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Frequently Asked Questions
Rome wasn’t built in a day, and our new spa is taking its time to finely tweak each and every detail to ensure our guests enjoy a unique, luxury experience every single time.
With such a huge, modern development on our hands, we’ve recruited a team of both internal and external experts within the industry to create the best spa in the UK.
One of those is somebody that has been working with us on this project since the very beginning, our Spa Consultant, Nicki Kurran. We wanted to sit down with Nicki to chat about her experience in the industry over the years and how she’s brought over 30 years’ of Spa knowledge to our exciting development…
Nicki, this year you’re celebrating a massive achievement of 30 years within the Spa Industry, congratulations! How do you think the industry has changed over that period?
It certainly doesn’t feel like it’s been 30 years! When I think back to how things were, the industry has both changed but so much is still the same. Where we have seen the biggest change is with the advances in technology and ingredients which has allowed us, as therapists, to deliver even more results driven services to our guests. What hasn’t changed is service standards and the core offering of massage-based treatments.
I’m sure over that period, you’ve amassed experience in most if not all areas in spa – but where did you start your career?
I started out training as a beauty therapist at the world-renowned Champneys College of Beauty Therapy in Hertfordshire. It gave me such a strong grounding as Champneys training was known to be the best in the world. I worked in a sales role at a salon before moving to a therapist role back at the resort at Champneys, Tring and spent the next 7 years there working my way up from the therapy team through to Group Spa Development Manager overseeing business development at the 44 treatment room spa at the resort in Tring as well as in our 2 London Clubs and one in Brussels.
Starting my career as a therapist, and in a business with such high standards, gave me the knowledge and practical experience of the customer journey and the importance of every little aspect of the journey for both the client and our staff members.
What’s the one piece of advice that has stayed with you throughout your career and why?
I have been fortunate to work with some incredibly inspirational managers in my time and have learnt from them all. There are a couple of pieces of advice I was given early on in my career which I still share now.
One of my General Manager’s enforced the importance of ‘knowing your numbers’, inside out and upside down, which has been invaluable so me. Not only to fully understand the impact decisions before making change but also to be able to analyse the results. No-one wanted to go into those meetings not knowing their departments numbers.
‘Do it now’ is something all my teams have heard me say, often! I don’t know who I got that from, but I will never leave something to later that can be done now. Years of managing operations I learnt to expect the unexpected and it is best to be prepared so have all your jobs complete early. That fits with my work ethos of ‘plan well then go with the flow’ which is particularly appropriate for the spa world, working with so many people everyone’s experiences and expectations are different so no matter how well we plan it is important not to be too structured, go with the flow, you never know where it will take you.
Are there any assumptions that you’d like to dispel about Spa?
I still think there are people that believe spas are predominantly for women, they are not, and it is lovely to see more and more men getting the benefits of using facilities and experiencing treatments.
Us therapists have seen it all. We’ve seen every body shape, lump and bump, skin condition and hairy body so never be embarrassed, it will take a lot to shock us.
What’s the wackiest treatment you’ve ever had?
There have been a few over the years, one memorable experience was in Grotto Giusti in Italy where I was lucky to be able to experience their thermal caves. Before the caves I was booked for a ‘Jet Blitz’ which involved standing at the end of a tiled room whilst the therapist fired what looked like a fireman’s hose at you, on full power! It didn’t help that I spoke no Italian and my therapist spoke no English, so she had to demonstrate the positions I needed to get in to be hosed down.
Would you have it again?
Absolutely, it was a great treatment and knowing what to do would make it easier a second time.
What are the most exciting trends you can see coming through in the next year or so?
We have seen amazing popularity of lash and brow treatments over the past 5 years but it is the advances in technology that really excite me. I’ve been working with spas and clinics introducing non-invasive treatments such as HIFU, Radio Frequency, Cryotherapy and LED in recent years and the results are quite amazing. I am so pleased we are launching the Déesse Pro LED treatments at The Spa at Carden, the guests will absolutely love the result they get. But no matter how much I love these treatments you cannot get away from the all-round wellbeing benefits of a really good, simple hands on massage treatment.
The Spa at Carden is set to open Monday 6th January 2020. Find out more and book your experience now.
@cardenpark
We don`t mean to alarm anyone, but there are only 100 days until Christmas 🤯🎅🔔From shopping breaks and cosy stays to festive soirées and magical spa evenings, everything you need to celebrate the merriest season is waiting for you 🦌#ChristmasShopping #ChristmasCountdown #Festive #Christmas #100days #CosyVibes
Tag someone who`s never been to the spa and show them what they`re missing out on 😉 #HotTub #SpaDay #Pool #Sauna #Food
The summer of love has come and gone but there`s still romance in the air here 💍Did you say "yes" over the summer and now planning your dream wedding? Join us on Sunday 12th October for our spectacular wedding fayre. We`ll have a host of suppliers exhibiting plus catwalk shows and you`ll have the opportunity to view our venues. Head to the link in our bio for more information 📸 @felicitydecors#Wedding #WeddingInspo #Engaged #RomanticWedding #WeddingIdeas #CountryWedding #WeddingVenue #Cheshire
𝟮𝟬% 𝗼𝗳𝗳 𝗩𝗲𝗿𝘁𝗶𝗴𝗼 𝗮𝘁 𝗖𝗮𝗿𝗱𝗲𝗻 𝗳𝗼𝗿 𝗼𝘃𝗲𝗿𝗻𝗶𝗴𝗵𝘁 𝗴𝘂𝗲𝘀𝘁𝘀 𝗽𝗹𝘂𝘀 𝗰𝗵𝗶𝗹𝗱𝗿𝗲𝗻 𝘀𝘁𝗮𝘆 𝗳𝗼𝗿 𝗙𝗥𝗘𝗘 😁This October half term, take fun to new heights as you challenge yourself on our high ropes course, 210 metre zip line and 10 metre bag drop. All overnight guests can enjoy 20% off Vertigo for the ultimate thrilling adventure. Once you`ve made it back down to earth, feast on delicious food and relax in your luxurious room. You`re sure to create core memories for the whole family 🫶Don`t forget, children stay for FREE during the autumn school holidays. Only available for bookings between 24th October and 2nd November (inclusive)🍂 Family friendly hotel, Cheshire hotel, Family holiday, Carden Park Hotel, Outdoor activities#autumn #Cheshire #familybreak #traveluk #halfterm
Manifesting nights like this 💫✨ Luxury spa hotel, award-winning spa, Carden Park Spa, The Spa at Carden, Twilight spa, Indoor pool, Heated pool, Night out, Date night, Girls Night, Cheshire spa #spa #twilight #evening #datenight #girlsnight #nightout #cheshire #luxuryspa #spahotel
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Congratulations @elainepett you have WON a Twilight Spa Break for 2 people 🍾COMPETITION NOW CLOSED 🌙 𝗪𝗜𝗡 𝗮 𝗺𝗮𝗴𝗶𝗰𝗮𝗹 𝘀𝗽𝗮 𝗯𝗿𝗲𝗮𝗸 𝗳𝗼𝗿 𝟮 🌙 With summer days coming to an end, we’re looking forward to autumn nights in the spa garden. To celebrate the changing seasons, we’re giving you the chance to WIN an enchanting evening in the spa with dinner and an overnight stay for the perfect night outThe prize: 🪄 Twilight spa experience from 6pm tp 9:30pm 🪄 2 course meal in Elements Restaurant 🪄 Overnight stay 🪄 Breakfast the following morning 🪄 Use of the Leisure Club during your stay To enter: ✨ Like this post ✨ Follow @cardenpark ✨ Tag a friend in the comments ✨ Share this post to your stories (if you’re profile is private just DM us a screenshot) Competition closes at 11:59pm on Monday 8th September 2025. Good luck! 🤞 𝗪𝗲 𝘄𝗶𝗹𝗹 𝗡𝗘𝗩𝗘𝗥 𝗮𝗻𝗻𝗼𝘂𝗻𝗰𝗲 𝘁𝗵𝗲 𝘄𝗶𝗻𝗻𝗲𝗿 𝗯𝗲𝗳𝗼𝗿𝗲 𝘁𝗵𝗲 𝗰𝗼𝗺𝗽𝗲𝘁𝗶𝘁𝗶𝗼𝗻 𝗰𝗹𝗼𝘀𝗲 𝗱𝗮𝘁𝗲 - 𝗽𝗹𝗲𝗮𝘀𝗲 𝗯𝗲 𝗮𝘄𝗮𝗿𝗲 𝗼𝗳 𝘀𝗰𝗮𝗺𝗺𝗲𝗿𝘀 𝘄𝗶𝘁𝗵 𝗳𝗮𝗸𝗲 𝗮𝗰𝗰𝗼𝘂𝗻𝘁𝘀. 𝗪𝗲 𝘄𝗶𝗹𝗹 𝗼𝗻𝗹𝘆 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝘁𝗵𝗲 𝘄𝗶𝗻𝗻𝗲𝗿 𝗳𝗿𝗼𝗺 𝘁𝗵𝗶𝘀 𝗮𝗰𝗰𝗼𝘂𝗻𝘁, @𝗰𝗮𝗿𝗱𝗲𝗻𝗽𝗮𝗿𝗸 𝘄𝗶𝘁𝗵 𝘁𝗵𝗲 𝗯𝗹𝘂𝗲 𝘁𝗶𝗰𝗸T&CsWinner will be chosen at random and contacted directly by @cardenpark on Tuesday 9th September 2025Open to UK residents and over 18s onlyPrize is subject a Twilight Garden Retreat Voucher for 2 and is valid for 12 months from the date of issuePrize does not include transport to and from Carden ParkNon-transferable and no cash alternative will be givenFor full terms and conditions please visit the link in our bioCompetition is in no way endorsed by Instagram, Facebook or Meta#spabreak #nightout #travelgram #luxuryhotel
We`re ready for cosy season🧣🍂 Luxury hotel, Autumn, Travel UK, Restaurant, Cheshire, Cheshire Restaurants, Where to eat in Chester, The Vines, Redmond`s Brasserie, Carden Park, Spa Hotel#autumn #cosy #traveluk #luxuryhotel
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