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Frequently Asked Questions
At Carden Park, we’re proud of our incredible team members and love the opportunity to recognise them for all of their hard work. We’re thrilled to announce that our team has been shortlisted for 4 awards in the CHA People Awards 2024.
The reservations team at Carden Park play a vital and often underappreciated role within the hotel, significantly contributing to the financial success of the business by employing innovative techniques, outstanding customer service and a great deal of hard work as a unified team. As a 1,000-acre multifaceted hotel resort, there is a rare complexity to the booking journey for the Carden Park guest. Visitors could have reservations in multiple restaurants, spa treatments, golf experiences and varied room preferences. Navigating this successfully means that each individual who makes up the team must have impeccable product knowledge. No matter the nature of the enquiry, each Carden Park reservationist is trained to build rapport with guests, listen intently to their desires and/or concerns and ultimately fulfil their needs by bringing the booking to completion. They are truly the beating heart that brings all of the departments together and are heavily relied on for both customer service and commercial success.
Jeff joined the Carden Park Greenkeeping Team nearly three decades ago. He is 84 years old and by his own admission shows no sign of slowing down any time soon. He is a highly experienced, multi-skilled individual with a work ethic that cannot be rivalled. You will find Jeff working diligently across our estate come rain, hail or snow with no complaints murmured. He knows every inch of the grounds by heart, which is no small feat when the area he tends comprises of over 1,000 acres. Aside from his work ethic, Jeff’s personality is positively wholesome. His warm sense of humour lights up any room he enters. He is a real team player and shows great patience and pleasure in sharing his knowledge with the newer additions to the workforce. If you pass Jeff on his digger during the day our guests will always be greeted with a genuine smile and friendly wave. We firmly believe that not all heroes wear capes; Carden Park’s wear welly boots and waders and will answer to the name Jeff.
Cyril first joined Carden Park for a 3-month fixed term contract from his his quaint home town of Limoges in France. Little did he know that he would be left utterly inspired by the potential for his career in the UK and decided to make this move more permanent once he finished his culinary degree. Having gained exposure to the many varied styles of eateries found within the hotel, Cyril now heads up our fine-dining restaurant; The Vines. He has been a part of the journey from its conception to opening in 2021 and it is something he puts an incredible amount of passion and time behind developing. His personality often shines through in his creative dishes; most notably when he hosted a sell-out French Gourmet Evening for our guests. Cyril has also quickly gained the respect of his peers for not only his undeniable raw culinary talent but also the ability he has to mentor those around him through the ranks, similar to his personal journey at Carden Park. Cyril’s skills are matched only by his professionalism and work ethic – as such we feel very lucky to have him as part of the Chef Brigade.
Gemma Hewitt has been a vital member of Redmond’s Brasserie team since the summer of 2020, rising to Station Head from a Casual Waitress through determination, skill and exceptional customer service. Possessing all the qualities that make her the ideal employee in hospitality; she is reliable, personable and able to cope well in high-pressure environments, all while juggling a busy home life with a young family to support. Gemma is one of the most frequently mentioned members of staff in our feedback procedures (online and in-person). Gemma also takes an influential lead in training and inspiring staff at Carden Park’s largest restaurant. She ensures high standards are adhered to at all levels while always acting as a supportive and motivating influence. She is the first to cover when other people are unable to work and is always a reliable team member when anyone need assistance.
We look forward to the winners being announced at the Chester Hospitality Association People Awards 2024 on Thursday 20th June. Our fingers are crossed for Gemma, Cyril, Jeff and Team Reservations and we wish all of the other finalists good luck in the retrospective categories.
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Gym days, good energy & loving being a member 💪✨Fitness // gym // Wellness Goals // Swimming // Personal Training
Summer holiday mode 😎Family, fun & making memories 💚✨Luxury hotel // Where to travel in the UK // Golf course // Where to eat // Restaurant // Spa hotel // Carden Park Hotel // Cheshire hotel // Outdoor activities // Family holiday // Couples break away // Girls trip // Summer holidays
The best place to enjoy the last of the summer sun 😎Which spa experience will you be choosing?🫧 Morning🌞 Afternoon🌙 TwilightThe Spa at Carden Park Hotel // Spa days // Spa breaks in Cheshire // Summer activities // Girls day out // Romantic date ideas // Outdoor pool // Hot tub // Sauna
Take a glimpse behind the scenes with our chefs 👀🧑🍳From fine dining flair to standout banqueting feasts, our kitchen brigade cook with passion for every single dish 🔥 Chefs // Behind the scenes // Hospitality // Fine dining restaurant // Where to eat // Carden Park Hotel in Cheshire // Birthday celebrations // Anniversary celebrations // Banqueting events
Get more from your 2027 group golf break with our early bird booking incentive ⛳️Book your group golf experience with us before 31st October 2026 and you can enjoy exceptional rewards 🙌 For groups of 12+ people, the organiser will receive a complimentary voucher for an overnight stay with breakfast for 2. That`s not all! You will also receive: 🏌One free place for every 12 golfers🏌️ 10% discount on drinks across the resort during your staySend this post to the group chat and start planning your next golf breakGolf courses in Cheshire // Chester golf resort // Golf breaks // Golf season 2027 // Golfer
Our game-changing football pitch is one step closer to completion ⚽️🪡Over 7 days, Limonta Sport have been working day and night stitching our new football pitch. Yes, you read that right. Their VERDEMIX hybrid grass technology involves stitching synthetic fibres into the playing surface…and it has been so satisfying to watch 🤩The hybrid grass surface enhances durability, stability and player safety, while significantly increasing playing capacity compared with traditional natural turf. Now the pitch has been fully stitched, and the grass is growing strong with it, we’re looking forward to seeing teams testing it out in SeptemberPlease note that both of our football pitches are for professional sports teams onlySports training // Football training // Luxury hotel in Cheshire // Sports training near Wrexham // Carden Park Hotel
On Wednesday 12th August, witness the solar eclipse from the most iconic spa in the UK 🌝With so many spaces offering panoramic views, we can’t think of anywhere better to experience this rare cosmic event than from the spa🌞 6:13pm - Moon makes first contact with the sun🌞 7:10pm - Maximum eclipse🌞 8:04pm - Eclipse ends as the sun sets🌙 6pm - 9:30pm - Twilight spa experienceBook your Twilight Spa Experience for the best views of the eclipse at the link in our bio Solar eclipse // Sunset vibes // Twilight // Horizon view // Spa // Cheshire Spa // The Spa at Carden Park Hotel // Cosmic event // UK Travel // Golden hour //
The break away that has it all 😎Luxury hotel // Where to travel in the UK // Golf course // Where to eat // Restaurant // Spa hotel // Carden Park Hotel // Cheshire hotel // Outdoor activities // Family holiday // Couples break away // Girls trip // Summer holidays
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