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Frequently Asked Questions
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All guests are required to produce a valid debit or credit card using chip and pin at check in. If you have paid for your stay in advance, please produce the card you used for payment on arrival.
Accommodation rates that have not been paid in advance will be charged upon check in, along with a pre-authorisation of £10 which will allow payments to be charged to your bedroom account. If you wish to settle your bill prior to arrival, this can be completed via the online check in system within 3 days of your stay at Carden Park.
Guests paying with a voucher, must present the voucher upon check in. If the voucher is not produced then the full amount for the room must be paid on check in.
The charge for children is automatically included in the rate when inclusive of either Bed and Breakfast or Dinner Bed and Breakfast. Please note that when golf or spa is included in your rate description, that is for adults and not children.
Your room will be available from 3pm on the day you arrive and as a courtesy to arriving guests, we ask you to vacate your room by 11am on the day of departure.
If you are enjoying a dinner, bed and breakfast stay you have a food only allowance of £30 per adult and £15 per child (2-15 years), this can be used towards our Redmond’s or Vines Menu. If you are dining with us and have any food allergies or intolerances, then please advise so that we can make the appropriate arrangements for you.
When dining between 24th December and 4th January, our menus may change to suit the availability of goods.
Take a dip in the swimming pool, relax in the hydrotherapy pool, sauna, steam room or tepidarium beds. Your stay will also include complimentary use of the hotel gym during your stay Leisure club opening times: Monday to Friday from 6.30am until 9pm (last entry 8.30pm) and Saturday & Sunday from 7am until 8pm (last entry at 7.30pm). Adult only Swim Times are 7pm onwards.
Why not make the most of your stay and upgrade to include a session in the Spa Garden and Thermal Facilities with outdoor hot tubs, vitality pools and a range of experiences to stimulate your senses or add a treatment at our brand new spa. The Spa at Carden is strictly over 18’s only. Please note the spa must be booked separately and is not included in your stay. For more information, please visit https://www.cardenpark.co.uk/spa/
Play a game on one of the Championship golf courses. We recommend booking your tee times when confirming your reservation, tee times are not guaranteed unless pre-booked and are subject to availability. All golfers will need to wear proper golfing attire with non-metal spikes. On occasion, it may be necessary to create a four ball from individual bookings. All cancellations made within 7 days of the tee time will be charged at 100% of the rate. For more golf information please visit https://www.cardenpark.co.uk/golf/
There are two restaurants at Carden Park Hotel, Redmond’s Brasserie and The Vines at Carden. ******* It is essential to make your reservation prior to arrival******* If you are enjoying a dinner, bed and breakfast stay you will have a food only allowance. If you have any food allergies or intolerances, then please advise at the time of booking so we can make the appropriate arrangements for you.
Trainers and sportswear are not permitted in our Redmond’s Brasserie and The Vines at Carden.
Redmond’s Brasserie: Breakfast 7.00am – 10.00am (Monday – Friday) and 7:00am – 10:30am (Saturday – Sunday)
The Vines at Carden: Open Thursday to Sunday for dinner 6pm to 9pm.
Please be aware, a £35 per person payment charge will be applied to your card if you do not arrive at your designated time or do not cancel within 72 hours of your booking.
Thank you for understanding.
For more information on dining please visit https://www.cardenpark.co.uk/dine/
For safety reasons, certain areas are restricted to adults only, such as The Spa at Carden. Children are able to use the swimming pool in the Hotel Leisure club, however, if under 16 unable to use the gym, sauna, steam room and hydrotherapy pool. Only children above the age of 12 are permitted to dine in The Vines and there is no special children’s menu provided.
For health and safety reasons, Carden Park Hotel operates a no pet policy with the exception of guide dogs.
We reserve the right to charge guests the cost of rectifying damage caused by the deliberate, negligent or reckless act of the guest to the Hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit/debit card or send an invoice for the amount to the registered address if this is deemed necessary.
For directions and maps, please visit https://www.cardenpark.co.uk/find-us/ For Sat Nav please use postcode SY14 7HZ
ALL payments are non-refundable and non-transferable. Deposits required, non-arrivals or cancellations are subject to the terms and conditions of the agreed rate quoted. Guests are required to settle their accommodation account upon check in at the hotel by Chip and Pin using a valid Debit or Credit Card. Should you wish to charge to your bedroom account, a valid credit card must be presented which will be pre-authorised for £10 via Chip and Pin. (This service is not available using a debit card).
All pre-paid bookings must show the card used for payment on arrival and cannot be cancelled, changed, transferred or refunded. We advise guests to consider insurance to cover any cancellation. Separate terms and conditions apply to Functions, Conference and Wedding bookings. Please contact the Hotel directly for information on the full Function, Conference and Wedding terms and conditions. Cancellations for agent or corporate bookings are as per the relevant contract.
On rare occasions, it may become necessary to cancel rooms and find alternative accommodation. Unless the reason for needing to do this is beyond our reasonable control, we will either provide a room in another local hotel of a similar quality and pay any difference in room rate, if in our opinion there is no suitable alternative Hotel accommodation available, we will cancel your booking and refund any monies you have paid in advance for the unavailable room. Provisional reservations are held until 2pm on the day of arrival, after which rooms will be released unless they have been guaranteed by deposit or credit card.
Fully Flexible – These rates do not require pre-payment and allows the flexibility of cancelling or amending your booking up to 12noon on the day of arrival.
Advance Purchase & Promotional Packages – These rates are discounted from our Flexible packages, and are subject to full pre-payment at the time of booking which is non-refundable and non-transferrable.
Spa and Golf Packages – As per advance purchase.
Corporate – As per contract.
Special Arrangements
Whilst every effort is made to fulfil your requests, unfortunately, we cannot always guarantee certain requests, i.e. balcony room, main hotel room. For more information, see the terms and conditions page. Carden Park Hotel Ltd collects and uses data in accordance with the General Data Protection Regulation (GDPR) (EU) 2017/679. We will not sell or forward your information to any 3rd parties unless legally obliged to do so. For more information, please visit our Privacy Notice at https://www.cardenpark.co.uk/privacy
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Introducing our new Christmas Shopping Break just for you 🫵🛍️🎄Imagine checking into your luxurious room and enjoying a warming mulled wine or hot chocolate before"sleighing" the festive shopping at Cheshire Oaks Designer Outlet. After finding the perfect gifts for your loved ones, return to the hotel and indulge in an evening meal at Redmond`s Brasserie or The Vines. The following morning you can feast on a hearty breakfast and spend time relaxing in the leisure pool or make the most of the Leisure Club fitness suite.*𝘊𝘩𝘳𝘪𝘴𝘵𝘮𝘢𝘴 𝘚𝘩𝘰𝘱𝘱𝘪𝘯𝘨 𝘉𝘳𝘦𝘢𝘬 𝘢𝘷𝘢𝘪𝘭𝘢𝘣𝘭𝘦 𝘧𝘰𝘳 𝘣𝘰𝘰𝘬𝘪𝘯𝘨𝘴 𝘧𝘳𝘰𝘮 𝘵𝘩𝘦 1𝘴𝘵 𝘕𝘰𝘷𝘦𝘮𝘣𝘦𝘳 𝘵𝘰 23𝘳𝘥 𝘋𝘦𝘤𝘦𝘮𝘣𝘦𝘳 2025🎁 Christmas shopping // Festive getaway // Winter break // Where to go in Chester // Christmas planning // Luxury hotel // Family holiday // Christmas market
A cosy day in the spa is always a good idea. Just saying...😏🧡 The Spa at Carden Park Hotel // Hot tub // Autumn spa day // Sunset views // Spa near Chester // Sauna // Heated pool // Spa garden // UK travel // Luxury spa hotel
The tastes of autumn have come to The Vines 🍂🍴Celebrating the flavours of the season, our chefs have created dishes using locally sourced produce and hand-harvested ingredients from the Carden Park estate. Highlights include Butter Poached Lobster, BBQ Cheshire Venison Loin, Apple Pie and Affogato. Through the hard work and dedication of our chefs and Vines restaurant team, we`re proud to share that we have retained our 3 AA Rosettes.🧑🍳 Fine dining restaurant // Where to eat // Cheshire restaurant // Gourmet Dining // Romantic date night
Snapshots of September 📸 📷 @xlucyburkexx📷 @s.h.events📷 @ellalouiseberry📷 @Chloe_1xx
This is your sign to book a spa break this autumn 🍂Wrap yourself in warmth and relaxation as you embrace the new season. Your Autumn Glow Spa Stay includes:🍁 Morning spa experience from 9am to 1pm🍁 50 minute Cleansing Back & Leg Ritual treatment🍁 Choice of Autumnal Basket Cocktail or Pumpkin Spiced Latte🍁 Evening meal in either Redmond’s Brasserie or The Vines🍁 Overnight luxury accommodation 🍁 Breakfast the following morning🍁 Use of the Leisure Club during your stayOnly available until the 30th November 2025
Can you believe there`s less than 100 days until 2026?! 🤯The New Year is fast approaching, meaning now is the perfect time to plan your big farewell to 2025. Whether you`re celebrating with a sophisticated soirée or dancing the night away with the whole family, make it a night to remember at Carden Park📸 @supersonic.images🎆 Fireworks over the Lake and Wedding Gazebo // Luxury Hotel in Cheshire // NewYear`s Eve in Chester // Carden Park Hotel New Year`s Eve Party // Family Party // Adult Only New Year`s Eve Party // Christmas Break Away
Harvest time has come again 🍇This week, our greenkeeping team have been working in the vineyard to harvest all of the grapes which have grown in abundance this year. Thanks to the beautiful spring and summer weather we had, the grapes were ready 3 weeks earlier than usual and the impressive yield was over 11 tonnes.All of the grapes are now on their way to Halfpenny Green Wine Estate where they will begin the process of becoming the Carden Estate Reserve Sparkling Wine 🥂
Self-care is having a twilight spa experience after a long day 💫✨ Twilight spa experience // Outdoor heated pool // Luxury spa in Cheshire // The Spa at Carden Park Hotel // Spa garden // Best UK spa // Couple`s date night // Girl`s night
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