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Frequently Asked Questions
At Carden Park, we’re proud of our incredible team members and love the opportunity to recognise them for all of their hard work. We’re thrilled to announce that our team has been shortlisted for 4 awards in the CHA People Awards 2024.
The reservations team at Carden Park play a vital and often underappreciated role within the hotel, significantly contributing to the financial success of the business by employing innovative techniques, outstanding customer service and a great deal of hard work as a unified team. As a 1,000-acre multifaceted hotel resort, there is a rare complexity to the booking journey for the Carden Park guest. Visitors could have reservations in multiple restaurants, spa treatments, golf experiences and varied room preferences. Navigating this successfully means that each individual who makes up the team must have impeccable product knowledge. No matter the nature of the enquiry, each Carden Park reservationist is trained to build rapport with guests, listen intently to their desires and/or concerns and ultimately fulfil their needs by bringing the booking to completion. They are truly the beating heart that brings all of the departments together and are heavily relied on for both customer service and commercial success.
Jeff joined the Carden Park Greenkeeping Team nearly three decades ago. He is 84 years old and by his own admission shows no sign of slowing down any time soon. He is a highly experienced, multi-skilled individual with a work ethic that cannot be rivalled. You will find Jeff working diligently across our estate come rain, hail or snow with no complaints murmured. He knows every inch of the grounds by heart, which is no small feat when the area he tends comprises of over 1,000 acres. Aside from his work ethic, Jeff’s personality is positively wholesome. His warm sense of humour lights up any room he enters. He is a real team player and shows great patience and pleasure in sharing his knowledge with the newer additions to the workforce. If you pass Jeff on his digger during the day our guests will always be greeted with a genuine smile and friendly wave. We firmly believe that not all heroes wear capes; Carden Park’s wear welly boots and waders and will answer to the name Jeff.
Cyril first joined Carden Park for a 3-month fixed term contract from his his quaint home town of Limoges in France. Little did he know that he would be left utterly inspired by the potential for his career in the UK and decided to make this move more permanent once he finished his culinary degree. Having gained exposure to the many varied styles of eateries found within the hotel, Cyril now heads up our fine-dining restaurant; The Vines. He has been a part of the journey from its conception to opening in 2021 and it is something he puts an incredible amount of passion and time behind developing. His personality often shines through in his creative dishes; most notably when he hosted a sell-out French Gourmet Evening for our guests. Cyril has also quickly gained the respect of his peers for not only his undeniable raw culinary talent but also the ability he has to mentor those around him through the ranks, similar to his personal journey at Carden Park. Cyril’s skills are matched only by his professionalism and work ethic – as such we feel very lucky to have him as part of the Chef Brigade.
Gemma Hewitt has been a vital member of Redmond’s Brasserie team since the summer of 2020, rising to Station Head from a Casual Waitress through determination, skill and exceptional customer service. Possessing all the qualities that make her the ideal employee in hospitality; she is reliable, personable and able to cope well in high-pressure environments, all while juggling a busy home life with a young family to support. Gemma is one of the most frequently mentioned members of staff in our feedback procedures (online and in-person). Gemma also takes an influential lead in training and inspiring staff at Carden Park’s largest restaurant. She ensures high standards are adhered to at all levels while always acting as a supportive and motivating influence. She is the first to cover when other people are unable to work and is always a reliable team member when anyone need assistance.
We look forward to the winners being announced at the Chester Hospitality Association People Awards 2024 on Thursday 20th June. Our fingers are crossed for Gemma, Cyril, Jeff and Team Reservations and we wish all of the other finalists good luck in the retrospective categories.
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Happily ever after goals 💍For a limited time, couples who book their wedding with us will receive a complimentary spa experience for 2. It`s the perfect way to celebrate as newlyweds and unwind after the wedding planning📸 @icon_studio_photography Weddings // Hotel wedding venue // Countryside wedding // Bride // Groom // Wedding party // Wedding venues in Cheshire // Carden Park Weddings
Our limited edition Sparkling Summer Spa Experiences have arrived ☀️Whether you`re having a "stay at home summer" or need a mini-break to cure your holiday blues, our limited edition retreat is sure to hit the spot! Your Sparkling Summer Spa Retreat includes:✨ Morning garden spa experience from 9:30am to 1:30pm✨ 50 minute Summer Skin Booster Treatment✨ Summer Spritz or non alcoholic alternative✨ Evening dinner allowance for either Redmond`s Brasserie or The Vines✨ Overnight luxury accommodation✨ Full English and Continental breakfast the following morning✨ Access to the Leisure ClubSparkling Summer Spa Retreat is available until 31st August 2026. Also available as a day only experience without accommodation Spa Break // The Spa at Carden Park Hotel // Spa in Cheshire // Luxury spa hotel
May memories, guest cam edition 📸 ✨alesiaviolin@emilyrosegolf@klaudiaa_1996@sydneymaywatson@francescadoherty@yasminiranix@kateeridley@mrsellenfarrow_xoMonthly guest highlights // Carden Park // Spa breaks Cheshire // Golf resort UK // Country hotel retreat
Little travellers, BIG adventures 👧👦The sunshine this week has got us in the summer mood. Don`t forget that right now you can save 10% off selected stays. You`ll need to hurry though, you only have until 31st May (this Sunday!) to book your summer breakSummer Holidays // UK Staycation // Summer Fun // Outdoor Activities // Family Holidays
🔔 𝐄𝐍𝐃𝐈𝐍𝐆 𝐒𝐎𝐎𝐍 - 𝐒𝐮𝐦𝐦𝐞𝐫 𝐒𝐩𝐞𝐜𝐢𝐚𝐥 𝐎𝐟𝐟𝐞𝐫𝐬 🔔This is your last chance to SAVE 10% on selected stays this summer. Save on:🛎️ Twilight Spa Retreats🛎️ Bed & Breakfast Stays🛎️ Dinner, Bed & Breakfast Breaks🛎️ Wine & Dine Stays🛎️ Carden Sparkling Escape🛎️ 2 and 3 Night GetawaysPlus, for 3 night breaks, you can also pay a lower deposit of just £100 per room, per nightHurry though, these exclusive offers are only available to book until 31st May 2026. Book your stay at the link in our bio The Spa at Carden Park Hotel // Where to stay in Chester // Luxury spa in Cheshire // Twilight spa night // Couple break away // Family holiday // Summer holidays // Golf course // Summer outdoor activities // High ropes // Zip line
Level up your fitness, ready for summer 💪☀️Not many people know that as a Leisure Member, you also receive incredible benefits that go beyond the gym:🏃 Full use of the gym facilities and pool🏃 Access to over 30 fitness classes🏃 Use of the tennis courts🏃 Exclusive prices on spa garden experiences and treatments🏃 Preferential room rates🏃 20% discount on food and drink across the estateGet summer ready and join today at the link in our bio Gym // Cheshire Gym // Spa // Fitness // Pool
Summer has entered the chat 🕶️🌞The sun is shining and the hotel is vibing. Whether you`re teeing off, sunbathing in the spa or dining alfresco, we`ve got everything you need 😉Psst! Don`t forget, you can save 10% on selected stays if you book by the 31st May 2026. Check out the link in our bio The Spa at Carden Park Hotel // Golf days // Pay and play golf // Bank holiday weekend // Outdoor activities // Zip line // High ropes course // Family holidays // School holidays // Spa day in Cheshire // Luxury hotel in Chester
Tag someone who just can`t sit still 🤸 Outdoor adventures // Outdoor activities in Cheshire // Family time // Family holiday // School half term // Summer activities // High ropes course // Zip line // Segways // Archery
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