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Frequently Asked Questions
At Carden Park, we’re proud of our incredible team members and love the opportunity to recognise them for all of their hard work. We’re thrilled to announce that our team has been shortlisted for 4 awards in the CHA People Awards 2024.
The reservations team at Carden Park play a vital and often underappreciated role within the hotel, significantly contributing to the financial success of the business by employing innovative techniques, outstanding customer service and a great deal of hard work as a unified team. As a 1,000-acre multifaceted hotel resort, there is a rare complexity to the booking journey for the Carden Park guest. Visitors could have reservations in multiple restaurants, spa treatments, golf experiences and varied room preferences. Navigating this successfully means that each individual who makes up the team must have impeccable product knowledge. No matter the nature of the enquiry, each Carden Park reservationist is trained to build rapport with guests, listen intently to their desires and/or concerns and ultimately fulfil their needs by bringing the booking to completion. They are truly the beating heart that brings all of the departments together and are heavily relied on for both customer service and commercial success.
Jeff joined the Carden Park Greenkeeping Team nearly three decades ago. He is 84 years old and by his own admission shows no sign of slowing down any time soon. He is a highly experienced, multi-skilled individual with a work ethic that cannot be rivalled. You will find Jeff working diligently across our estate come rain, hail or snow with no complaints murmured. He knows every inch of the grounds by heart, which is no small feat when the area he tends comprises of over 1,000 acres. Aside from his work ethic, Jeff’s personality is positively wholesome. His warm sense of humour lights up any room he enters. He is a real team player and shows great patience and pleasure in sharing his knowledge with the newer additions to the workforce. If you pass Jeff on his digger during the day our guests will always be greeted with a genuine smile and friendly wave. We firmly believe that not all heroes wear capes; Carden Park’s wear welly boots and waders and will answer to the name Jeff.
Cyril first joined Carden Park for a 3-month fixed term contract from his his quaint home town of Limoges in France. Little did he know that he would be left utterly inspired by the potential for his career in the UK and decided to make this move more permanent once he finished his culinary degree. Having gained exposure to the many varied styles of eateries found within the hotel, Cyril now heads up our fine-dining restaurant; The Vines. He has been a part of the journey from its conception to opening in 2021 and it is something he puts an incredible amount of passion and time behind developing. His personality often shines through in his creative dishes; most notably when he hosted a sell-out French Gourmet Evening for our guests. Cyril has also quickly gained the respect of his peers for not only his undeniable raw culinary talent but also the ability he has to mentor those around him through the ranks, similar to his personal journey at Carden Park. Cyril’s skills are matched only by his professionalism and work ethic – as such we feel very lucky to have him as part of the Chef Brigade.
Gemma Hewitt has been a vital member of Redmond’s Brasserie team since the summer of 2020, rising to Station Head from a Casual Waitress through determination, skill and exceptional customer service. Possessing all the qualities that make her the ideal employee in hospitality; she is reliable, personable and able to cope well in high-pressure environments, all while juggling a busy home life with a young family to support. Gemma is one of the most frequently mentioned members of staff in our feedback procedures (online and in-person). Gemma also takes an influential lead in training and inspiring staff at Carden Park’s largest restaurant. She ensures high standards are adhered to at all levels while always acting as a supportive and motivating influence. She is the first to cover when other people are unable to work and is always a reliable team member when anyone need assistance.
We look forward to the winners being announced at the Chester Hospitality Association People Awards 2024 on Thursday 20th June. Our fingers are crossed for Gemma, Cyril, Jeff and Team Reservations and we wish all of the other finalists good luck in the retrospective categories.
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We love to see your moments ✨📸 @flossieweddings 📸 @keelysharp📸 @helenstyles__📸 @angelouuise📸 @pauljones560📸 @gemmameehan2Carden Park // Cheshire Stays // UK Breaks // Golf Course // Spa Days
Drumroll please 🥁🥁🥁 A new era of luxury has begun with our fully refurbished Carden Luxury Suites 🙌 For the most lavish stay, nothing compares to our newly refurbished suites:🛏️ Open-plan lounge and separate sleeping area🧥Dedicated dressing space🛁 Large, elegant en-suite bathroom with a TV📺 55 inch smart TVs in the lounge and bedroom🔥 Contemporary fireplace🍃 Floor to ceiling windows with gorgeous countryside views☕️ Nespresso machine with speciality coffee The suites reflect a refined evolution in the hotel`s aesthetic. Natural materials combined with layered textures create a warm and calming atmosphere. Discover the new Carden Luxury Suites and book your stay at the link in our bio🏨 Chester hotel // Where to stay in Cheshire // Interior design // Luxury hotel suite // Carden Park Hotel
Where every occasion becomes unforgettable ✨Cheshire Hotel // Celebrations // Venue // Spa Hotel // Golf Resort
Make your Easter holidays eggstraordinary 🐣We have a whole host of fun just waiting for you and your family, from Easter craft activities to outdoor adventures. Plus, children stay for FREE on selected dates between 27th March to 19th April 🙌Book your spring getaway at the link in our bio 👆Easter school holidays // Family break away // Where to stay in Cheshire // Family friendly hotel // Outdoor activities for children
SEND this to someone who needs a spa day 🫧Spa day in Cheshire // The Spa at Carden Park Hotel // Hot tub // Outdoor pool // Spring spa days // Relax // Couple spa day // Girls day
An evening in The Vines can only be described as chef’s kiss 🧑🍳✨Our latest menu celebrates the very best seasonal ingredients, thoughtfully crafted into dishes that highlight fresh flavours and elegant dining 🥂Take this as your sign to book a table and experience it for yourself 🍴Carden Park Hotel // The Vines restaurant // Seasonal menu // Fine dining // Cheshire dining // Where to eat in Chester // Taster menu // Dining experience // Gourmet food
It`s official... spring is here ☀️🌼🌷Spring spa // Spa day // UK spa // Treatments // Spring equinox // Golf hotel in Cheshire // Outdoor activities // The Spa at Carden Park Hotel // Where to travel // UK holiday
Golf season is almost here ⛳️And to celebrate, we’re giving you even more reasons to plan your next golf getaway…Book before 31st March and the lead booker will be entered into our exclusive raffle to WIN:🏌️♂️ The brand-new TaylorMade Qi4D Driver with a FREE custom fitting✨ A Sunday Driver getaway voucher for 2 people💰 Total prize value of over £1,000!That`s not all. Book any new golf stay before 31st March and every member of your group will receive a £10 golf shop credit voucher (T&Cs apply).// GolfBreak // GolfOffer // GolfLife // Cheshire //CardenParkGolf //
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