦𝘭 𝘣𝘳𝘦𝘢𝘬 𝘱𝘢𝘤𝘬𝘢𝘨𝘦𝘴 𝘰𝘯𝘭𝘺, 𝘦𝘹𝘤𝘭𝘶𝘥𝘦𝘴 𝘨𝘰𝘭𝘧 𝘱𝘢𝘤𝘬𝘢𝘨𝘦𝘴Romantic break away // Luxury hotel in Cheshire // Hotels near Manchester // Where to travel in the UK // Winter break // Restaurants // Fine dining restaurant // The Spa at Carden Park Hotel
You deserve a little getaway… 🥂✨Did you know, for this week only, you can enjoy 10% off hotel breaks on selected dates?Whether it`s a family stay, wine and dine escape or a multi-night mini break, now is the perfect time to book!Tap the link in our bio to learn more ⬆️ Carden Park // Hotel Breaks // Luxury Getaway // Carden Escapes // Luxury Dining // Cheshire Hotel // Multiple Nights // Dine Breaks
October guest moments 🫶🏼🍂@tashaghouri@jadecorran@danwrobinson@yoga_with_jules17@emmamay_13@joismydentist@samminshull_ifbbprofireballgolfsociety@Elliejane0@nacphotographic1Monthly guest highlights // Carden Park // Spa breaks Cheshire // Golf resort UK // Country hotel retreat // Family breaks
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⛳ Get More From Your 2027 Group Golf Break!Book before this Saturday (31st October), and for groups of 12+, the organiser enjoys a complimentary overnight stay with breakfast for two! 🏌️♂️Link in bio ⬆️Golf group // Golf break // Cheshire golf course // Carden Park golf // Best golf courses in the UK
It may be spooky season, but we`re in the festive spirit 🎄𝗡𝗲𝘄 𝗳𝗼𝗿 𝘁𝗵𝗶𝘀 𝘆𝗲𝗮𝗿, the Ultimate Party Night is the place to be to celebrate the festive season. For one night only, our DJ, saxophonist and bongos will bring the energy and create an unforgettable atmosphere ✨ Saturday 19th December✨ 18:30 arrival✨ £75 per personIncluded in your evening:🎄 Welcome glass of sparkling wine🎄3 course festive meal🎄Coffee and mince pies 🎄DJ, saxophonist and bongosBook your place at the link in our bio 👆Christmas party night out // Festive party // Christmas in Cheshire // Christmas food // Live music // Live entertainment // Christmas at Carden Park Hotel
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The season for indulgence is nearly here 🎄🧁We`re counting down the days until we can enjoy festive treats like theseFestive Afternoon Tea in Goldie`s Lounge is available on select days from 26th November to 30th December. On Sunday 13th and 20th December, our resident pianist will be playing Christmas favourites as guests satisfy their sweet toothBook your table at the link in our bioChristmas food // Christmas activities // Festive Afternoon Tea in Cheshire // Chester hotel // Carden Park Hotel // Where to eat
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