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Frequently Asked Questions
When do you plan to visit us?
Please read and understand the below information before your visit to The Spa at Carden.
If you are having an individual treatment, we recommend that you arrive at The Spa at Carden reception at least 30 minutes prior to your scheduled appointment to allow sufficient time to check-in, change into your robe, complete your individual consultation and allow our team to familiarise yourself with the spa. A late arrival may mean that the scheduled time is reduced or unable to be honoured. The cancellation policy will still apply.
Please note, The Spa at Carden is accessible to over 18s only.
Appropriate swimwear is obligatory within the wet area. Upon arrival we will provide you with a wristband for your own personal locker; within which you will find a robe, towel and a pair of flip-flops. Robes remain the property of the spa but the flip flops are yours to take away with you. Guests are not permitted to bring their own food or drink into the spa. We recommend removing all jewelry when you begin your spa day, we do not take responsibility for losses or damages to personal property.
The wearing of robes is limited to the spa and spa gardens. Robes are fitted with a discreet security tag to prevent them being taken into the hotel.
Our ethos is around nature and well-being; to preserve the tranquillity of The Spa at Carden we request that all guests use silent mode on mobile phones and refrain from taking calls. Filming and photography is not permitted in the changing areas. Smoking and the use of electronic smoking devices are not permitted within any of the indoor or outdoor spa areas. It’s nice to catch up with friends but we do ask that when you are enjoying the relaxation rooms and treatment corridor that you keep your voice to a whisper.
Some of the treatments that we offer are not suitable for guests with certain medical ailments and conditions. Therefore we ask that you draw our attention to this prior to your arrival in the spa. We do offer specially designed treatments for guests living with or recovering from cancer and other serious conditions. Please allow the team to guide you in selecting which treatments are most suitable for you.
Alcohol may be purchased and consumed around the spa. Please be aware that we operate a challenge 25 policy and should you be lucky enough to look younger please remember to bring proof of age to the spa when you visit. Only alcohol purchased within the spa facility may be consumed in the spa facility. We request that you show full consideration towards risks as well as your fellow guests and staff and refrain from excessive, noisy or disruptive behaviour. We reserve the right to refuse you alcohol and / access to facilities. Guests purchasing additional food and beverage will be asked for payment at the time of ordering. Dinner on residential packages is to be taken in Redmond’s or The Vines; full details of your dinner allocation can be found in your confirmation.
We are more than happy to plan and cater for dietary requirements as long as you give us adequate notice and in advance of your arrival.
Please be aware that when you book an individual treatment it allows you access to the relaxation rooms before and after your treatment but does not allow you access to the Spa Garden and Thermal Experiences. Your treatment time as advertised includes consultation and after care as a complimentary service.
Day Packages must be paid for in full at the time of booking. This is non-refundable unless a cancellation or change of date is made 7 days in advance.
Each Spa Experience comes with a 7 day cancellation policy, however for as little as £20.00 per person the Flexible Booking Plan gives you the ability to defer your visit to an alternative date up to 48 hours prior to arrival. You can do this once and the amendment must be made with our reservations team. When selecting an alternative date the package price may change due to seasonality. The Flexible Booking Plan must be selected at the time of booking and is non-refundable.
Individual Treatments must be paid for in full at the time of booking. This is non-refundable unless a cancellation or change of date is made 7 days in advance.
Group bookings of 8 or more will require a contract and a cancellation policy will be as stated as per the contract’s terms and conditions.
Promotional Packages must be paid for in full at the time of booking. This is non-refundable and non-transferable.
Please note if you are booking within 24 hours of arrival – payment will be required in full by chip and pin at Spa Reception.
For health and safety reasons we may decide to restrict the use of our outdoor facilities due to adverse weather. These along with mechanical or electrical breakdowns are usually beyond our control although we will always try to reconvene services as soon as possible. No refunds will be given in such instances.
All lost property found on the premises should be handed in at Spa Reception. Items will be stored for four months. If they are not collected within this time they will be donated to local charities. Liquids, under garments and hair brushes are kept for 24 hours only. Please be advised all valuables are left at their owner’s risk and The Spa at Carden will not be held responsible for any losses or damage.
@cardenpark
New for 2026, 𝐓𝐡𝐞 𝐔𝐥𝐭𝐢𝐦𝐚𝐭𝐞 𝐒𝐩𝐚 𝐆𝐞𝐭𝐚𝐰𝐚𝐲 🙌🫧😎Switch off, slow down and fully immerse yourself in the tranquil beauty of our award-winning spa resort. Escape for 2 heavenly nights away with spa access on 2 days. Included in your getaway:✨ 2 nights in luxurious accommodation✨ An afternoon in the spa garden and thermal suite on the day of arrival✨ A morning in the spa the following day✨ 50 minute ritual treatment✨ Dinner allowance both evenings to be used in either Redmond`s Brasserie or The Vines✨ Breakfast both mornings✨ Full use of the Leisure Club✨ Your very own fluffy robe to take home with you Book now at the link in our bio🫧 Spa breaks in Cheshire // The Spa at Carden Park Hotel // Winter break // Adults only spa // Date ideas // Romantic getaways // Girls trip // Hot tub // Sauna // Steam room // Spa Garden in the UK
✨ Restore your 𝓰𝓵𝓸𝔀 this winter ✨Our treatment recommendation for the month is the ultra nourishing 𝗥𝗮𝗱𝗶𝗮𝗻𝘁 𝗚𝗹𝗼𝘄 𝗥𝗶𝘁𝘂𝗮𝗹 𝗙𝗮𝗰𝗶𝗮𝗹. Tailored to your skin type, the facial begins with a circulation stimulating cleanse and exfoliation, followed by a jelly mask to assist the recovery of stressed skin. As you relax, enjoy a chest, neck, and shoulder massage, finished with a calming scalp ritual. After your treatment, unwind in the three themed treatment rooms to extend your blissful relaxationFor the first time ever, the Radiant Glow Ritual Facial is now included in selected spa stay experiences and can also be booked as a spa day or standalone treatment 💆♀️ The Spa at Carden Park Hotel // Facial spa treatment // Winter skincare // Spa days // New year reset
THIS is our 2026 aesthetic 🫶 ✨2026 goals // Travel in the UK // The Spa at Carden Park Hotel // Hotels in Chester // Cheshire spa // Golf course // Outdoor activities // Family stays // Date night ideas // Fine dining restaurant // The Vines
Introducing The Vines Supper Club Taster Evening 🍴🍷Discover a refined new dining experience at The Vines with our exclusive Supper Club evenings. Enjoy an elegant six course tasting menu, designed to take you on a culinary journey featuring much-loved signature dishes alongside innovative new creations🗓️ Friday 30th January and Friday 27th February 2026🕰️ 6:30pm in Goldie`s Lounge for canapés and a reception drink 🍴Six course taster menu🍷Wine flight paired to each dish🌿 Vegetarian option also available - please note any dietaries upon bookingSwipe to view the full menu and book your table at the link in our bio
🔔 It`s your 𝗟𝗔𝗦𝗧 𝗖𝗛𝗔𝗡𝗖𝗘 to save on selected hotel stays 🔔Right now, you can enjoy exclusive savings on select packages but only until the 4th January:🏨 Up to 20% off multiple night stays 🛏️ 10% advanced purchase Bed and Breakfast stays🥂 15% off Carden Sparkling Escape🦁 10% off Chester Zoo breaks🫧 Up to £30 off selected spa breaks🍴 5% off The Vines dining stay⛳️ Monday night golf retreat from £199 per personDon`t miss out on these incredible offers. Book now at the link in our bio 👆🔑 Hotel near Chester Zoo // Where to stay in Cheshire // Countryside hotel // Spa break // Golf break // Family getaway
Wild adventures await! 🐯Save 10% on your next Chester Zoo Break and be one of the first to see the new big cats calling the UK`s most popular zoo their home. Meet the rest of the 30,000 animals at the zoo as you wander through immersive habitats before retreating to your home away from home.At Carden Park, expect a comfortable and luxurious stay with breakfast in the morning and full use of the Leisure Club. Relax with a drink in Morgan`s Bar and enjoy an indulgent meal in either Redmond`s Brasserie or The Vines. Upgrade your visit with a spa experience, a round of golf or turn up the fun with an outdoor activity. You`ll need to hurry though, the offer is only available until the 4th January 2026. Book now at the link in our bio 🐘 Chester Zoo // Carden Park Hotel // Family days out in Cheshire // Where to stay in Chester // Date ideas
𝙎𝙖𝙫𝙚 𝙪𝙥 𝙩𝙤 20% 𝙤𝙣 𝙢𝙪𝙡𝙩𝙞𝙥𝙡𝙚 𝙣𝙞𝙜𝙝𝙩 𝙨𝙩𝙖𝙮𝙨 🗝️The best way to start the new year? A few nights away with good food, good company and a relaxed atmosphere. Plus your 2026 getaway just got even better. Save up to 15% on 2 night stays and up to 20% on 3 or 4 night stays 🙏Book now at the link in our bio🏨 Hotel goals // Family getaway in Cheshire // Carden Park Hotel break away // Wine and dine // Where to stay in Chester
And with that, the 2025 season comes to an end 🎆Wishing you all a Happy New Year from Carden Park. See you in 2026 ✨🎆 The Spa at Carden Park Hotel // Outdoor activities // Golf course // Family holiday // Fine dining // The Vines at Carden
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