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Frequently Asked Questions
Our spa therapist team are experts in providing relaxing experiences and indulgent spa breaks with treatments so that our guests leave feeling renewed and pampered. We sat down with our Senior Spa Therapist, Paula Norwood, who has recently been crowned the Oskia Therapist of the Year 2023 to talk about her incredible award win and why she loves working at The Spa at Carden.
Oskia announced they were running the competition and my managers nominated me as a therapist to represent The Spa at Carde. The criteria for nominations were based on a number of points including retail sales and customer feedback. There were a lot of therapists from different spas across the UK that were nominated. Back in December 2022, I took part in an interview with Oskia that was about an hour long. They asked me a lot of different questions such as “what makes a 5-star spa experience” and “how do I ensure my clients go away happy”. It was quite a tough process.
It’s massive! I was honestly really flattered to be put forward for it but I never thought in a million years I’d win. I was up against a lot of other amazing therapists from across the UK and I’m relatively new to the industry so I genuinely didn’t expect it. It makes me so happy to have won because it’s validation that I am doing a really good job.
Definitely the Rennaissance Mask. It’s a product that has multiple uses and it really brightens the skin. My background is in beauty therapy so I like seeing instant results and you get that WOW factor straight away using this product. It’s a dramatic difference to the skin before and after use. It also feels luxurious and you feel like you’re having a lovely pamper. We use this a lot in our spa treatments at Carden.
I actually came into the industry quite late in life, I think some of the therapists here at Carden Park came straight from college. I worked abroad for a long time on private yachts and when I came back home I didn’t really know what I wanted to do. I set up my own beauty business in the evenings and did lots of individual training such as nails, lashes, and eyebrows. Later I decided I wanted to work in a spa. Carden Park is one of the best spas around and I was very lucky that I was able to study alongside working here. I now also have a level 3 in massage therapy and electrical facials.
It’s the only 5-star spa in the area and the treatments are so much more specialised than anywhere else. I wanted to head for the best and I think that’s what everyone should do. They should aim for the top.
I’m very lucky that I recently got promoted to a Senior Therapist and one of the big things for me is making sure all of the other therapists love their day. I always want them to feel they’ve got somebody on hand to help them with any questions about the treatments or the products that we use and be informed on how they can give the best service to the client. I love being able to give my knowledge to other therapists and see their confidence be boosted. It’s also so nice to get up each day and think “I love coming to work”
The first couple of months can be difficult learning all of the different routines and it’s a fast-paced industry. My advice would be to stick at it, it’s so rewarding. Get in with a good team that has good support behind it and you’ll learn so much.
My advice to the therapists that start here is, even though you have multiple clients a day, make each client feel special. From the moment you meet them for their spa treatment to the moment you say goodbye, they should feel like they’re your first client of the day and the most important person.
@cardenpark
This kind of laid-back morning 🤍#spa #spamorning #wellness #relax
Welcome the new season with the 𝐋𝐢𝐦𝐢𝐭𝐞𝐝 𝐄𝐝𝐢𝐭𝐢𝐨𝐧 𝐀𝐮𝐭𝐮𝐦𝐧 𝐆𝐥𝐨𝐰 spa experience 🍂 Step into a dreamy world of hot tub bubbles, seasonal drinks, divine treatments and cosy vibes all around. Your morning of relaxation includes: 🍁 Use of the spa garden and thermal suite from 9am to 1pm🍁 Arrival refreshments in Elements🍁 50 minute Cleansing Back & Leg Ritual🍁 Brunch in Elements🍁 Autumn Basket Cocktail or a Pumpkin Spiced LatteExtend your visit with an overnight stay, including dinner and breakfast. Book your Autumn Glow experience nowLimited Edition Autumn Glow Morning Spa Day and Spa Break available for bookings from 1st September to 30th November#spaday #autumn #spabreak #luxuryhotel #traveluk
Behind the scenes of our roasted monkfish 🍽️Accompanied by bombay potatoes, tomato and coriander chutneys, cucumber, naan bread, coconut and kaffir lime sauce, served in The Vines Restaurant #restaurant #food #chef #foodie
Hint hint... ✨They`re dreaming of romantic dinners, slow spa days, championship golf and a luxurious overnight stay 🪄#spa #foodie #luxuryhotel #golf #romanticbreak
When you just need time away from the children, The Spa at Carden is here for you 😇#spadays #bestspa #summervibes #relax
Moments in July, shared by you 💚📸 @Serenarthur📸 @alicecassell1📸 @j_emi.e📸 @rhiannongoldmedal📸 @rhiwanders📸 @annawynjonesKeep tagging us in your posts for a chance to feature ✨#spadays #luxuryhotel #food #travel #golf
Welcome to The Vines, where every bite and every sip tastes like luxury 🥂Our Executive Head Chef, Harri Williams, shares how his passionate chefs collaborate with The Vibes team to create a truly unforgettable experience #foodie #finedining #chef #restaurant #wheretoeat
When you`re here, life is good 😊#bestspa #luxuryhotel #uk #dateidea #girlsnight #spaday #thespaatcarden
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