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Frequently Asked Questions
When do you plan to visit us?
Please read and understand the below information before your visit to The Spa at Carden.
If you are having an individual treatment, we recommend that you arrive at The Spa at Carden reception at least 30 minutes prior to your scheduled appointment to allow sufficient time to check-in, change into your robe, complete your individual consultation and allow our team to familiarise yourself with the spa. A late arrival may mean that the scheduled time is reduced or unable to be honoured. The cancellation policy will still apply.
Please note, The Spa at Carden is accessible to over 18s only.
Appropriate swimwear is obligatory within the wet area. Upon arrival we will provide you with a wristband for your own personal locker; within which you will find a robe, towel and a pair of flip-flops. Robes remain the property of the spa but the flip flops are yours to take away with you. Guests are not permitted to bring their own food or drink into the spa. We recommend removing all jewelry when you begin your spa day, we do not take responsibility for losses or damages to personal property.
The wearing of robes is limited to the spa and spa gardens. Robes are fitted with a discreet security tag to prevent them being taken into the hotel.
Our ethos is around nature and well-being; to preserve the tranquillity of The Spa at Carden we request that all guests use silent mode on mobile phones and refrain from taking calls. Filming and photography is not permitted in the changing areas. Smoking and the use of electronic smoking devices are not permitted within any of the indoor or outdoor spa areas. It’s nice to catch up with friends but we do ask that when you are enjoying the relaxation rooms and treatment corridor that you keep your voice to a whisper.
Some of the treatments that we offer are not suitable for guests with certain medical ailments and conditions. Therefore we ask that you draw our attention to this prior to your arrival in the spa. We do offer specially designed treatments for guests living with or recovering from cancer and other serious conditions. Please allow the team to guide you in selecting which treatments are most suitable for you.
Alcohol may be purchased and consumed around the spa. Please be aware that we operate a challenge 25 policy and should you be lucky enough to look younger please remember to bring proof of age to the spa when you visit. Only alcohol purchased within the spa facility may be consumed in the spa facility. We request that you show full consideration towards risks as well as your fellow guests and staff and refrain from excessive, noisy or disruptive behaviour. We reserve the right to refuse you alcohol and / access to facilities. Guests purchasing additional food and beverage will be asked for payment at the time of ordering. Dinner on residential packages is to be taken in Redmond’s or The Vines; full details of your dinner allocation can be found in your confirmation.
We are more than happy to plan and cater for dietary requirements as long as you give us adequate notice and in advance of your arrival.
Please be aware that when you book an individual treatment it allows you access to the relaxation rooms before and after your treatment but does not allow you access to the Spa Garden and Thermal Experiences. Your treatment time as advertised includes consultation and after care as a complimentary service.
Day Packages must be paid for in full at the time of booking. This is non-refundable unless a cancellation or change of date is made 7 days in advance.
Each Spa Experience comes with a 7 day cancellation policy, however for as little as £20.00 per person the Flexible Booking Plan gives you the ability to defer your visit to an alternative date up to 48 hours prior to arrival. You can do this once and the amendment must be made with our reservations team. When selecting an alternative date the package price may change due to seasonality. The Flexible Booking Plan must be selected at the time of booking and is non-refundable.
Individual Treatments must be paid for in full at the time of booking. This is non-refundable unless a cancellation or change of date is made 7 days in advance.
Group bookings of 8 or more will require a contract and a cancellation policy will be as stated as per the contract’s terms and conditions.
Promotional Packages must be paid for in full at the time of booking. This is non-refundable and non-transferable.
Please note if you are booking within 24 hours of arrival – payment will be required in full by chip and pin at Spa Reception.
For health and safety reasons we may decide to restrict the use of our outdoor facilities due to adverse weather. These along with mechanical or electrical breakdowns are usually beyond our control although we will always try to reconvene services as soon as possible. No refunds will be given in such instances.
All lost property found on the premises should be handed in at Spa Reception. Items will be stored for four months. If they are not collected within this time they will be donated to local charities. Liquids, under garments and hair brushes are kept for 24 hours only. Please be advised all valuables are left at their owner’s risk and The Spa at Carden will not be held responsible for any losses or damage.
@cardenpark
An evening in The Vines can only be described as chef’s kiss 🧑🍳✨Our latest menu celebrates the very best seasonal ingredients, thoughtfully crafted into dishes that highlight fresh flavours and elegant dining 🥂Take this as your sign to book a table and experience it for yourself 🍴Carden Park Hotel // The Vines restaurant // Seasonal menu // Fine dining // Cheshire dining // Where to eat in Chester // Taster menu // Dining experience // Gourmet food
It`s official... spring is here ☀️🌼🌷Spring spa // Spa day // UK spa // Treatments // Spring equinox // Golf hotel in Cheshire // Outdoor activities // The Spa at Carden Park Hotel // Where to travel // UK holiday
Golf season is almost here ⛳️And to celebrate, we’re giving you even more reasons to plan your next golf getaway…Book before 31st March and the lead booker will be entered into our exclusive raffle to WIN:🏌️♂️ The brand-new TaylorMade Qi4D Driver with a FREE custom fitting✨ A Sunday Driver getaway voucher for 2 people💰 Total prize value of over £1,000!That`s not all. Book any new golf stay before 31st March and every member of your group will receive a £10 golf shop credit voucher (T&Cs apply).// GolfBreak // GolfOffer // GolfLife // Cheshire //CardenParkGolf //
When the girls night looks like this, you know it`s going to be epic 🪩For one night only, as you relax in the spa garden, enjoy music provided by our live DJ. We`ve combined 2 of our most popular spa events to bring you the Women`s Only Afterglow Experience Save the date:📆 29th April - with female DJ🫧 Ladies only spa day // Girls night out // Spa day in Cheshire // Halal friendly // Hijab friendly spa // Girls trip // Afterglow DJ spa // Saunas // Steam room // Indoor pool // Twilight spa // The Spa at Carden Park Hotel
Happy Mother`s Day to all the mums and mother figures 💐
Be the envy of your Instagram following 💚Celebrate the wonders of the new season with our new Spring Enchantment Spa Morning Experience:🌱 Spend a relaxing morning in the spa from 9 am to 1 pm 🌱 Unwind with a 50-minute Rainforest Ritual treatment🌱 Indulge in a healthy brunch overlooking the spa garden🌱 Enjoy a refreshing Sarti Spritz or non alcoholic alternativeExtend your stay with the Spring Enchantment Retreat. With your overnight accommodation, you`ll also be treated to a delicious evening meal and breakfast the following morning 🫧Spa days in Cheshire // Best spa in the UK // The Spa at Carden Park Hotel // Spa break // Spring activities // Adults only spa // Sauna // Steam room // Hot tub // Heated outdsoor pool // Morning routine // Spa treatment // Facial // Massage
The spa hits different at night 💫 Date night // The Spa at Carden Park Hotel // Spas in Cheshire // Girls night // Twilight spa experience //
Congratulations @emmarosesmith81 🌸 𝓦𝓘𝓝 an incredible spa escape for 2 🌸Mother`s Day is next weekend and to celebrate, we`re in the giving mood. This is your chance to treat the mother figure in your life to a perfectly relaxing 𝗦𝗽𝗮 𝗚𝗮𝗿𝗱𝗲𝗻 𝗥𝗲𝘁𝗿𝗲𝗮𝘁 𝗳𝗼𝗿 2The prize:🌿 Morning or afternoon in the spa garden and thermal suite🌿 Evening meal in either Redmond`s Brasserie or The Vines🌿 Luxurious overnight stay🌿 Breakfast the following morningTo enter:✨ Like this post✨ Follow @cardenpark✨ Tag who you`d bring✨ Share to your stories (if you have a private profile just DM us a screenshot)For a bonus entry, head to our Facebook pageCompetition closes at 11:59pm on Sunday 8th March 2026 and the winner will be announced on Monday 9th March. Good luck! 🍀𝗪𝗲 𝘄𝗶𝗹𝗹 𝗡𝗘𝗩𝗘𝗥 𝗮𝗻𝗻𝗼𝘂𝗻𝗰𝗲 𝘁𝗵𝗲 𝘄𝗶𝗻𝗻𝗲𝗿 𝗯𝗲𝗳𝗼𝗿𝗲 𝘁𝗵𝗲 𝗰𝗼𝗺𝗽𝗲𝘁𝗶𝘁𝗶𝗼𝗻 𝗰𝗹𝗼𝘀𝗲 𝗱𝗮𝘁𝗲 - 𝗽𝗹𝗲𝗮𝘀𝗲 𝗯𝗲 𝗮𝘄𝗮𝗿𝗲 𝗼𝗳 𝘀𝗰𝗮𝗺𝗺𝗲𝗿𝘀 𝘄𝗶𝘁𝗵 𝗳𝗮𝗸𝗲 𝗮𝗰𝗰𝗼𝘂𝗻𝘁𝘀. 𝗪𝗲 𝘄𝗶𝗹𝗹 𝗼𝗻𝗹𝘆 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝘁𝗵𝗲 𝘄𝗶𝗻𝗻𝗲𝗿 𝗳𝗿𝗼𝗺 𝘁𝗵𝗶𝘀 𝗮𝗰𝗰𝗼𝘂𝗻𝘁, @𝗰𝗮𝗿𝗱𝗲𝗻𝗽𝗮𝗿𝗸 𝘄𝗶𝘁𝗵 𝘁𝗵𝗲 𝗯𝗹𝘂𝗲 𝘁𝗶𝗰𝗸T&CsWinner will be chosen at random and contacted directly by @cardenpark on Monday 9th March 2026Open to UK residents and over 18s onlyPrize is a Garden Retreat Voucher for 2 and is valid for 12 months from the date of issuePrize is subject to availability Prize does not include transport to and from Carden ParkNon-transferable and no cash alternative will be givenFor full terms and conditions please visit the link in our bioCompetition is in no way endorsed by Instagram, Facebook or Meta
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