I'd like to book...
Frequently Asked Questions
When do you plan to visit us?
Please read and understand the below information before your visit to The Spa at Carden.
If you are having an individual treatment, we recommend that you arrive at The Spa at Carden reception at least 30 minutes prior to your scheduled appointment to allow sufficient time to check-in, change into your robe, complete your individual consultation and allow our team to familiarise yourself with the spa. A late arrival may mean that the scheduled time is reduced or unable to be honoured. The cancellation policy will still apply.
Please note, The Spa at Carden is accessible to over 18s only.
Appropriate swimwear is obligatory within the wet area. Upon arrival we will provide you with a wristband for your own personal locker; within which you will find a robe, towel and a pair of flip-flops. Robes remain the property of the spa but the flip flops are yours to take away with you. Guests are not permitted to bring their own food or drink into the spa. We recommend removing all jewelry when you begin your spa day, we do not take responsibility for losses or damages to personal property.
The wearing of robes is limited to the spa and spa gardens. Robes are fitted with a discreet security tag to prevent them being taken into the hotel.
Our ethos is around nature and well-being; to preserve the tranquillity of The Spa at Carden we request that all guests use silent mode on mobile phones and refrain from taking calls. Filming and photography is not permitted in the changing areas. Smoking and the use of electronic smoking devices are not permitted within any of the indoor or outdoor spa areas. It’s nice to catch up with friends but we do ask that when you are enjoying the relaxation rooms and treatment corridor that you keep your voice to a whisper.
Some of the treatments that we offer are not suitable for guests with certain medical ailments and conditions. Therefore we ask that you draw our attention to this prior to your arrival in the spa. We do offer specially designed treatments for guests living with or recovering from cancer and other serious conditions. Please allow the team to guide you in selecting which treatments are most suitable for you.
Alcohol may be purchased and consumed around the spa. Please be aware that we operate a challenge 25 policy and should you be lucky enough to look younger please remember to bring proof of age to the spa when you visit. Only alcohol purchased within the spa facility may be consumed in the spa facility. We request that you show full consideration towards risks as well as your fellow guests and staff and refrain from excessive, noisy or disruptive behaviour. We reserve the right to refuse you alcohol and / access to facilities. Guests purchasing additional food and beverage will be asked for payment at the time of ordering. Dinner on residential packages is to be taken in Redmond’s or The Vines; full details of your dinner allocation can be found in your confirmation.
We are more than happy to plan and cater for dietary requirements as long as you give us adequate notice and in advance of your arrival.
Please be aware that when you book an individual treatment it allows you access to the relaxation rooms before and after your treatment but does not allow you access to the Spa Garden and Thermal Experiences. Your treatment time as advertised includes consultation and after care as a complimentary service.
Day Packages must be paid for in full at the time of booking. This is non-refundable unless a cancellation or change of date is made 7 days in advance.
Each Spa Experience comes with a 7 day cancellation policy, however for as little as £20.00 per person the Flexible Booking Plan gives you the ability to defer your visit to an alternative date up to 48 hours prior to arrival. You can do this once and the amendment must be made with our reservations team. When selecting an alternative date the package price may change due to seasonality. The Flexible Booking Plan must be selected at the time of booking and is non-refundable.
Individual Treatments must be paid for in full at the time of booking. This is non-refundable unless a cancellation or change of date is made 7 days in advance.
Group bookings of 8 or more will require a contract and a cancellation policy will be as stated as per the contract’s terms and conditions.
Promotional Packages must be paid for in full at the time of booking. This is non-refundable and non-transferable.
Please note if you are booking within 24 hours of arrival – payment will be required in full by chip and pin at Spa Reception.
For health and safety reasons we may decide to restrict the use of our outdoor facilities due to adverse weather. These along with mechanical or electrical breakdowns are usually beyond our control although we will always try to reconvene services as soon as possible. No refunds will be given in such instances.
All lost property found on the premises should be handed in at Spa Reception. Items will be stored for four months. If they are not collected within this time they will be donated to local charities. Liquids, under garments and hair brushes are kept for 24 hours only. Please be advised all valuables are left at their owner’s risk and The Spa at Carden will not be held responsible for any losses or damage.
@cardenpark
Our limited edition Sparkling Summer Spa Experiences have arrived ☀️Whether you`re having a "stay at home summer" or need a mini-break to cure your holiday blues, our limited edition retreat is sure to hit the spot! Your Sparkling Summer Spa Retreat includes:✨ Morning garden spa experience from 9:30am to 1:30pm✨ 50 minute Summer Skin Booster Treatment✨ Summer Spritz or non alcoholic alternative✨ Evening dinner allowance for either Redmond`s Brasserie or The Vines✨ Overnight luxury accommodation✨ Full English and Continental breakfast the following morning✨ Access to the Leisure ClubSparkling Summer Spa Retreat is available until 31st August 2026. Also available as a day only experience without accommodation Spa Break // The Spa at Carden Park Hotel // Spa in Cheshire // Luxury spa hotel
May memories, guest cam edition 📸 ✨alesiaviolin@emilyrosegolf@klaudiaa_1996@sydneymaywatson@francescadoherty@yasminiranix@kateeridley@mrsellenfarrow_xoMonthly guest highlights // Carden Park // Spa breaks Cheshire // Golf resort UK // Country hotel retreat
Little travellers, BIG adventures 👧👦The sunshine this week has got us in the summer mood. Don`t forget that right now you can save 10% off selected stays. You`ll need to hurry though, you only have until 31st May (this Sunday!) to book your summer breakSummer Holidays // UK Staycation // Summer Fun // Outdoor Activities // Family Holidays
🔔 𝐄𝐍𝐃𝐈𝐍𝐆 𝐒𝐎𝐎𝐍 - 𝐒𝐮𝐦𝐦𝐞𝐫 𝐒𝐩𝐞𝐜𝐢𝐚𝐥 𝐎𝐟𝐟𝐞𝐫𝐬 🔔This is your last chance to SAVE 10% on selected stays this summer. Save on:🛎️ Twilight Spa Retreats🛎️ Bed & Breakfast Stays🛎️ Dinner, Bed & Breakfast Breaks🛎️ Wine & Dine Stays🛎️ Carden Sparkling Escape🛎️ 2 and 3 Night GetawaysPlus, for 3 night breaks, you can also pay a lower deposit of just £100 per room, per nightHurry though, these exclusive offers are only available to book until 31st May 2026. Book your stay at the link in our bio The Spa at Carden Park Hotel // Where to stay in Chester // Luxury spa in Cheshire // Twilight spa night // Couple break away // Family holiday // Summer holidays // Golf course // Summer outdoor activities // High ropes // Zip line
Level up your fitness, ready for summer 💪☀️Not many people know that as a Leisure Member, you also receive incredible benefits that go beyond the gym:🏃 Full use of the gym facilities and pool🏃 Access to over 30 fitness classes🏃 Use of the tennis courts🏃 Exclusive prices on spa garden experiences and treatments🏃 Preferential room rates🏃 20% discount on food and drink across the estateGet summer ready and join today at the link in our bio Gym // Cheshire Gym // Spa // Fitness // Pool
Summer has entered the chat 🕶️🌞The sun is shining and the hotel is vibing. Whether you`re teeing off, sunbathing in the spa or dining alfresco, we`ve got everything you need 😉Psst! Don`t forget, you can save 10% on selected stays if you book by the 31st May 2026. Check out the link in our bio The Spa at Carden Park Hotel // Golf days // Pay and play golf // Bank holiday weekend // Outdoor activities // Zip line // High ropes course // Family holidays // School holidays // Spa day in Cheshire // Luxury hotel in Chester
Tag someone who just can`t sit still 🤸 Outdoor adventures // Outdoor activities in Cheshire // Family time // Family holiday // School half term // Summer activities // High ropes course // Zip line // Segways // Archery
Nothing beats a day at The Spa at Carden 😎With sunshine and warmer days on the horizon, we`re manifesting relaxing spa days and soaking up some much needed vitamin D Spa day in Cheshire // Chester spa // The Spa at Carden Park Hotel // Hot tub // Outdoor pool // Summer // UK travel // Spa breaks in the UK
and receive the latest news, events and much more.
Thank You
"*" indicates required fields
Before we add you to our newsletter, please tell us a little more about what news you’d like to hear from us.
If you don’t make a selection, you will automatically be added to all communications