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Frequently Asked Questions
Our spa therapist team are experts in providing relaxing experiences and indulgent spa breaks with treatments so that our guests leave feeling renewed and pampered. We sat down with our Senior Spa Therapist, Paula Norwood, who has recently been crowned the Oskia Therapist of the Year 2023 to talk about her incredible award win and why she loves working at The Spa at Carden.
Oskia announced they were running the competition and my managers nominated me as a therapist to represent The Spa at Carde. The criteria for nominations were based on a number of points including retail sales and customer feedback. There were a lot of therapists from different spas across the UK that were nominated. Back in December 2022, I took part in an interview with Oskia that was about an hour long. They asked me a lot of different questions such as “what makes a 5-star spa experience” and “how do I ensure my clients go away happy”. It was quite a tough process.
It’s massive! I was honestly really flattered to be put forward for it but I never thought in a million years I’d win. I was up against a lot of other amazing therapists from across the UK and I’m relatively new to the industry so I genuinely didn’t expect it. It makes me so happy to have won because it’s validation that I am doing a really good job.
Definitely the Rennaissance Mask. It’s a product that has multiple uses and it really brightens the skin. My background is in beauty therapy so I like seeing instant results and you get that WOW factor straight away using this product. It’s a dramatic difference to the skin before and after use. It also feels luxurious and you feel like you’re having a lovely pamper. We use this a lot in our spa treatments at Carden.
I actually came into the industry quite late in life, I think some of the therapists here at Carden Park came straight from college. I worked abroad for a long time on private yachts and when I came back home I didn’t really know what I wanted to do. I set up my own beauty business in the evenings and did lots of individual training such as nails, lashes, and eyebrows. Later I decided I wanted to work in a spa. Carden Park is one of the best spas around and I was very lucky that I was able to study alongside working here. I now also have a level 3 in massage therapy and electrical facials.
It’s the only 5-star spa in the area and the treatments are so much more specialised than anywhere else. I wanted to head for the best and I think that’s what everyone should do. They should aim for the top.
I’m very lucky that I recently got promoted to a Senior Therapist and one of the big things for me is making sure all of the other therapists love their day. I always want them to feel they’ve got somebody on hand to help them with any questions about the treatments or the products that we use and be informed on how they can give the best service to the client. I love being able to give my knowledge to other therapists and see their confidence be boosted. It’s also so nice to get up each day and think “I love coming to work”
The first couple of months can be difficult learning all of the different routines and it’s a fast-paced industry. My advice would be to stick at it, it’s so rewarding. Get in with a good team that has good support behind it and you’ll learn so much.
My advice to the therapists that start here is, even though you have multiple clients a day, make each client feel special. From the moment you meet them for their spa treatment to the moment you say goodbye, they should feel like they’re your first client of the day and the most important person.
@cardenpark
Tag your besties, it`s time to plan your girls spa day 💃✨ Women`s only spa day // Hijab friendly spa // Halal friendly spa hotel // The Spa at Carden Park Hotel // Girls day out // Cheshire day out // Spa near Chester
𝐂𝐡𝐢𝐥𝐝𝐫𝐞𝐧 𝐬𝐭𝐚𝐲 𝐟𝐨𝐫 𝐅𝐑𝐄𝐄 🎊 This October half term, the whole family can enjoy the VIP experience where children stay at no extra cost. From exciting activities here at Carden Park to adventures at our local attractions, there`s something for everyone to enjoy 🍂🤸 Family holidays // Autumn break // October half term // Outdoor activities // Cheshire // Chester // Things to do // Where to stay
If you`re wondering whether you really need to book another spa day, the answer is always 🙂↕️🙂↕️🙂↕️Due to popular demand, we have extended our Autumn Glow Spa Day to include the afternoon as well as the morning experience:🫧 A morning or afternoon in the spa garden and thermal suite🫧 50 minute Cleansing Back and Leg Ritual Treatment🫧 Healthy brunch or lunch overlooking the spa garden🫧 Choice of an autumnal basket cocktail or a pumpkin spiced latteWhen a day just isn`t enough, extend your stay with the Autumn Glow Spa Retreat. Not only will you enjoy a perfectly relaxing day in the spa, you can indulge with an evening meal in either Redmond`s Brasserie or The Vines plus luxury accommodation and breakfast the following morning.🍁 Autumn spa days // October half term // Self-care spa day // Cosy season // Girls day // Romantic date ideas // The Spa at Carden Park Hotel // Cheshire spas // Spa hotel // Spas near Chester
Introducing our new Christmas Shopping Break just for you 🫵🛍️🎄Imagine checking into your luxurious room and enjoying a warming mulled wine or hot chocolate before"sleighing" the festive shopping at Cheshire Oaks Designer Outlet. After finding the perfect gifts for your loved ones, return to the hotel and indulge in an evening meal at Redmond`s Brasserie or The Vines. The following morning you can feast on a hearty breakfast and spend time relaxing in the leisure pool or make the most of the Leisure Club fitness suite.*𝘊𝘩𝘳𝘪𝘴𝘵𝘮𝘢𝘴 𝘚𝘩𝘰𝘱𝘱𝘪𝘯𝘨 𝘉𝘳𝘦𝘢𝘬 𝘢𝘷𝘢𝘪𝘭𝘢𝘣𝘭𝘦 𝘧𝘰𝘳 𝘣𝘰𝘰𝘬𝘪𝘯𝘨𝘴 𝘧𝘳𝘰𝘮 𝘵𝘩𝘦 1𝘴𝘵 𝘕𝘰𝘷𝘦𝘮𝘣𝘦𝘳 𝘵𝘰 23𝘳𝘥 𝘋𝘦𝘤𝘦𝘮𝘣𝘦𝘳 2025🎁 Christmas shopping // Festive getaway // Winter break // Where to go in Chester // Christmas planning // Luxury hotel // Family holiday // Christmas market
A cosy day in the spa is always a good idea. Just saying...😏🧡 The Spa at Carden Park Hotel // Hot tub // Autumn spa day // Sunset views // Spa near Chester // Sauna // Heated pool // Spa garden // UK travel // Luxury spa hotel
The tastes of autumn have come to The Vines 🍂🍴Celebrating the flavours of the season, our chefs have created dishes using locally sourced produce and hand-harvested ingredients from the Carden Park estate. Highlights include Butter Poached Lobster, BBQ Cheshire Venison Loin, Apple Pie and Affogato. Through the hard work and dedication of our chefs and Vines restaurant team, we`re proud to share that we have retained our 3 AA Rosettes.🧑🍳 Fine dining restaurant // Where to eat // Cheshire restaurant // Gourmet Dining // Romantic date night
Snapshots of September 📸 📷 @xlucyburkexx📷 @s.h.events📷 @ellalouiseberry📷 @Chloe_1xx
This is your sign to book a spa break this autumn 🍂Wrap yourself in warmth and relaxation as you embrace the new season. Your Autumn Glow Spa Stay includes:🍁 Morning spa experience from 9am to 1pm🍁 50 minute Cleansing Back & Leg Ritual treatment🍁 Choice of Autumnal Basket Cocktail or Pumpkin Spiced Latte🍁 Evening meal in either Redmond’s Brasserie or The Vines🍁 Overnight luxury accommodation 🍁 Breakfast the following morning🍁 Use of the Leisure Club during your stayOnly available until the 30th November 2025
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