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Frequently Asked Questions
At Carden Park, we’re proud of our incredible team members and love the opportunity to recognise them for all of their hard work. We’re thrilled to announce that our team has been shortlisted for 4 awards in the CHA People Awards 2024.
The reservations team at Carden Park play a vital and often underappreciated role within the hotel, significantly contributing to the financial success of the business by employing innovative techniques, outstanding customer service and a great deal of hard work as a unified team. As a 1,000-acre multifaceted hotel resort, there is a rare complexity to the booking journey for the Carden Park guest. Visitors could have reservations in multiple restaurants, spa treatments, golf experiences and varied room preferences. Navigating this successfully means that each individual who makes up the team must have impeccable product knowledge. No matter the nature of the enquiry, each Carden Park reservationist is trained to build rapport with guests, listen intently to their desires and/or concerns and ultimately fulfil their needs by bringing the booking to completion. They are truly the beating heart that brings all of the departments together and are heavily relied on for both customer service and commercial success.
Jeff joined the Carden Park Greenkeeping Team nearly three decades ago. He is 84 years old and by his own admission shows no sign of slowing down any time soon. He is a highly experienced, multi-skilled individual with a work ethic that cannot be rivalled. You will find Jeff working diligently across our estate come rain, hail or snow with no complaints murmured. He knows every inch of the grounds by heart, which is no small feat when the area he tends comprises of over 1,000 acres. Aside from his work ethic, Jeff’s personality is positively wholesome. His warm sense of humour lights up any room he enters. He is a real team player and shows great patience and pleasure in sharing his knowledge with the newer additions to the workforce. If you pass Jeff on his digger during the day our guests will always be greeted with a genuine smile and friendly wave. We firmly believe that not all heroes wear capes; Carden Park’s wear welly boots and waders and will answer to the name Jeff.
Cyril first joined Carden Park for a 3-month fixed term contract from his his quaint home town of Limoges in France. Little did he know that he would be left utterly inspired by the potential for his career in the UK and decided to make this move more permanent once he finished his culinary degree. Having gained exposure to the many varied styles of eateries found within the hotel, Cyril now heads up our fine-dining restaurant; The Vines. He has been a part of the journey from its conception to opening in 2021 and it is something he puts an incredible amount of passion and time behind developing. His personality often shines through in his creative dishes; most notably when he hosted a sell-out French Gourmet Evening for our guests. Cyril has also quickly gained the respect of his peers for not only his undeniable raw culinary talent but also the ability he has to mentor those around him through the ranks, similar to his personal journey at Carden Park. Cyril’s skills are matched only by his professionalism and work ethic – as such we feel very lucky to have him as part of the Chef Brigade.
Gemma Hewitt has been a vital member of Redmond’s Brasserie team since the summer of 2020, rising to Station Head from a Casual Waitress through determination, skill and exceptional customer service. Possessing all the qualities that make her the ideal employee in hospitality; she is reliable, personable and able to cope well in high-pressure environments, all while juggling a busy home life with a young family to support. Gemma is one of the most frequently mentioned members of staff in our feedback procedures (online and in-person). Gemma also takes an influential lead in training and inspiring staff at Carden Park’s largest restaurant. She ensures high standards are adhered to at all levels while always acting as a supportive and motivating influence. She is the first to cover when other people are unable to work and is always a reliable team member when anyone need assistance.
We look forward to the winners being announced at the Chester Hospitality Association People Awards 2024 on Thursday 20th June. Our fingers are crossed for Gemma, Cyril, Jeff and Team Reservations and we wish all of the other finalists good luck in the retrospective categories.
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✨ Get ready for a wild family adventure! 🦁🌿🛏️ Relax with an overnight stay🍽️ Tuck into delicious dining🦒 Explore Chester Zoo with tickets included🐘 Discover amazing wildlife, unforgettable encounters and make memories to last a lifetime!ChesterZoo // Staycation // FamilyGetaway // LuxuryEscape // WeekendAway // DaysOut // Cheshire // UKTravel
A peek into your summer staycation 👀Luxury hotel // Where to travel in the UK // Golf course // Where to eat // Restaurant // Spa hotel // Carden Park Hotel // Cheshire hotel // Outdoor activities // Family holiday // Couples break away // Girls trip // Summer holidays
Pop the champagne and join us in congratulating Harri Williams, our. Executive Head Chef, on being crowned Chef of the Year at the Cheshire Life Food & Drink Awards 2026 🍾 Hosted at Carden Park, Harri was determined not to miss an evening dedicated to celebrating the region`s outstanding chefs and hospitality professionals. Rather than heading on his pre-planned holiday, he delayed his departure so he could work alongside his team and serve the bespoke menu they had created for the awards. Fortunately, we`re told his wife and friends were more than happy to wait a little longer, and are now enjoying celebrating an even more memorable start to the holiday following Harri`s well-deserved award win ✈️As he accepted his award, Harri dedicated it to his kitchen brigade - “without the team, none of this would be possible”Congratulations Harri and all of the Carden Park team@cheshirelifemag @joannegoodwingirlreporter
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COMPETITION NOW CLOSED Congratulations @rachelhayes_x you have WON an indulgent spa day for 2 🍾🌞 𝐖𝐈𝐍 𝐚𝐧 𝐈𝐧𝐝𝐮𝐥𝐠𝐞𝐧𝐭 𝐒𝐩𝐚 𝐃𝐚𝐲 𝐟𝐨𝐫 𝟐 🌞Summer is here and we all need to schedule a little "me-time." This is your chance to WIN an Indulgent Spa Day for 2 🎉The prize:🌊 A day in the spa for 2 from 10am to 5pm🌊 Healthy lunch for 2 in Elements🌊 50 minute ritual treatment for 2🌊 Use of our three themed relaxation roomsTo enter:☀️ Like this post☀️ Follow @cardenpark☀️ Tag who would share your spa day with☀️ Share this post to your stories (if your account is private, DM us a screenshot)Competition closes at 11:59pm on Monday 20th July 2026 and the winner will be announced on Tuesday 21st July 2026Good Luck! 🤞𝗪𝗲 𝘄𝗶𝗹𝗹 𝗡𝗘𝗩𝗘𝗥 𝗮𝗻𝗻𝗼𝘂𝗻𝗰𝗲 𝘁𝗵𝗲 𝘄𝗶𝗻𝗻𝗲𝗿 𝗯𝗲𝗳𝗼𝗿𝗲 𝘁𝗵𝗲 𝗰𝗼𝗺𝗽𝗲𝘁𝗶𝘁𝗶𝗼𝗻 𝗰𝗹𝗼𝘀𝗲 𝗱𝗮𝘁𝗲 - 𝗽𝗹𝗲𝗮𝘀𝗲 𝗯𝗲 𝗮𝘄𝗮𝗿𝗲 𝗼𝗳 𝘀𝗰𝗮𝗺𝗺𝗲𝗿𝘀 𝘄𝗶𝘁𝗵 𝗳𝗮𝗸𝗲 𝗮𝗰𝗰𝗼𝘂𝗻𝘁𝘀. 𝗪𝗲 𝘄𝗶𝗹𝗹 𝗼𝗻𝗹𝘆 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝘁𝗵𝗲 𝘄𝗶𝗻𝗻𝗲𝗿 𝗳𝗿𝗼𝗺 𝘁𝗵𝗶𝘀 𝗮𝗰𝗰𝗼𝘂𝗻𝘁, @𝗰𝗮𝗿𝗱𝗲𝗻𝗽𝗮𝗿𝗸 𝘄𝗶𝘁𝗵 𝘁𝗵𝗲 𝗯𝗹𝘂𝗲 𝘁𝗶𝗰𝗸T&CsWinner will be chosen at random and contacted directly by @cardenpark on Tuesday 21st July 2026Open to UK residents and over 18s onlyPrize is an Indulgent Spa Day Voucher for 2 and is valid for 12 months from the date of issuePrize does not include transport to and from Carden ParkNon-transferable and no cash alternative will be given For full terms and conditions please visit the link in our bio Competition is in no way endorsed by Instagram, Facebook or Meta
School`s out, adventure`s in! ☀️ 🤸Make this summer one to remember with a family stay. From outdoor adventures and endless space to explore, to delicious dining and relaxing moments for the grown-ups, there`s something for everyone to enjoy 😎Summer holidays // Family holiday // Fun // Staycation // Family escapes // Summer adventures // Carden Park Hotel // UK travel // Where to stay in Cheshire // Chester Zoo // Cheshire Ice Cream Farm // BeWILDerwood // Family days out
🫧 This is your last chance to SAVE on spa breaks 🫧Schedule in a little self-care this summer and save 10% on all spa breaks. Whether you need a trip away with the girls or a romantic twilight evening, now is the time to book. But you`ll need to hurry. This exclusive offer ends on 17th July. Tap the link in our bio to book your stay Save 10% on spa breaks for arrivals until 31st August 2026. Discount will be automatically applied to your booking ☀️Spa break in Cheshire // Best spa in the UK // The Spa at Carden Park Hotel // Girls trip // Summer spa day // Romantic break away // Luxury spa hotel
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