View our Seasonal Special Offers available until the 2nd December click here
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Frequently Asked Questions
When do you plan to visit us?
Please read and understand the below information before your visit to The Spa at Carden.
If you are having an individual treatment, we recommend that you arrive at The Spa at Carden reception at least 30 minutes prior to your scheduled appointment to allow sufficient time to check-in, change into your robe, complete your individual consultation and allow our team to familiarise yourself with the spa. A late arrival may mean that the scheduled time is reduced or unable to be honoured. The cancellation policy will still apply.
Please note, The Spa at Carden is accessible to over 18s only.
Appropriate swimwear is obligatory within the wet area. Upon arrival we will provide you with a wristband for your own personal locker; within which you will find a robe, towel and a pair of flip-flops. Robes remain the property of the spa but the flip flops are yours to take away with you. Guests are not permitted to bring their own food or drink into the spa. We recommend removing all jewelry when you begin your spa day, we do not take responsibility for losses or damages to personal property.
The wearing of robes is limited to the spa and spa gardens. Robes are fitted with a discreet security tag to prevent them being taken into the hotel.
Our ethos is around nature and well-being; to preserve the tranquillity of The Spa at Carden we request that all guests use silent mode on mobile phones and refrain from taking calls. Filming and photography is not permitted in the changing areas. Smoking and the use of electronic smoking devices are not permitted within any of the indoor or outdoor spa areas. It’s nice to catch up with friends but we do ask that when you are enjoying the relaxation rooms and treatment corridor that you keep your voice to a whisper.
Some of the treatments that we offer are not suitable for guests with certain medical ailments and conditions. Therefore we ask that you draw our attention to this prior to your arrival in the spa. We do offer specially designed treatments for guests living with or recovering from cancer and other serious conditions. Please allow the team to guide you in selecting which treatments are most suitable for you.
Alcohol may be purchased and consumed around the spa. Please be aware that we operate a challenge 25 policy and should you be lucky enough to look younger please remember to bring proof of age to the spa when you visit. Only alcohol purchased within the spa facility may be consumed in the spa facility. We request that you show full consideration towards risks as well as your fellow guests and staff and refrain from excessive, noisy or disruptive behaviour. We reserve the right to refuse you alcohol and / access to facilities. Guests purchasing additional food and beverage will be asked for payment at the time of ordering. Dinner on residential packages is to be taken in Redmond’s or The Vines; full details of your dinner allocation can be found in your confirmation.
We are more than happy to plan and cater for dietary requirements as long as you give us adequate notice and in advance of your arrival.
Please be aware that when you book an individual treatment it allows you access to the relaxation rooms before and after your treatment but does not allow you access to the Spa Garden and Thermal Experiences. Your treatment time as advertised includes consultation and after care as a complimentary service.
Day Packages must be paid for in full at the time of booking. This is non-refundable unless a cancellation or change of date is made 7 days in advance.
Each Spa Experience comes with a 7 day cancellation policy, however for as little as £20.00 per person the Flexible Booking Plan gives you the ability to defer your visit to an alternative date up to 48 hours prior to arrival. You can do this once and the amendment must be made with our reservations team. When selecting an alternative date the package price may change due to seasonality. The Flexible Booking Plan must be selected at the time of booking and is non-refundable.
Individual Treatments must be paid for in full at the time of booking. This is non-refundable unless a cancellation or change of date is made 7 days in advance.
Group bookings of 8 or more will require a contract and a cancellation policy will be as stated as per the contract’s terms and conditions.
Promotional Packages must be paid for in full at the time of booking. This is non-refundable and non-transferable.
Please note if you are booking within 24 hours of arrival – payment will be required in full by chip and pin at Spa Reception.
For health and safety reasons we may decide to restrict the use of our outdoor facilities due to adverse weather. These along with mechanical or electrical breakdowns are usually beyond our control although we will always try to reconvene services as soon as possible. No refunds will be given in such instances.
All lost property found on the premises should be handed in at Spa Reception. Items will be stored for four months. If they are not collected within this time they will be donated to local charities. Liquids, under garments and hair brushes are kept for 24 hours only. Please be advised all valuables are left at their owner’s risk and The Spa at Carden will not be held responsible for any losses or damage.
@cardenpark
✨🎄 𝗪𝗜𝗡 𝗮 𝗹𝘂𝘅𝘂𝗿𝗶𝗼𝘂𝘀 𝘀𝗽𝗮 𝗯𝗿𝗲𝗮𝗸 𝗮𝗻𝗱 𝗮 𝗖𝗵𝗿𝗶𝘀𝘁𝗺𝗮𝘀 𝘀𝗵𝗼𝗽𝗽𝗶𝗻𝗴 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗳𝗼𝗿 𝟮🎄✨ Carden Park and Cheshire Oaks Designer Outlet have teamed up to sprinkle a little extra magic on the festive season! Picture a joyful day ticking off your Christmas list at Cheshire Oaks, followed by a blissful overnight spa escape at Carden Park – the perfect way to relax and indulge 💆♀️🛍️ The prize:❄️£500 Cheshire Oaks Designer Outlet voucher❄️Tickets for 2 for Oaks On Ice (Cheshire Oaks Designer Outlet`s new ice skating rink)❄️Half day spa garden experience for 2 at The Spa at Carden❄️50 minute ritual treatment for 2 at The Spa at Carden❄️Evening meal for 2 at Carden Park❄️Overnight stay with breakfast for 2 at Carden Park To enter:⭐️Like this post⭐️Follow both @cardenpark and @cheshireoaksdesigneroutlet⭐️Tag a friend in the comments⭐️Share this post to your story Competition closes at 12pm on Friday 14th November 2025 and will be announced the same day by @cardenpark 𝗚𝗼𝗼𝗱 𝗹𝘂𝗰𝗸! 🤞 𝗪𝗲 𝘄𝗶𝗹𝗹 𝗡𝗘𝗩𝗘𝗥 𝗮𝗻𝗻𝗼𝘂𝗻𝗰𝗲 𝘁𝗵𝗲 𝘄𝗶𝗻𝗻𝗲𝗿 𝗯𝗲𝗳𝗼𝗿𝗲 𝘁𝗵𝗲 𝗰𝗼𝗺𝗽𝗲𝘁𝗶𝘁𝗶𝗼𝗻 𝗰𝗹𝗼𝘀𝗲 𝗱𝗮𝘁𝗲 - 𝗽𝗹𝗲𝗮𝘀𝗲 𝗯𝗲 𝗮𝘄𝗮𝗿𝗲 𝗼𝗳 𝘀𝗰𝗮𝗺𝗺𝗲𝗿𝘀 𝘄𝗶𝘁𝗵 𝗳𝗮𝗸𝗲 𝗮𝗰𝗰𝗼𝘂𝗻𝘁𝘀. 𝗪𝗲 𝘄𝗶𝗹𝗹 𝗼𝗻𝗹𝘆 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝘁𝗵𝗲 𝘄𝗶𝗻𝗻𝗲𝗿 𝗳𝗿𝗼𝗺 𝘁𝗵𝗶𝘀 𝗮𝗰𝗰𝗼𝘂𝗻𝘁, @𝗰𝗮𝗿𝗱𝗲𝗻𝗽𝗮𝗿𝗸 𝘄𝗶𝘁𝗵 𝘁𝗵𝗲 𝗯𝗹𝘂𝗲 𝘁𝗶𝗰𝗸T&CsWinner will be chosen at random and contacted directly by @cardenpark on Friday 14th November 2025Open to UK residents and over 18s onlyPrize is One Night Spa Retreat Voucher for 2 at Carden Park, a £500 gift card for Cheshire Oaks Designer Outlet and 2 complimentary tickets to Oaks on Ice. Carden Park voucher is valid for 12 months from the date of issuePrize does not include transport to and from Carden Park and Cheshire Oaks Designer OutletNon-transferable and no cash alternative will be givenFor full terms and conditions please visit the link in our bioCompetition is in no way endorsed by Instagram, Facebook or Meta
Turn up the cosy with a Comfort and Joy Spa Retreat 🔥Exclusive to the festive season, the Limited Edition Comfort and Joy Spa Retreat includes:❄️ A morning in the spa garden and thermal suite❄️ A divine 50 minute Time-to-Pause ritual treatment❄️ Choice of mulled wine or luxury hot chocolate to enjoy in the spa❄️ Overnight luxury accommodation❄️ Evening meal in either Redmond`s Brasserie or The Vines❄️ Full English and Continental breakfast the following morning❄️ Use of the hotel leisure club and swimming poolAs part of our Seasonal Special Offers, you can experience the Comfort and Joy Spa Retreat with 10% off! But hurry, this offer is only available on bookings made before the 2nd December 2025𝘊𝘰𝘮𝘧𝘰𝘳𝘵 𝘢𝘯𝘥 𝘑𝘰𝘺 𝘴𝘱𝘢 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦𝘴 𝘢𝘳𝘦 𝘢𝘷𝘢𝘪𝘭𝘢𝘣𝘭𝘦 𝘰𝘯 𝘴𝘦𝘭𝘦𝘤𝘵𝘦𝘥 𝘥𝘢𝘵𝘦𝘴 𝘧𝘳𝘰𝘮 1𝘴𝘵 𝘵𝘰 24𝘵𝘩 𝘋𝘦𝘤𝘦𝘮𝘣𝘦𝘳⛄️ Spa breaks // Luxury spa hotel // The Spa at Carden Park // Spa experience // Spa treatments // Massage // Facial // Hot tub // Outdoor pool // Sauna // Steam Room // Fire pit // Uk spa
Say "farewell" to 2025 with an epic night of fun and frivolities 🎆Whether you choose an adults only soiree or a family friendly evening, enjoy a night of glitz and glamour with entertainment, fireworks, dancing, dining and drinks. Save the travel for another day and enjoy either a 1 night or multiple night stay as you relax in luxuryFind out more about our New Year`s Eve celebrations at the link in our bio ✨
A timeless tradition with a festive twist 🎅🧁🎄 Festive afternoon tea // Dining in Cheshire // Piano player // Where to eat near Chester // Carden Park Hotel
✨ 𝙊𝙪𝙧 𝙎𝙚𝙖𝙨𝙤𝙣𝙖𝙡 𝙎𝙥𝙚𝙘𝙞𝙖𝙡 𝙊𝙛𝙛𝙚𝙧𝙨 𝙝𝙖𝙫𝙚 𝙖𝙧𝙧𝙞𝙫𝙚𝙙 ✨In celebration of the festive season, we have a selection of limited release experiences and vouchers just for you 🫵🫧 10% off Spa Breaks on selected dates🔥 Exclusive One Night Spa Retreat voucher discount🍰 10% off selected afternoon tea vouchers🍷 Wine and Dine Break limited release voucher🌙 Limited edition Twilight Garden Experience voucher⛳️ Winter Warmer 4 Ball Golf experience𝗕𝘂𝘁 𝗵𝘂𝗿𝗿𝘆! These festive offers won`t be available for long! Tap the link in our bio learn more
What we`re manifesting this winter ❄️🛏️ Cosy getaways🍷 The perfect mulled wine🍴 Lots of indulgent treats🔥 Relaxing days in the spa🎅 Christmas breaks // Festive stays // Travel // Carden Park Hotel // Where to stay in Cheshire // Restaurants near Chester // Cosy vibes // Festive treats // Winter break away // Luxury spa
A collection of spellbinding moments as told by you 🎃🍂📸🎥 @evielawrence 📸 @griffsal📸 @rachaelamelia📸 @jamiewatkins.9🎞️ Luxury hotel in Cheshire // Carden Park hotel and spa // Golf course // Hotel guest photos // Outdoor activities // Archery // Fine dining // Where to stay near Chester
Comment with a ❤️🔥 if you need a romantic break away✨ Romantic night away in Chester // The Spa at Carden Park // Best spa // Date night ideas // Golf course // Where to eat // Cheshire restaurants // Weekend away // UK travel // Luxury hotel
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