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Frequently Asked Questions
Rome wasn’t built in a day, and our new spa is taking its time to finely tweak each and every detail to ensure our guests enjoy a unique, luxury experience every single time.
With such a huge, modern development on our hands, we’ve recruited a team of both internal and external experts within the industry to create the best spa in the UK.
One of those is somebody that has been working with us on this project since the very beginning, our Spa Consultant, Nicki Kurran. We wanted to sit down with Nicki to chat about her experience in the industry over the years and how she’s brought over 30 years’ of Spa knowledge to our exciting development…
Nicki, this year you’re celebrating a massive achievement of 30 years within the Spa Industry, congratulations! How do you think the industry has changed over that period?
It certainly doesn’t feel like it’s been 30 years! When I think back to how things were, the industry has both changed but so much is still the same. Where we have seen the biggest change is with the advances in technology and ingredients which has allowed us, as therapists, to deliver even more results driven services to our guests. What hasn’t changed is service standards and the core offering of massage-based treatments.
I’m sure over that period, you’ve amassed experience in most if not all areas in spa – but where did you start your career?
I started out training as a beauty therapist at the world-renowned Champneys College of Beauty Therapy in Hertfordshire. It gave me such a strong grounding as Champneys training was known to be the best in the world. I worked in a sales role at a salon before moving to a therapist role back at the resort at Champneys, Tring and spent the next 7 years there working my way up from the therapy team through to Group Spa Development Manager overseeing business development at the 44 treatment room spa at the resort in Tring as well as in our 2 London Clubs and one in Brussels.
Starting my career as a therapist, and in a business with such high standards, gave me the knowledge and practical experience of the customer journey and the importance of every little aspect of the journey for both the client and our staff members.
What’s the one piece of advice that has stayed with you throughout your career and why?
I have been fortunate to work with some incredibly inspirational managers in my time and have learnt from them all. There are a couple of pieces of advice I was given early on in my career which I still share now.
One of my General Manager’s enforced the importance of ‘knowing your numbers’, inside out and upside down, which has been invaluable so me. Not only to fully understand the impact decisions before making change but also to be able to analyse the results. No-one wanted to go into those meetings not knowing their departments numbers.
‘Do it now’ is something all my teams have heard me say, often! I don’t know who I got that from, but I will never leave something to later that can be done now. Years of managing operations I learnt to expect the unexpected and it is best to be prepared so have all your jobs complete early. That fits with my work ethos of ‘plan well then go with the flow’ which is particularly appropriate for the spa world, working with so many people everyone’s experiences and expectations are different so no matter how well we plan it is important not to be too structured, go with the flow, you never know where it will take you.
Are there any assumptions that you’d like to dispel about Spa?
I still think there are people that believe spas are predominantly for women, they are not, and it is lovely to see more and more men getting the benefits of using facilities and experiencing treatments.
Us therapists have seen it all. We’ve seen every body shape, lump and bump, skin condition and hairy body so never be embarrassed, it will take a lot to shock us.
What’s the wackiest treatment you’ve ever had?
There have been a few over the years, one memorable experience was in Grotto Giusti in Italy where I was lucky to be able to experience their thermal caves. Before the caves I was booked for a ‘Jet Blitz’ which involved standing at the end of a tiled room whilst the therapist fired what looked like a fireman’s hose at you, on full power! It didn’t help that I spoke no Italian and my therapist spoke no English, so she had to demonstrate the positions I needed to get in to be hosed down.
Would you have it again?
Absolutely, it was a great treatment and knowing what to do would make it easier a second time.
What are the most exciting trends you can see coming through in the next year or so?
We have seen amazing popularity of lash and brow treatments over the past 5 years but it is the advances in technology that really excite me. I’ve been working with spas and clinics introducing non-invasive treatments such as HIFU, Radio Frequency, Cryotherapy and LED in recent years and the results are quite amazing. I am so pleased we are launching the Déesse Pro LED treatments at The Spa at Carden, the guests will absolutely love the result they get. But no matter how much I love these treatments you cannot get away from the all-round wellbeing benefits of a really good, simple hands on massage treatment.
The Spa at Carden is set to open Monday 6th January 2020. Find out more and book your experience now.
@cardenpark
Tag your besties, it`s time to plan your girls spa day 💃✨ Women`s only spa day // Hijab friendly spa // Halal friendly spa hotel // The Spa at Carden Park Hotel // Girls day out // Cheshire day out // Spa near Chester
𝐂𝐡𝐢𝐥𝐝𝐫𝐞𝐧 𝐬𝐭𝐚𝐲 𝐟𝐨𝐫 𝐅𝐑𝐄𝐄 🎊 This October half term, the whole family can enjoy the VIP experience where children stay at no extra cost. From exciting activities here at Carden Park to adventures at our local attractions, there`s something for everyone to enjoy 🍂🤸 Family holidays // Autumn break // October half term // Outdoor activities // Cheshire // Chester // Things to do // Where to stay
If you`re wondering whether you really need to book another spa day, the answer is always 🙂↕️🙂↕️🙂↕️Due to popular demand, we have extended our Autumn Glow Spa Day to include the afternoon as well as the morning experience:🫧 A morning or afternoon in the spa garden and thermal suite🫧 50 minute Cleansing Back and Leg Ritual Treatment🫧 Healthy brunch or lunch overlooking the spa garden🫧 Choice of an autumnal basket cocktail or a pumpkin spiced latteWhen a day just isn`t enough, extend your stay with the Autumn Glow Spa Retreat. Not only will you enjoy a perfectly relaxing day in the spa, you can indulge with an evening meal in either Redmond`s Brasserie or The Vines plus luxury accommodation and breakfast the following morning.🍁 Autumn spa days // October half term // Self-care spa day // Cosy season // Girls day // Romantic date ideas // The Spa at Carden Park Hotel // Cheshire spas // Spa hotel // Spas near Chester
Introducing our new Christmas Shopping Break just for you 🫵🛍️🎄Imagine checking into your luxurious room and enjoying a warming mulled wine or hot chocolate before"sleighing" the festive shopping at Cheshire Oaks Designer Outlet. After finding the perfect gifts for your loved ones, return to the hotel and indulge in an evening meal at Redmond`s Brasserie or The Vines. The following morning you can feast on a hearty breakfast and spend time relaxing in the leisure pool or make the most of the Leisure Club fitness suite.*𝘊𝘩𝘳𝘪𝘴𝘵𝘮𝘢𝘴 𝘚𝘩𝘰𝘱𝘱𝘪𝘯𝘨 𝘉𝘳𝘦𝘢𝘬 𝘢𝘷𝘢𝘪𝘭𝘢𝘣𝘭𝘦 𝘧𝘰𝘳 𝘣𝘰𝘰𝘬𝘪𝘯𝘨𝘴 𝘧𝘳𝘰𝘮 𝘵𝘩𝘦 1𝘴𝘵 𝘕𝘰𝘷𝘦𝘮𝘣𝘦𝘳 𝘵𝘰 23𝘳𝘥 𝘋𝘦𝘤𝘦𝘮𝘣𝘦𝘳 2025🎁 Christmas shopping // Festive getaway // Winter break // Where to go in Chester // Christmas planning // Luxury hotel // Family holiday // Christmas market
A cosy day in the spa is always a good idea. Just saying...😏🧡 The Spa at Carden Park Hotel // Hot tub // Autumn spa day // Sunset views // Spa near Chester // Sauna // Heated pool // Spa garden // UK travel // Luxury spa hotel
The tastes of autumn have come to The Vines 🍂🍴Celebrating the flavours of the season, our chefs have created dishes using locally sourced produce and hand-harvested ingredients from the Carden Park estate. Highlights include Butter Poached Lobster, BBQ Cheshire Venison Loin, Apple Pie and Affogato. Through the hard work and dedication of our chefs and Vines restaurant team, we`re proud to share that we have retained our 3 AA Rosettes.🧑🍳 Fine dining restaurant // Where to eat // Cheshire restaurant // Gourmet Dining // Romantic date night
Snapshots of September 📸 📷 @xlucyburkexx📷 @s.h.events📷 @ellalouiseberry📷 @Chloe_1xx
This is your sign to book a spa break this autumn 🍂Wrap yourself in warmth and relaxation as you embrace the new season. Your Autumn Glow Spa Stay includes:🍁 Morning spa experience from 9am to 1pm🍁 50 minute Cleansing Back & Leg Ritual treatment🍁 Choice of Autumnal Basket Cocktail or Pumpkin Spiced Latte🍁 Evening meal in either Redmond’s Brasserie or The Vines🍁 Overnight luxury accommodation 🍁 Breakfast the following morning🍁 Use of the Leisure Club during your stayOnly available until the 30th November 2025
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